Outlook Express problem

ffocused

I got a new pc and set up my email account correctly on it.
It worked fine for a day and from yesterday it will not work properly.
The connection keeps timing out. (it is set to 1 minute and i tried waiting longer to no avail)

the account still works on the old computer.


the error message i get is

A time-out occured while communicating with the server. Account 'pop.iol.ie'. server 'pop.iol.ie'. Protocol POP3. Port 110. Secure(ssl): No. Error number 0x800CCC19


i have downloaded all the windows updates and installed them and my os is XP Media Centre

Karoma

Check your firewalls.

To test whether it's outlook or machine(firewall.ahem.):
Start -> Run -> cmd -> OK
In the prompt: telnet pop.iol.ie 110

If successful you should see:
+OK Solid POP3 server ready

If you don't - look at your firewall config.

ffocused

It was my firewall blocking the connection. Had to uninstall all my symantec products and am still reinstalling!!:eek:

Glenquin

I'm having a similar problem, my error reads
"Your pop3 server has not responded in 300 seconds .Would you like to wait."
I've been using iol for a number of troublefree years . I last got mail on New Year's Eve but from 1st Jan nothing.
I have adjusted the time out to 5 minutes , dissabled the firewall and turned off the anti virus but no joy. Can iol be source of the trouble?

Karoma

as above - what happens if you telnet?

Glenquin

After entering telnet ,I get "Connecting To pop.iol.ie..._" followed by a prompt.

Karoma

It's more what happens after this point that means something..
does it eventually time out?

As above: check your firewall (Particularly if it's NIS,as it lies about being switched off); check your router (IF broadband..); and if all else fails System Restore (If XP)*


*This undoes any recent system changes (Back to a date,which you choose). Does not affect personal data. It _does_ affect any system changes (Hardware/Software added since the date selected will need to be reinstalled)
Start->Programs->Accessories->System Tools->System Restore -> Restore.. -> choose a date when it was working OK -> next...next..it'll reboot/takes about 10-15minutes ish.

Glenquin

Thanks Karoma , my email is comming thru but I must disabled NIS each time. Is there a fix for the incompatibility of OE and NIS ?,especially as both programs have been working happily until this recent glitch .

Karoma

You'll need to add OE to the Whitelist:
Go through: http://www.symantec.com/region/reg_eu/techsupp/consumer.html for instructions.


Failing that, reinstall NIS or perform a System Restore back to when they were working.

ffocused

I had to uninstall NIS via a download from symantec (symNRT) and 2 more smaller cleanup tools, as i could not remove it with add/remove programmes.

Reinstalled it and all working fine now.

Glenquin

I went straight for the reinstall option , everything is working again including full NIS protection . Once again ,thanks for the help.