Mastercard Securecode problems

Random

Mastercard Securecode...
http://www.mastercard.com/uk/cardholderservices/securecode/faq.html


So, the last time I bought something on www.komplett.ie I took the option to add a pin rather then skip it again. This adds an extra layer of security, or so it says.

Recently I've not been able to order from komplett with my credit card. It just freezes when trying to process the payment.

I can only sumarize it's down to securecode as I've used different networks, computers and browsers (I only have one credit card).

Komplett don't seem to care ... claiming no one else has any problems ... so this leaves me.

Does anyone know is there anyway to remove the securecode (yes... obviously it requires answering security questions and what not!). Do I just ring AIB credit card line and tell them to remove it? Or am I cursed with the bloody thing now?

Appreciate any feedback... I might give them a ring tomorrow if no one jumps in first anyway



p.s. I hope this is the right forum!

BuffyBot

First port of call is to contact AIB - they're 24/7 on the credit card line.. 01 - 6685500

Random

Yeh, I'll get onto them this evening about it. Hopefully they'll be able to just flick a switch.

Random

So, she tells me on the phone she can't disable it but she can reset it. She then reset my securecode for me. This seems to work now.

I also found out from the securecode box on the now working website that you can manage your securecodes from https://www.securesuite.co.uk/aib/registration/welcome.jsp?partner=aib.mc. aswell. Handy to know.