iPod: 'Unknown device' error message. What's the fix, please!?

Dinarius

My niece got an iPod for Christmas.

The software loaded without a hitch (Windows XP), but when the iPod is connected via the USB port, it comes up with the dreaded 'unknown device' message every time.

I have Googled this and it looks like a LOT of people have had the same problem, but I can't find a definitive fix.

Can anyone suggest a work round? Has anyone else had this problem?

Many thanks.

D.

swingking

I had this problem then my ipod crashed, I reseted the device and then after that it worked fine

Reset the device by holding the center button and the menu button till you see the apple sign

Dinarius

Done!

Brill!

Many thanks.

D.

JadeDay

I plugged my ipod in and got an error message that said it could not update my ipod and needed to restore it. I said "ok" to restore and then got an error that it could not be restored. I unplugged my ipod and plugged it back in and received the "unknown device" error. I found this thread and followed the directions. I held the "center and menu" button and until I saw the apple logo. I plugged it back in and got the same message about needing to restore it. This time it did the restore and reloaded my ipod. My ipod is working fine now.

Thanks for your help! I thought my ipod was toast so this was a big relief.

Jade

EmerBaggott

Hi, I too have an apple ipod, currently with over 2,000 songs on it (which I adore) but since Iv gotten a new laptop windows vista & I plug my ipod in (I have the itunes software uploaded) its not recognising it & I can't transfer any songs onto it. It's asking me to restore its original settings but if I do that will I loose all the current 2000 songs? Thank you *

Gadgetman496

EmerBaggott wrote: »

Hi, I too have an apple ipod, currently with over 2,000 songs on it (which I adore) but since Iv gotten a new laptop windows vista & I plug my ipod in (I have the itunes software uploaded) its not recognising it & I can't transfer any songs onto it. It's asking me to restore its original settings but if I do that will I loose all the current 2000 songs? Thank you *

You do know that this thread was started in 2005 & the last post before yours was 2007

Anyway,

Download Sharepod & use it to make a backup of your iPod.

Once the backup is made and secure, let iTunes wipe your iPod & allow it to re register on the Vista machine.

Restore your backed up songs to iTunes & Sync your iPod.

Good Luck!

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