Overclockers ****Don't deal with them******

GinjaNinja

Alright all,

I've been a long time recomender of OcUK and normally have had good service with them. But this last one RMA has been a joke.

My x800XT died and I RMA'd it. AGP is dying and there's feck all AGP cards left. The closest card they can offer are
6800GS(vivo) or a x800xl(non vivo).
Me wan't happy so I asked for a full refund. to which they replied that they can only offer 150(sterling) refund. No the card originally cost 290(sterling). Shocking.
They stated that the GFX market moves fast and depreciate quickly.

I'm in a pickle big time. I've got on to them with EU law etc but there not budging.

This is just a general WARNING to all. Don't deal with them.

can anyone advise what I should do.
take the 150 refund,
take a x800xl(non vivo)
fight for a full refund - this is normally what I'd do but I'm tired of it all and want shot of them.

Irishpimpdude

Hmm hard one there mate lol, maybe get the manufacter to RMA it?

RuggieBear

GinjaNinja wrote:

Alright all,

I've been a long time recomender of OcUK and normally have had good service with them. But this last one RMA has been a joke.

My x800XT died and I RMA'd it. AGP is dying and there's feck all AGP cards left. The closest card they can offer are
6800GS(vivo) or a x800xl(non vivo).
Me wan't happy so I asked for a full refund. to which they replied that they can only offer 150(sterling) refund. No the card originally cost 290(sterling). Shocking.
They stated that the GFX market moves fast and depreciate quickly.

I'm in a pickle big time. I've got on to them with EU law etc but there not budging.

This is just a general WARNING to all. Don't deal with them.

can anyone advise what I should do.
take the 150 refund,
take a x800xl(non vivo)
fight for a full refund - this is normally what I'd do but I'm tired of it all and want shot of them.

I had a bit of hassle getting an RMA with them a little bit back....ended up having to shell out more as there was no longer a similarly priced card.

They sent me a borked card which i had to return at my own expense and then had to shell out even more money for an acceptable replacement.

6800 is an alright card...hoping to get one for meself

Khannie

Oh ninja of ginger complexion.....

I say ask them to meet you half way seeing as it's christmas.

jesus_thats_gre

Those GS cards are meant to be pretty damned sweet by the way... Try to get an XFX branded one..

RuggieBear

jesus_thats_gre wrote:

Those GS cards are meant to be pretty damned sweet by the way... Try to get an XFX branded one..

The overclocked XFX version is the only one Overclockers do

Ri_Nollaig

how old is the x800xt?
i dont think ocuk are really screwing u over there! they are doing as much as any other would and 150sterling is about 220eur
the 6800 is a very nice card btw not sure about GS but once its got 16pipes u are doing well

GinjaNinja

It was 10ish months old. still within the year warrenty.
The GS only has 12 pipes and 5 vertex shaders. A good bit of performance difference avg 10 fps @ 1280X1024.
Sure we'll see what happens.

bounty

oh 10 months old!

they have a point about the GFX market moves fast and depreciate quickly

did you overclock the card?

GinjaNinja

OC a X800XT there was never a need. THe x800XT was top of the pile for a long while

duridian

OcUK are a shower of w****rs. Nobody should deal with them. I've been waiting for them to send back some rma'ed ram for about 3 months now. Ridiculous attitude towards their customers.

Matt Simis

Ri_Nollaig wrote:

how old is the x800xt?
i dont think ocuk are really screwing u over there! they are doing as much as any other would and 150sterling is about 220eur
the 6800 is a very nice card btw not sure about GS but once its got 16pipes u are doing well

Umm they are legally meant to offer him a Replacement or full refund. If he paid £290 and they offer £150, thats not a full refund. I cant even understand how they arrived at £150. Also, they get full (or large percentage) of the original value back from their Disti or the manufacturer, so its not like they are out of pocket.



Matt

masteroftherealm

In all my experience the manu will replace an rma'd card from a reseller with a card of current standard OR HIGHER so he should get the top of the range AGP card.
Thats the manufacturers way of working it, Id say get in touch with Ati.

romperstomper

very strange that this should be posted today when I posted this on a different thread:

I ordered a 3700+ from overclockers in november and it arrived DOA. They are still processing RMA (2 weeks after they got it) so im cancelling payment, to hell with them.
Ordered replacement of Komplett and with DHL it will be here Friday.
Inculding DHL its cheaper than with OC was originally (at the time of original order the Big K were out of stock)

TempestSabre

DMA's from overclockers are well known to be dire. I used to use them a lot, wouldn't risk it now. If you hound them for a few weeks, months you'll eventually get it sorted. Pain in the Ar$e to deal with them though.

masteroftherealm

Just RMA back to the manu!

vishal

ati's card partners are very bad at rma. i emailed his tech about how long there warranty is and they never replied back. you should ask ocuk for the same card or a better one. if not keep emailing them, also ask the manu will they process the rma?

savemejebus

you should hold out for a replacement card or full refund.

As for the crap that they're giving you about it only being worth £150, ask them to find you an x800xt agp for that price. They are as rare as hens teeth and I'm pretty sure I saw the xt pe for sale on pixmania for over €500 a couple of weeks ago.

GinjaNinja

I've asked TUL(powercolor) the manu's to contact overclockers.co.uk to try and sort this out. Tul don't do direct RMA outside USA so it's a bit annoying.

But I'm gonna fight for this to the bitter end.

Ri_Nollaig

Matt Simis wrote:

Umm they are legally meant to offer him a Replacement or full refund. If he paid £290 and they offer £150, thats not a full refund. I cant even understand how they arrived at £150. Also, they get full (or large percentage) of the original value back from their Disti or the manufacturer, so its not like they are out of pocket.
Matt

didnt no it was under 12months...
yes u should get full refund/replacement or the 6800gs wit a part refund to make the balance

Explosive_Cornflake

It was like that with a case i ordered for a friend. It arrivied, and one of the fans was DOA. Asked them in august, and they said they'd send one out quick. Few months later no sign, contacted them again, they said they put it through as a seperate order. Still no sign. Contacted again in december, had to be a bit snotty, bit i got it last week. Threy just lie to your face they do.

GinjaNinja

Hi all an update to the above saga

I got a x800XT PE as a replacement. After a lon and hard battle the customer won for once. But the whole process puts me off dealing with them again.
Their contact system is soooooo horrible.

WizZard

Congrats.