SKY TV complaint

stuffit

I had an appointment for a Sky engineer to install Sky+ on Saturday.
The guy never showed.

I had an inkling that something might be wrong when I didn't get a confirmation call the day before or on the Saturday morning. So I spent most of Saturday afternoon on the phone to Sky trying to get an answer as to whether the engineer was coming.

I was told that yes I was due a visit by the engineer and that he was bound to come as they always do. He and was probably running late and it could be 6.00 in the evening before he might arrive.
All they could do is send a reminder to the local Sky installation branch reminding them that I was due a visit.

As a result I spent the whole day at home. I couldn't go to the shop, walk the dog etc.


I've now rung to make a new appointment and have been told the next available date is 9th January - 4 weeks from today!!

That fact the Sky have cocked up already means nothing.
I'm not given priority treatment. There are no special procedures to deal with missed appointments. I have to rejoin the bottom of the waiting list.


The Sky operative says there is no customer service department to put me through to. Instead I've been give the correspondence address of the Subscription Services Dept in West Lothian. ie Scotland
I'm told that they do not have an email address and are are only contactable by snail mail.


Is this typical of the type of service I should expect from Sky?

Is there anyone I can ring in Sky to sort this out?
Does anyone have any suggestions as how I might speed up the installation process?

Do I have to get Sky+ box & Multiroom from Sky (have dish and regular box already) or can I get them via a TV dealer?


Thanks


Ste

watty

It is not particulary typical. Overall they are fairly good.

They compensate you for each time a visit does not happen.

Keep ringing them.

Theoretically you can get them from a dealer. However some dealers are excellent and some should stick to selling TVs and HiFis. Or the Sky+ box.

You also need a replacement QUAD LNB, it simply clips on instead of existing LNB. Two connections for Sky+, one for existing box and 4th for a FTA box )Under 100 Euro once off and no sub) or Sky box

andyeire

Every time i have used Sky direct i have had problems with engineers not turning up.If you try a local instalation company they usualy offer the same deals and are more relable than Sky direct.Look in the local paper or the Golden Pages.More than likely too late for Christmas but might be worth a try

bigpaddy2004

Im afraid your luck has run out m8 for now. you will just have to do with that appointment because even if you were to go independant, they would have to re-order a new sky card and that will take at least 2 weeks!!

tabatha

the exact same thing happened to me with sky. i got no compensation for it either. the guy came the next week and installed it. i did complain but it got me nowhere.

clarkbelt

watty wrote:

It is not particulary typical. Overall they are fairly good.

They compensate you for each time a visit does not happen.


If they ran their business properly , they would not have to compensate you for EACH? time a visit does not happen .

And i bet if they do compensate you it will be a tenner or some sh1t , not your half day off work !!

clarkbelt

stuffit wrote:

I had an appointment for a Sky engineer to install Sky+ on Saturday.
The guy never showed.

Is this typical of the type of service I should expect from Sky?



This is exactly the type of service you will receive from Sky .

My advice , cancel , and reorder with your local independant Sky dealer .