ebay account suspended

wanwarlock

hi all,

yesterday i got an email from ebay:

Dear ............ (.......@.......com),

We regret to inform you that your eBay account has been suspended due
to concerns we have for the safety and integrity of the eBay community.

As we state in the User Agreement, Section 8, we may immediately issue
a warning, suspend, or terminate your membership and refuse to provide
our services to you if we believe that your actions may cause legal
liability for you, our users or us. We may also take these actions if you
have breached the User Agreement or if we are unable to verify or
authenticate any information you provide to us.

Due to the suspension of this account, please note that you are
prohibited from using eBay in any way. This includes the registering of a new
account.

Please note that this suspension does not relieve you of your
obligation to pay any fees you may currently owe to eBay.

Regards,

eBay Trust and Safety

last time i logged in was about a week ago, then i got this. was my account hijacked and used for a scam???? tried logging in and got the account suspended page.

after replying on the site this is the automated reply that i got:

Hello,

Thank you for contacting us. In order to assist you as quickly as
possible, we are providing you with an automated response regarding the
suspension of your account.

Your account suspension is due to several discrepancies in your
registration information as outlined in Section 8 of the eBay User
Agreement. The section is entitled "Breach" and contains the following
text:

"Without limiting our other remedies, we may immediately issue a
warning, suspend or terminate your user registration and refuse to
provide our services to you without notice to you:

(a) if you breach this Agreement or the documents incorporated by
reference;
(b) if we are unable to verify or authenticate any information you
provide to us; or
(c) if we believe that your actions may cause legal liability for you,
our users or us."

Reinstating your account:
If you would like your account to be considered for reinstatement
please
fax or send us the following information:

1. A copy of a document in Group A (which provides evidence of your
name) AND a copy of a document in Group B (which provides evidence of
your address):

* Group A documents:
- Copy of a current full UK Driving License (Old version) - old style
provisional license will not be accepted.
- Copy of a Residence Permit issued by the Home Office.
- Copy of both parts of a current UK Photo-Card Driving license.
- Copy of Building Industry Sub-Contractor's Certificate issued by the
Inland Revenue.
- Copy of a Benefit Book or an original notification letter form the
Benefits Agency confirming the right to benefits.
- Copy of a current signed passport including photograph.
- Copy of Inland Revenue Tax Notification with address showing.

* Group B documents:
- Recent copy of a Utility (water, electricity for example) bill or a
certificate from a supplier of utilities confirming the arrangement to
pay for services on pre-payment terms. Mobile phone bills are not
acceptable.
- Copy of a Local Authority council tax bill (valid for the current
year).
- Copy of both parts of a current UK photo card driving license (if not
used for evidence of name).
- Copy of Bank, building society or credit union statement containing
current address.
- The most recent copy of a mortgage statement from a recognised
lender.
- Copy of Local Council rent card or tenancy agreement with address
showing.
- Copy of notification letter from the benefits agency confirming the
rights to benefit (if not
used for evidence of name).

* Please make sure that you send COPIES NOT ORIGINALS and that you
write
your user ID and item numbers on all correspondence.

2 The following valid contact details:

Email address:
Full name:
Address:
City:
County:
Postcode:
Country:

Daytime phone number (this can be a valid voice mail phone number or
work number):

Evening phone number (this can be a valid voice mail phone number or
work number):

Best time of day to be contacted:

Please either fax us this information on 0207 681 2348 or send it to us
at the following address:

eBay Investigations Department
P.O. Box 9473
Dublin 15
Ireland

* If you are sending from the UK please check that you are paying the
correct postage amount as this is an international address.

As always, our goal is to help you with your questions as quickly and
accurately as possible. If your question has not been answered by this
automated reply, please reply directly to this email and we will gladly
assist.

We value your business and thank you for using eBay.

Regards,

eBay Customer Support Department

so what do i do? send all of the documents above or wait till a real person replies to my email?

anybody else had their account suspended?? did they tell u why?

Matthewthebig

phishing me thinks

Karoma

Can you confirm the email address that it was sent to/from? (Check /post the headers from the email)

I understand your desire for privacy,but if you want an answer I'd ask that you supply your eBay account name.

For now, I'd wait a few days to see if a human responds..

KTRIC

This is a scam or possibly scamola. Did you read the URL at the top of the screen when you were asked to login ? Most people don't and they are sending their ebay login details through a fake site. In this case this is what you did.

wanwarlock

Karoma wrote:

Can you confirm the email address that it was sent to/from? (Check /post the headers from the email)

I understand your desire for privacy,but if you want an answer I'd ask that you supply your eBay account name.

For now, I'd wait a few days to see if a human responds..

well, thing is, when i log on to ebay, i got a page saying account suspended,

wanwarlock is suspended from eBay

You have been suspended from eBay because our records indicate your account was involved in activities that violate our policies.

If you feel you have been suspended in error or want to appeal this decision by providing additional information, please contact us.

An email regarding this was sent to you at .......@.....com.

this is all legit as far as i see. i can read my ebay messages and the same messages that are sent to my email address is there.

wanwarlock

K-TRIC wrote:

This is a scam or possibly scamola. Did you read the URL at the top of the screen when you were asked to login ? Most people don't and they are sending their ebay login details through a fake site. In this case this is what you did.

nope, never replied/opened any emails asking me to login. i'm not a n00b fyi :rolleyes: . all those emails usually end up in my junk mail folder anyway.

KTRIC

wanwarlock wrote:

nope, never replied/opened any emails asking me to login. i'm not a n00b fyi :rolleyes: . all those emails usually end up in my junk mail folder anyway.

Sorry I though you did, thank jeybus you didn't

I get these a couple of times a week, they're nothing new.

secret_squirrel

wanwarlock wrote:

well, thing is, when i log on to ebay, i got a page saying account suspended,

How did you log onto ebay? did you type www.ebay.ie (or co.uk or com) or did you login from a link in an email.

If the latter its probably a fake site and a scam. Type www.ebay.ie into your browser address bar and go in that way and see if your account is suspended.

Most ebay emails now are coming with your real name (as oposed to your nickname) in the greeting. This is because your ebay registered email address was/is readily available to scammers as a result of ebays crappy security and business processes. However the real name behind that email isnt available to the scammers. Of course this only applies if the scammers cant guess your real name from your nickname or email addy.

Also if you did log into a scam site they have your password - get to the real ebay site and change it ASAP.

Wertz

K-TRIC wrote:

This is a scam or possibly scamola. Did you read the URL at the top of the screen when you were asked to login ? Most people don't and they are sending their ebay login details through a fake site. In this case this is what you did.

Yup. Got one of these a few weeks back myself; different style, well done format and half masked URL but easy enough to spot as a fake, especially when you look at the headers.
Reported to eBay....get a lot of these for paypal but this is the first for ebay.

Dear [username], eBay needs a correct information from you.

eBay requires correct credit card information in full each month on accounts with balances of $1.00 or greater and if your account becomes past due. We are unable to verify or authenticate your credit/debit card information on file with us. You have been pre-indefinitely suspended from eBay because credit cards information incorrect (credit card number, pin, expdate or cvv2 code). If you feel you have been suspended in error or want to appeal this decision by providing additional information, we offer you the ability to place or change the information you submit to us.

Important: In order to continue buying and selling, you must have a valid account information on file at eBay. Please update information in your eBay account now by click here and entering the new information yourself in your account. Or click to this link below :

http://signin.ebay.com/ws1/aw-cgi/eBayIASPI.dll?PlaceCCInfo&&UserId=ge4mDtry3sy2328XZe&UsingSSL=1

Per the User Agreement, Section 9, we may immediately issue a warning, temporarily suspend, indefinitely suspend or terminate your membership and refuse to provide our services to you if we believe that your actions may cause financial loss or legal liability for you, our users or us. We may also take these actions if we are unable to verify or authenticate any information you provide to us. Due to the suspension of this account, please be advised you are prohibited from using eBay in any way. This includes the registering of a new account.

An email regarding this was sent to you at [eMail addy].

Regards,

eBay Billing Department



[/email]

---

Copyright © 2005 eBay Inc. All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.
eBay and the eBay logo are registered trademarks or trademarks of eBay, Inc.
eBay is located at 2145 Hamiliton Avenue, San Jose, CA 95125.

Note that in the above quoted URL, the link is valid; in my email it was masked and referred to some IP and a bunch of ports; always view a link in the browser bar before you click it.

I'd contact eBay and ask them to suspend your account before whoever this is does whatever they intend to do with your data.

[edit] Or not, since you say it's kosher.

wanwarlock

did a search of my id, nothing amiss here me thinks:

http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback&userid=wanwarlock&items=-1&item=-1&de=off

i have 27 positive feedback (100% positive), it's been difficult enough to get that many for me!

wanwarlock

secret_squirrel wrote:

How did you log onto ebay? did you type www.ebay.ie (or co.uk or com) or did you login from a link in an email.

If the latter its probably a fake site and a scam. Type www.ebay.ie into your browser address bar and go in that way and see if your account is suspended.

Most ebay emails now are coming with your real name (as oposed to your nickname) in the greeting. This is because your ebay registered email address was/is readily available to scammers as a result of ebays crappy security and business processes. However the real name behind that email isnt available to the scammers. Of course this only applies if the scammers cant guess your real name from your nickname or email addy.

Also if you did log into a scam site they have your password - get to the real ebay site and change it ASAP.

i typed in http://www.ebay.co.uk

Karoma

Ok...seems like it's legit anyhow "No longer registered with eBay"

(a) is vague:)
Seems a bit odd that you'd be guilty of (b) given: "Member since: 08-Nov-03"
(c) they think they're knock-offs? you've evaded tax..?

*shrug*
Persist, and wait for a response from eBay staff.

wanwarlock

maybe it's the fake LV & Boss ties i bought last month??? hehehe...

edit: i don't have any fees to pay either.... why me?? at this time of year!!???

peckerhead

I can see you too — No longer a registered user
Hey, nice ties, though..!

I'd guess that someone hacked your account and started acting the bollix offering non-existent Xboxes or something (typically from China, MoneyGram/Western Union payments only), someone got burned, and eBay suspended your a/c. I saw exactly this happen to a German seller a while back — hey, I nearly 'bought' an iPod myself! :eek:

I reported it all to eBay, and even contacted his bank in China, but I never heard anything back. eBay also get their listing/selling fees from scam artists who've hacked accounts, of course... :rolleyes:

parsi

as an aside I recently received an email from ebay asking me to participate in a survey. I checked the link which was to a survey company which did business with ebay and the headers agreed. So I clicked on it and got a dead survey page.

I sent the email to spoof@ebay and got back an instant reply that it was aspoof. I queried it further and eventually got an admission that it was a genuine email - no correct link though...

wanwarlock

peckerhead wrote:

I reported it all to eBay, and even contacted his bank in China, but I never heard anything back. eBay also get their listing/selling fees from scam artists who've hacked accounts, of course... :rolleyes:

gosh.... u went to all that trouble and they didn't do anything??

still haven't received a reply from anybody in ebay yet re: this... soooo p1ssed off tho!!