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VoIP Customer Service Telephone System

  • 04-12-2005 12:37am
    #1
    Rollo Tamasi
    Registered Users, Registered Users 2 Posts: 3,514 ✭✭✭


    Hi, i'm doing a bit of research into the various levels of customer service available on the internet. Besides from the obvious ticketing systems and forums i am concentrating on VoIP support. Basically i'm wondering if there is any service out there that would allow a user to use VoIP to contact a company and interact with an automated system that would direct their query to the appropiate department.

    An example would be that the customer has a billing issue and contacts the company thru a VoIP application, the customer needs to press number 2 to get thru to the billing department and is consquently put in a Q. Basically it would be a VoIP call centre

    I'm not sure if this kind of application is available at the moment, google searching has left me down a bit. Its a bit of a long shot if i get a response to this even but if anyone can help me then that would be fantastic.
    Cheers

    I posted this over in the VoIP forum as well, btw, just to improve the range of getting an answer.


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