Advertisement
Help Keep Boards Alive. Support us by going ad free today. See here: https://subscriptions.boards.ie/.
If we do not hit our goal we will be forced to close the site.

Current status: https://keepboardsalive.com/

Annual subs are best for most impact. If you are still undecided on going Ad Free - you can also donate using the Paypal Donate option. All contribution helps. Thank you.
https://www.boards.ie/group/1878-subscribers-forum

Private Group for paid up members of Boards.ie. Join the club.

VoIP Customer Service Telephone System?

  • 04-12-2005 01:35AM
    #1
    Registered Users, Registered Users 2 Posts: 3,514 ✭✭✭


    Hi, i'm doing a bit of research into the various levels of customer service available on the internet. Besides from the obvious ticketing systems and forums i am concentrating on VoIP support. Basically i'm wondering if there is any service out there that would allow a user to use VoIP to contact a company and interact with an automated system that would direct their query to the appropiate department.

    An example would be that the customer has a billing issue and contacts the company thru a VoIP application, the customer needs to press number 2 to get thru to the billing department and is consquently put in a Q. Basically a VoIP call centre.

    I'm not sure if this kind of application is available at the moment, google searching has left me down a bit.


Comments

  • Registered Users, Registered Users 2 Posts: 3,890 ✭✭✭cgarvey


    Asterisk will do the "Press 2 for X" menu stuff (as well as call grouping, etc.). There are a number of SIs and Vendors that will configure Asterisk, dunno about in Ireland though.

    .cg


  • Registered Users, Registered Users 2 Posts: 3,514 ✭✭✭Rollo Tamasi


    Thanks cg, would you be able to take a guess as to the overall cost of implementing something like this?


  • Registered Users, Registered Users 2 Posts: 3,890 ✭✭✭cgarvey


    I reckon there's about a day's work for an installer to gether requirements (agree routing, extension plans, etc.), install hardware and configure. Add the cost of that consultancy + the cost per user for an IP phone, assuming software phones aren't really acceptable in a commercial environment) and cabling, and then add in any training required (not much should be required, if there is a support contract in place to manage users moving, new users, new carriers, etc)... the costings for those I don't have / am not willing to share, but should be able to get you started.

    .cg


Advertisement