Sky response to SKY+ live pause issues

beer enigma

This just in to me from sky...nothing new except they're giving me the next two months at 50% off....better than nothing !

Dear Andi

Customer Account Number: xxxxxxxxxxxx

Thank you for your email concerning the problems you are experiencing with the live pause feature on Sky+.
Firstly, please accept my apology for any inconvenience this has caused and we are aware of the issue and are currently working on a resolution. At the moment we do not have a specific time when a resolution will be found but the procedure below should resolve the live pause problem temporarily.

Switch your Digibox to standby.
Unplug the Digibox from the mains then immediately plug it back in.
The on/off light will be constant RED however, it may flash on/off on some models.
Leave the Digibox on standby for at least one minute without touching any buttons.
After one minute, take the Digibox off standby and follow on screen displays.
If after following this procedure the problem remains, it may be that you require an engineer to check the system. If you are outwith your 12 month warranty, this call will be chargeable. Please contact us on 08702 435 000 if a service call is required.

Due to your inconvenience, I have arranged for you to receive your next 2 months subscription of the entertainment package with movie mix half price.

I trust this meets with your approval. Should you require any further assistance do not hesitate to contact me at the above email address. Alternatively, you can contact our customer services team on 08702 40 40 40, where one of our advisors will be happy to assist with your enquiry.

Yours sincerely

Alexis Doherty
Customer Zone

Mossy Monk

half price subscription for 2 months?

i will be in contact with Sky this evening

any particular email address that they can be contacted on? i dont like waiting for half an hour on the phone

beer enigma

Email came from CustomerZone@BskyB.com which is same one i sent my rant!! to...although I've been chasing a reply since the 14th November....still cheaper than hanging on the phone.

RangeR

Andip wrote:

Unplug the Digibox from the mains then immediately plug it back in.

Correct me if I'm wrong, but isn't this terribly dangerous to electircal equipment as it could blow the PSU?

Anyway, they told you to do it so if anything went wrong you could get a new [refurbed] one back from them, I'm sure.

beer enigma

IrishTLR wrote:

Correct me if I'm wrong, but isn't this terribly dangerous to electircal equipment as it could blow the PSU?

Anyway, they told you to do it so if anything went wrong you could get a new [refurbed] one back from them, I'm sure.

I thought that was a bit dodgy too, but as you say...its in writing !. If the issue isn't fixed in the next couple of months, I'll hassle them for another 50% deal...after all, I'm paying for a service that I'm not reliably receiving !.

Mossy Monk

Andip wrote:

I'm paying for a service that I'm not reliably receiving !.

tell me about it. the fecking box crashed last night when i paused the Barcelona game

beer enigma

Anyone know the format of Sky's internal mail addresses ??....if I could figure out how to mail Alexis Doherty directly, I could become much more of a nuisance :rolleyes:

I've tried most combinations, but all bounced so far.......

Sparky

mines altogether last night during bad boys 2, so i done everything to sort it out, left it plugged out since 1 today, and have done a forced download, hopefully it will resolve it slightly.

Dampsquid

I've had live pause problems for a couple of months now. It doesn't seem to be as serious as most other people on this forum.

When i press pause, about 80% of the time it freezes after a few seconds, and rewind, forward, play don't work. But pressing the "SKY" button, i get a prompt " do you want to exit live pause, press "Select" to exit or "Back-up" to cancel" or something like that.

Is this the same as everyone else is getitng???

DMC

Yup, sounds about average.

Mossy Monk

Dampsquid wrote:

I've had live pause problems for a couple of months now. It doesn't seem to be as serious as most other people on this forum.

When i press pause, about 80% of the time it freezes after a few seconds, and rewind, forward, play don't work. But pressing the "SKY" button, i get a prompt " do you want to exit live pause, press "Select" to exit or "Back-up" to cancel" or something like that.

Is this the same as everyone else is getitng???

yes, that is what i get most of the time

sometimes the box just crashes though :mad:

dmeehan

time to ring sky and complain me thinks!

beer enigma

dmeehan wrote:

time to ring sky and complain me thinks!

you'll die of old age before you get through by phone..........

beer enigma

Not that I'm complaining, but true to their word, sky have reduced my monthly fee following my email......

Instead of the usual €54/month, they've charged me €11.32 !!!, not sure if that's 3 months rebate together, or just a mess up by sky.....

DMC

Nice one...

/me now expects longer call waiting times to Sky today....

Mossy Monk

i got in contact with them. hard lot to keep in contact with

john_

does everyone have these issues, i have been having them for months, with no resolution, when i call them im usually told to either reset the box, or am told my call will be answered in under 50 minutes.... geesh