IBB in D15 on the fritz again!!!!

spooky donkey

Yes another IBB thread im getting sick of seeing them myself but here we go.

After 5 weeks of 10-40k dloads and 5-20K uploads, loads of packet loss and pings up in the 500 it got fixed on friday the 4th November. Only to revert back to these bad levels again yesterday. I mention this is happening to me in D15 wondering if any one else in D15 is in the same boat, or any one else on the IBB network is in the same boat, as im sure im not the only one.

Why can they get it fixed for a week? Why does it take so long for any fixes to happen at all. My contract is almost up but im hard pressed to get an alternitave BB in D15 with out getting a phone line in. I know people who can get clear wire, metro and NTL but D15 seems to be getting left behind with a lot of these guys getting only partial coverage if none at all. Heres hoping the new year will bring new alternitaves, then IBB may lose even more custom.

Drapper

spooky donkey wrote:

Yes another IBB thread im getting sick of seeing them myself but here we go.

After 5 weeks of 10-40k dloads and 5-20K uploads, loads of packet loss and pings up in the 500 it got fixed on friday the 4th November. Only to revert back to these bad levels again yesterday. I mention this is happening to me in D15 wondering if any one else in D15 is in the same boat, or any one else on the IBB network is in the same boat, as im sure im not the only one.

Why can they get it fixed for a week? Why does it take so long for any fixes to happen at all. My contract is almost up but im hard pressed to get an alternitave BB in D15 with out getting a phone line in. I know people who can get clear wire, metro and NTL but D15 seems to be getting left behind with a lot of these guys getting only partial coverage if none at all. Heres hoping the new year will bring new alternitaves, then IBB may lose even more custom.

Thats sick man ! I'd say they are finished! dont give a sh1te, If I was you I'd get metro (€42 for 3 meg)! a few in Blanch have it and say is seems to be grand (Nelly from NRG)! dont pay those fookers the last 2 month and put it to the instllation cost for Metro!

Man, I would not have your patients!

zAbbo

Is he a Doctor, Boom, Boom

Yeah another IBB crap service story, why dont you cancel it ? or is there no other service near you?

I'm actually getting metro installer here at the moment, ordered monday, installed tuesday(could have had it done monday, but i was at work)

spooky donkey

Well my contract is almost over, just a month left so im waiitng till the new year to make a move. Would be nice to have a good last 2 months of service though but I supose thats way too much to ask from IBB. Im hoping I can get Metro im not 100% sure I can yet but I shall be talking to them real soon.

aaf

Is NTL BB available in your estate/area? I'm also in D15 and recently my estate was BB activated. NTL BB is available in most of D15 afaik.

Nevyn

Unfortunatly NTL would need to lay new cable into our est to make the broadband possible and that means digging up on of the roads that funnels a lot of the areas traffic to the slip road for the motorway and on into the shopping centre.

The apartment the far side of the shopping centre have NTL bb and the housing est a mere 7 mins walk away but we keep getting told there is no roll out plan
or date for our housing estate.

We had gotten rid of the phone line and were pleased to think that with IBB
we could have blueface with the broadband serivce we were promised.
The connection was never relilbe or stable enough in the 1o mnths we have had it. It all went tits up when they started doing so called 2mg connections.

spooky donkey

Well I rang them this morning for them to tell me that every thing was fine. Im in work so I cant check but he said my upload speeds were like 160kb witch is a sign that things are working well. I`ll check today when I go home for lunch.

spooky donkey

well after going home and checking I was getting 60k down and 15K up and some game servers were unpingable. Well I dont call that fine.

pete

spooky donkey wrote:

I mention this is happening to me in D15 wondering if any one else in D15 is in the same boat, or any one else on the IBB network is in the same boat, as im sure im not the only one.

Which mast are you on?

I'm on Ballycoolin & have been getting perfect service for the last couple of weeks. Downloaded 3.4Gb of 6 x SUSE Linux ISO's yesterday afternoon / last night, 2 at a time, 100k/sec each & uploaded a 250mb wmv file to my webserver this morning @ 200k/sec

spooky donkey

Im on the Atruim witch in turn hops to ballycoolin then all over the IBB net work before reaching the Inex. I`ll post up some trace routes later on when im at home.

Makaveli

My service has gone back to being crap once again too. Since Monday it has started crawling again. I'm on 3 Rock. It's ridiculous.
Oh and they finally replied to one of my e-mails today, only took them 26 days. Now that's what I call customer service.

Steffano2002

I'm on the Guinness mast and it's been pathetic since Monday also... Pings are sh!te! :mad:

And for those of us who haven't been keeping their ear out for new BB technology, what's Metro?

Cuddlesworth

On 3 rock working about 60/140kps down and 100/200 up. Funny that i wasnt using over the weekend!

spooky donkey

Well after another call to them today I got told that the atruim High site was due for an upgrade tomorrow and that should fix it. She made me laugh on the phone telling me that all my settings seemed right. After about 30 phone calls to them my settings would want to be right.

In answer to youre question steps metro is another product similar to IBB breeze but it uses some newer technology/protocalls its 3 meg down and 512 up for about 6 yoyo cheaper that IBB 2 meg servive. Ive heard mixed opinions on it. It has had its problems also but it is in the teething stage it may well be better than IBB and is well worth a try. But like I said its new so im sitting on the fence with regards these guys till the new year. But anything has to be better than IBB.

Steffano2002

Thanks Spooky! I'm after placing my order with Metro! If I have a Line of Sight, time will tell if it was a good move...

spooky donkey

Cool man let me know how ya get on with Metero so.

I did notice speeds up in the 160kb range at 6am this morning but uploads still in the 20Kb region so I know I couldent ping the back end of a donkeys ass with that. When I see my uploads at the 100kb mark then I know I can rely on IBB to give me a lovely ping of about 140-150 witch is still herendous compared to a REAL broadband product but I would settle with being able to play online even with bad pings at this point.

Talisman

I just got the green light from BT so a decent broadband connection will be in place tonight and IBB will be told where to shove their kit tomorrow.

Steffano2002

spooky donkey wrote:

Cool man let me know how ya get on with Metero so.

I did notice speeds up in the 160kb range at 6am this morning but uploads still in the 20Kb region so I know I couldent ping the back end of a donkeys ass with that. When I see my uploads at the 100kb mark then I know I can rely on IBB to give me a lovely ping of about 140-150 witch is still herendous compared to a REAL broadband product but I would settle with being able to play online even with bad pings at this point.

I don't know how you managed not go up on your roof with a baseball bat to wreck the f*ck out of your antenna... :mad:

Steffano2002

Talisman wrote:

I just got the green light from BT so a decent broadband connection will be in place tonight and IBB will be told where to shove their kit tomorrow.

Good man yourself Talisman! I should hopefully be doing the same soon! And I won't be providing the lube! hehehehe

spooky donkey

Steffano2002 wrote:

I don't know how you managed not go up on your roof with a baseball bat to wreck the f*ck out of your antenna... :mad:

My ladder is out on loan atm. But seriously I hope IBB could be sorted out cause I do not want a phone line. So im hoping metro is good or NTL feel like digging up my road.

Adey2002

bazH wrote:

Is he a Doctor, Boom, Boom

I'm actually getting metro installer here at the moment, ordered monday, installed tuesday(could have had it done monday, but i was at work)

bazH, How did you manage to get Metro installed so quickly? I ordered yesterday and have been told 4-6 weeks?

Steffano2002

Adey2002 wrote:

bazH, How did you manage to get Metro installed so quickly? I ordered yesterday and have been told 4-6 weeks?

Really? I ordered yesterday and was told 2-3 weeks! oO

Steffano2002

spooky donkey wrote:

My ladder is out on loan atm. But seriously I hope IBB could be sorted out cause I do not want a phone line. So im hoping metro is good or NTL feel like digging up my road.

Face it Spooky, IBB will never get their sh!t together... Start looking elswhere mate. Who can be worse? In fairness?
Place an order with Metro! Come on! You know you want to! hehehehe

aubhall

I am the same boat....

P*ssed off is an understatement at the moment.

Sometimes I get the feeling that IBB are limiting the amount of bandwidth.

Another week of no antivirus updates.... i think that says it all really.

Oh well role on December and the end of my contract....

Tracing route to boards.ie [82.195.136.250]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms - [192.168.0.1]
2 5 ms 8 ms 12 ms 83.141.64.65
3 103 ms 118 ms 62 ms DN40-fe-0-0-0-331-ballycoolin.irishbroadband.ie
[62.231.52.149]
4 82 ms 81 ms 119 ms DN04-fe-1-3-0-352-guinness.irishbroadband.ie [83
.141.117.185]
5 101 ms 79 ms 88 ms DN05-as0-0-esb.irishbroadband.ie [83.141.117.2]

6 149 ms 87 ms 72 ms DN01-as1-0-rte.irishbroadband.ie [83.141.117.22]

7 88 ms 81 ms 66 ms DN02-as1-0-3rock.irishbroadband.ie [83.141.117.2
6]
8 30 ms 40 ms 59 ms DN03-as1-0-tallaght.irishbroadband.ie [62.231.52
.186]
9 36 ms 29 ms 33 ms DN42-as1-0-ibis-access.irishbroadband.ie [62.231
.52.134]
10 1403 ms 163 ms * DN42-ae0-13-ibis-gw.irishbroadband.ie [83.141.11
7.45]
11 1026 ms 48 ms 55 ms panama-inex.hosting365.ie [193.242.111.87]
12 1054 ms 112 ms 78 ms corerouter1.hosting365.ie [82.195.128.7]
13 100 ms 99 ms 110 ms boards.ie [82.195.136.250]

Trace complete.

Mutant_Fruit

Amazingly enough, i've only lost 80 out of 12,300 packets! Something has changed radically in the IBB network. I havnt' seen performance this good in about 3 months! Of course, i still can't get any faster than 1meg speeds (if i'm lucky) so thats a bit crap. Still, i can game now! After months of not being able to.

Steffano2002

Here's me pinging my gateway (we all know that should be 3, 2, 3, 4, 4, 3, 5, etc...):

Pinging 83.141.66.1 with 32 bytes of data:

Reply from 83.141.66.1: bytes=32 time=3ms TTL=255
Reply from 83.141.66.1: bytes=32 time=2ms TTL=255
Reply from 83.141.66.1: bytes=32 time=10ms TTL=255
Reply from 83.141.66.1: bytes=32 time=200ms TTL=255
Reply from 83.141.66.1: bytes=32 time=11ms TTL=255
Reply from 83.141.66.1: bytes=32 time=189ms TTL=255
Reply from 83.141.66.1: bytes=32 time=22ms TTL=255
Reply from 83.141.66.1: bytes=32 time=236ms TTL=255
Reply from 83.141.66.1: bytes=32 time=15ms TTL=255
Reply from 83.141.66.1: bytes=32 time=61ms TTL=255
Reply from 83.141.66.1: bytes=32 time=2ms TTL=255
Reply from 83.141.66.1: bytes=32 time=9ms TTL=255
Reply from 83.141.66.1: bytes=32 time=76ms TTL=255
Reply from 83.141.66.1: bytes=32 time=75ms TTL=255
Reply from 83.141.66.1: bytes=32 time=111ms TTL=255
Reply from 83.141.66.1: bytes=32 time=33ms TTL=255
Reply from 83.141.66.1: bytes=32 time=6ms TTL=255
Reply from 83.141.66.1: bytes=32 time=79ms TTL=255
Reply from 83.141.66.1: bytes=32 time=27ms TTL=255
Reply from 83.141.66.1: bytes=32 time=4ms TTL=255
Reply from 83.141.66.1: bytes=32 time=3ms TTL=255
Reply from 83.141.66.1: bytes=32 time=3ms TTL=255
Reply from 83.141.66.1: bytes=32 time=8ms TTL=255
Reply from 83.141.66.1: bytes=32 time=2ms TTL=255
Reply from 83.141.66.1: bytes=32 time=56ms TTL=255
Reply from 83.141.66.1: bytes=32 time=434ms TTL=255
Reply from 83.141.66.1: bytes=32 time=398ms TTL=255
Request timed out.
Reply from 83.141.66.1: bytes=32 time=35ms TTL=255
Reply from 83.141.66.1: bytes=32 time=3ms TTL=255
Reply from 83.141.66.1: bytes=32 time=19ms TTL=255
Reply from 83.141.66.1: bytes=32 time=13ms TTL=255
Reply from 83.141.66.1: bytes=32 time=4ms TTL=255
Reply from 83.141.66.1: bytes=32 time=43ms TTL=255
Reply from 83.141.66.1: bytes=32 time=66ms TTL=255
Reply from 83.141.66.1: bytes=32 time=19ms TTL=255
Reply from 83.141.66.1: bytes=32 time=20ms TTL=255
Reply from 83.141.66.1: bytes=32 time=67ms TTL=255
Reply from 83.141.66.1: bytes=32 time=24ms TTL=255
Reply from 83.141.66.1: bytes=32 time=41ms TTL=255
Reply from 83.141.66.1: bytes=32 time=2ms TTL=255
Reply from 83.141.66.1: bytes=32 time=7ms TTL=255
Reply from 83.141.66.1: bytes=32 time=256ms TTL=255
Reply from 83.141.66.1: bytes=32 time=25ms TTL=255
Reply from 83.141.66.1: bytes=32 time=3ms TTL=255

Ping statistics for 83.141.66.1:
Packets: Sent = 45, Received = 44, Lost = 1 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 434ms, Average = 61ms

I just hate IBB... I hope I can get Metro! It can only be better!!!

Talisman

Compare and contrast...

Irish Broadband 2Mb Breeze:


BT Broadband 1Mb:


The IBB person I spoke to didn't see the problem. Funnily enough neither do I, now that I've told them to get lost.

Steffano2002

What contrast indeed! Funny they don't see the problem... Can't wait to tell them to shove their aerial up their ***!

Steffano2002

Look at this! Tried an Irish Broadband Test to see what I'd get right now and this is what happened (never seen this before!):

Mutant_Fruit

getting a rock solid about 40kB/sec - 100kB/sec on my 2mbps connection when downloading from most sites (except heanet it seems). packetloss is gone though, which is good. I'll be downgrading to 1meg anyway, 2meg just ain't worth it, i never get the speeds.

Drapper

Steffano2002 wrote:

Look at this! Tried an Irish Broadband Test to see what I'd get right now and this is what happened (never seen this before!):

checked for nests on your ariel! maybe there is a bird stealing all your packets!!!

spooky donkey

aubhall wrote:

I am the same boat....

P*ssed off is an understatement at the moment.

Sometimes I get the feeling that IBB are limiting the amount of bandwidth.

Another week of no antivirus updates.... i think that says it all really.

Oh well role on December and the end of my contract....

End of mine, I think we got it in the same week I rember yours bing up when I got mine. Must have been just up.

BTW steph ya got the full 2 meg down on youre test but no upload why?

ALso the magic fix of fridays upgrade to the Atruim either never happened or made no difference cause my BB is getting worse. I say 8kb down and 2kb up at 6:30 this evening but thats peak times so I should expect those speeds according to IBB.

Steffano2002

spooky donkey wrote:

BTW steph ya got the full 2 meg down on youre test but no upload why?

Don't know... It's beyond me. I've completely given up on these idiots anyway. Here's the current state of my connection...
I hate the b*stards. Won't be paying for my last month either. F*ck'em...

Drapper

Steffano2002 wrote:

Don't know... It's beyond me. I've completely given up on these idiots anyway. Here's the current state of my connection...
I hate the b*stards. Won't be paying for my last month either. F*ck'em...

that ping seems grand average of 48ms ?

Steffano2002

You find that Ping ok Drapper? Honestly? Tell me you're kidding! :eek: That's absolutely useless! Shouldn't be more than 3/4ms!

Drapper

Steffano2002 wrote:

You find that Ping ok Drapper? Honestly? Tell me you're kidding! :eek: That's absolutely useless! Shouldn't be more than 3/4ms!

easy to wind up...........

aubhall

An IBB e-mail wow!

Wonders will never cease!!

So much for the "weekly" updates they promised they would provide in there last e-mail what 3-4 weeks ago.

But wonders do cease.....


Same old crap different day..

Dear Sir/Madam,
The upgrade on Atrium is nearing completion. You should
now see an improvement in service. Can I ask you please to run
a few tests and reply back the results. This is just to see what you are
experiencing on your end.

1) Please go to the following site
ftp://ftp.heanet.ie/mirrors/ftp.debian.org/debian/ and try to download
the file named ls-lR which is 27Mb in size. Right Click this file and save
to the desktop on the PC. If you are using Internet Explorer please
double click on the named file and choose "save as" and this will show a
window with download speeds. Delete this file when finished.
Please record the download speed on a screen shot and attach it to this
mail. This is important as it will update the open ticket.

2) Please do a ping test by completing the following:-
Click Start/Run and type CMD (For Windows 98 Type Command), when the DOS
window opens please type ping -n 100 www.boards.ie please record the
result either as text or
a screen shot. we do not need all the pings just the summary report at
the end

3) After this test please do a tracert using the DOS Window test by
typing the following
"tracert www.boards.ie" and record all data from this test.

4) Save all this information and email to us.

Kind Regards

2nd line Technical support

spooky donkey

Drapper wrote:

that ping seems grand average of 48ms ?

MaN THATS great ping when mine is at its best its over 100 - 150 what I wouldent do to get a sub 100 ping right now im just hoping mine "GETS FIXED" and I can play online with pings of 140 ave. They tell me that should fine and it is better than time outs.

On another note today I heard Sean mon Crief on newstalk 106 go on about how bad eircom is for BB. I was getting sick listening to it so i turned it off. Eircom has the most complaints they were saying and some such nonsence, I know they are bad as a company to deal with but their BB is fairly solid from what Ive read on these boards and my limited expierence of it. Funny that news talk are playing IBB ads all the time and they wont bad mouth them, dont bite the hand that feeds I supose.

spooky donkey

aubhall wrote:

An IBB e-mail wow!

Wonders will never cease!!

So much for the "weekly" updates they promised they would provide in there last e-mail what 3-4 weeks ago.

But wonders do cease.....


Same old crap different day..

Sorry Aubgak I replied before I saw youre post there. Anyway I just checked and I got no such email form them and im in the same boat as you. I was going to ring them today but dident get a chance. I will tomorrow and let ya know how I get on. Intresting that they ask you to ping boards that!

spooky donkey

Well I called em today and got told every one else on atrium got sorted with the upgrade last friday and that I was the only one complaining about it now. This true every one else fixed.

Anyway I got promised a call back in the morning to try do more debugging of the problem.
I spent 40 mins on hold so I cant be the only one complaining!

LegacyUser

They're at it again!! Just in the middle of an IT certification exam!! And it goes down. Rang IBB.

"If your in ... masts .. sorry we're on the case"!

FFS - I'll have to repay for that exam now.

spooky donkey

The link between Blanch and tallaght seeom to be gone bad again,

Tracing route to www.boards.ie [82.195.136.250]
over a maximum of 30 hops:

1 10 ms 9 ms 10 ms 83.141.64.65
2 14 ms 9 ms 20 ms DN40-fe-0-0-0-11-ballycoolin.irishbroadband.ie [
87.192.233.125]
3 205 ms 226 ms 212 ms DN03-fe-1-3-1-30-tallaght.irishbroadband.ie [62.
231.32.145]
4 245 ms 190 ms 199 ms DN42-as1-0-ibis-access.irishbroadband.ie [62.231
.52.134]
5 233 ms 224 ms 218 ms DN42-ge-0-2-0-50-ibis-gw.irishbroadband.ie [62.2
31.52.157]
6 231 ms 228 ms 250 ms suez-inex.hosting365.ie [193.242.111.23]
7 226 ms 246 ms * corerouter1.hosting365.ie [82.195.128.7]
8 216 ms 247 ms 247 ms boards.ie [82.195.136.250]

Trace complete.

Ping statistics for 82.195.136.250:
Packets: Sent = 50, Received = 49, Lost = 1 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 154ms, Maximum = 249ms, Average = 218ms

And again a few mins later
Ping statistics for 82.195.136.250:
Packets: Sent = 50, Received = 40, Lost = 10 (20% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 254ms, Average = 202ms