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Bank Of Ireland Home Insurance

  • 07-11-2005 2:42pm
    #1
    GeorgeBailey
    Registered Users, Registered Users 2 Posts: 1,187 ✭✭✭


    Hi,
    Am just wondering whether anyone else has had problems with Bank Of Ireland in regard to Home Insurance. Particularly with their cancelling/renewal policies.
    I have my home insured with Bank Of Ireland and, not for the first time, they have just re-activated an old policy that was cancelled. I rang them up and they say it wasn't cancelled. If it wasn't cancelled then why were there no payments taken out in the last few months (something they are 'looking into' for me at the moment).
    I was also told that they received no documentation from me in regards to cancelling the policy when I know I sent them faxes. This has happened previously so I'm thinking it's a BOI policy to not actually keep a record of any documentation.
    Also, I have just gotten a letter from an old address which thanks me for taking their home insurance for the last year (a policy I had cancelled) and that they would (very kindly) automatically restart this policy if they didn't hear from me in the next 10 days. Surely this is a dodgy practice? And obviously they didn't hear from me as I didn't even live there anymore and only got the letter last month.
    Obviously a lesson to be learned if to keep a record of all communications and to not get insurance from BOI again!!
    Sorry if this comes across a bit disjointed. Just a bit p!ssed off at the minute.
    Thanks for reading!


Comments

  • #2
    parsi
    Site Banned Posts: 5,904 ✭✭✭parsi


    I got a letter from Bank of Ireland telling me that I was due a refund in relation t a policy I cancelled years ago. They conveniently forgot to enclose the cheque...the letter itself was almost like a phishing letter such was the poor grammar and spelling.


  • #3
    gerrycollins
    Registered Users, Registered Users 2 Posts: 1,799 ✭✭✭gerrycollins


    parsi wrote:
    I got a letter from Bank of Ireland telling me that I was due a refund in relation t a policy I cancelled years ago. They conveniently forgot to enclose the cheque...the letter itself was almost like a phishing letter such was the poor grammar and spelling.
    i got the same thing but mine said refund due in 12 working days and on the spot of the 12th day it entered my account. Did ur letter refer to a cheque?


  • #4
    parsi
    Site Banned Posts: 5,904 ✭✭✭parsi


    Yep as in :

    "I have pleasure in enclosing a cheque.."


  • #5
    Plankmonkey
    Closed Accounts Posts: 98 ✭✭Plankmonkey


    GeorgeBailey wrote:
    I was also told that they received no documentation from me in regards to cancelling the policy when I know I sent them faxes.

    There's your problem, never send important stuff by fax. They either "conveniently" do not arrive or there can quite often genuinely not arrive. If you have to, always follow up with a "did you get my fax" email so you have it in writing.


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