Dabs shipped a cancelled order

sas

Not sure if this is the right place for this but I have to vent somewhere.

I placed an order for a camera with Dabs.com. Cancelled the order within 5 mins because the email confirmation i received had a mixture of the original address and the new address I specified.

I then went to the website and deleted the address I had edited. Added the delivery address as a new address. Placed the order again.

Now both orders are shipping.

They don't respond to email and don't have a phone number anymore. Visa won't let me block the duplicate order.

The company I work for recently ordered some dvd burners from Dabs too. They were delivered apparently but to where we never found out. It tooks 2 months for them to agree to resend the order and they had never responded within about 2 weeks to any email.

I would strongly warn anyone against ordering from Dabs. If all goes well its fine. If anything at all goes wrong you'll be pulling your hair out over it. You get absolutely no satisfaction from them.

Random

Hmm, I've heard nothing but good things about them... I placed an order with them Monday, will let you know when it arrives

cgarvey

Yup .. I'm still in correspondance 11 months later with them, after having to resort to CC chargebacks. I can honestly say that anyone I've dealt with in there (and thats about 14 or 15 people at this stage) can not read.. and I mean that sincerely.

I agree, if it all goes well then bob is your mother's brother .. but if anything goes wrong then you're pretty much on your own. For example when GLS lose your order.

.cg

Boro

Had a problem with them before, tried cancelling an order as they were out of stock. It cancelled. Ordered the stuff from Komplett instead. Both orders turned up so i sent back Kompletts one because it was cheaper than posting the stuff back to england.

Canis Lupus

I had to wait over a month to get a gfx card delievered once and the first level customer service monkeys are.... okay... I'll phrase this nicely instead of swearing for the next two sentences.... The first guys who will read yur email will not answer a SINGLE question you put to them at all... not a bit... Instead they will send you the same thing the last person sent u... If anyone has a problem and can't get a sensible reply from the low level gimps ask specifically to have yur problem passed onto someone higher. These high people will leave their name on the email and usually email from their own address rather than the generic dabs one... So what I did was once I got a proper email address I plagued the lady till she gave in. There is NO customer services satisfaction with dabs whatsoever!

Venom

ciaranfo wrote:

Hmm, I've heard nothing but good things about them... I placed an order with them Monday, will let you know when it arrives

Same here, ordered a CM Stacker and some fans. Will post how I got on.

sas

At least I'm not the only one suffering this.

Would anyone be willing to share one of those direct email addresses so I could maybe speed things up a little.

Thanks for the feedback.

sas

Should state that both myself and some colleagues have used them for about 5 years successfully.

The last 3 orders I know of however got messed up completely.

Its when things go wrong that they're useless. This is my last outing with them if I can manage it.

A measure of any system is how well it deals with problems and on that measure they are shockingly bad.

Canis Lupus

sas wrote:

At least I'm not the only one suffering this.

Would anyone be willing to share one of those direct email addresses so I could maybe speed things up a little.

Thanks for the feedback.

****... cant find it... must have deleted it but trust me... just send an email with yur complaint and put on it that you want the email passed to a supervisor or manager and the higher guys should contact u back

EDIT: actually got it... try this kshallicker@beta.dabs.com but can't verify if it still works mind u it was a while back I had my complaint

sas

Strangely enough I have gotten reply. Dabs have told me to simply reject one of the deliveries and then when it gets back to them it will be credited back to me. So I'll let you know how that goes.