Do you have what it takes to be a online poker host!

MadsL

I'm not saying these guys aren't highly trained , but......
Jorge-Host (10:12:19): Hi, welcome to our poker room. How can I help you?
User (10:12:37): Question - why if you are out of chips in a rebuy
User (10:12:54): and it it the last hand before the topup
User (10:13:09): can you not get both the rebuy AND the top-up
Jorge-Host (10:13:41): once you are out of chips - you are out of the tourney
Jorge-Host (10:13:59): you must rebuy before the end of your last hand
User (10:14:00): but it is the last hand BEFORE the freezeout
Jorge-Host (10:14:31): but where you not out of chips?
User (10:14:46): So the freezeout starts on the last hand of level 6????
Jorge-Host (10:15:11): it depends - plz refer to individual tourney rules
User (10:15:15): That makes no sense
User (10:15:27): It depends ??
User (10:15:42): Are all rebuy tournies not played to the same rules?
Jorge-Host (10:15:56): no.
User (10:16:02): Why not?
Jorge-Host (10:16:10): some have more levels.
User (10:16:21): Ok, but apart from that
Jorge-Host (10:16:24): these can be viewed>
Jorge-Host (10:16:58): by scrolling and clicking on indiv tourneys>
Jorge-Host (10:17:08): apart from that - they are the same.
User (10:17:23): I'm not talking about the number of levels
User (10:17:42): Where are your tournament rules posted
Jorge-Host (10:18:35): plz go to Help> Tournaments> Game Ruels.
Jorge-Host (10:18:41): rules*
User (10:19:04): can u hang on one sec
Jorge-Host (10:19:17): yes can do
User (10:20:55): sorry taking an age to load
User (10:22:41): sry
Jorge-Host (10:23:08): no problem
User (10:23:34): doesn't say anything about rebuy rules
Jorge-Host (10:24:08): One moment please - thanks.
User (10:24:40): look - if you can rebuy on every hand up to the freezeout, that should include the last hand of the level..
User (10:25:02): And then you should get the top up just like everyone else
Jorge-Host (10:25:43): yes - but if you run out of chips completely >
Jorge-Host (10:26:22): you cannot rebuy or topup.
User (10:27:14): ??? I don't understand >
User (10:27:55): say if I have 1900 chips left on the 2nd last hand
User (10:28:12): I rebuy which gives me 3900 >
User (10:28:30): And then top up for a total of 5900
Jorge-Host (10:28:47): yes
Jorge-Host (10:28:50): go on
User (10:28:51): Compared to if I play the last hand
User (10:28:59): Get beaten
User (10:29:24): and can only then get a single top up of 2000
User (10:29:31): How is that fair???
User (10:29:54): I've NEVER seen that rule in any live tournie
User (10:30:27): see my point
User (10:30:30): ?
Jorge-Host (10:30:43): What I'm saying is only that >
Jorge-Host (10:31:31): if after any hand you are out of chips, you cannot rebuy or top-up. You are out.
User (10:31:52): AFTER the freezeout >
Jorge-Host (10:32:29): No forget freeze-out section. I'm meaning during rebuy levels.
Jorge-Host (10:32:43): Are we agreed on that part?
User (10:32:54): What????
User (10:33:23): If you are out of chips you can rebuy - thats what a rebuy means!
Jorge-Host (10:33:45): Incorrect sorry. You must rebuy before that stage.
User (10:33:59): Nonsense.
Jorge-Host (10:34:07): Any thime from 1000 chips in stock down to 1, but not 0.
User (10:34:10): I go all-in > lose > rebuy...
Jorge-Host (10:34:14): *time.
User (10:34:25): time?
Jorge-Host (10:34:40): (i typed thime)
User (10:34:42): hello?
User (10:35:08): Look - do you play poker (withoutmeaning to be rude)
User (10:35:27): All-in means ALL - down to zero...
Jorge-Host (10:35:38): No.
Jorge-Host (10:35:43): Sorry.
User (10:35:51): What????
Jorge-Host (10:35:58): I'm 100% correct.
(10:36:12): Please wait... contacting available host.
User (10:36:12): Tell me what happens when I go all-in then?
(10:36:27): Please wait... contacting available host.
User (10:36:27): How many chips have I left???
(10:36:47): Chat session opened with kay-host.
(10:36:48): Chat session opened with kay-host.
kay-host (10:37:04): well you win or loose
kay-host (10:37:10): is you loose you go out
User (10:37:24): right. If I lose how many chips have I left?
kay-host (10:37:50): none you are out
User (10:38:04): And in a rebuy can I rebuy?
kay-host (10:38:40): a rebuy can not be made at that stage no
User (10:38:53): At what stage...?
kay-host (10:39:00): when you are out
kay-host (10:39:13): ie zero chips
User (10:39:31): Before the freezeout - If I have no chip can I rebuy?
kay-host (10:39:57): before the river?
User (10:40:05): ??
kay-host (10:40:15): do you know what the river is?
User (10:40:31): Kay - have you ever played in a rebuy tournament?
kay-host (10:40:42): I understand the question
User (10:40:49): Of course I knw what the river is for god's sake...
kay-host (10:40:58): and I have confirmed this with the Management team
kay-host (10:41:06): that develope the product
kay-host (10:41:18): you can not rebuy when you are out of the game
kay-host (10:41:51): ie have zero chips
User (10:42:00): So tell me why when I run out of chips in a rebuy tournie before the freezeout a dialogbox comes up asking me if I wish to buy more chips?
kay-host (10:42:05): it is possible I am missunderstanding the question
User (10:42:20): Yes, I think so.....
User (10:42:39): Ok slowly...
User (10:42:46): In a rebuy tournie
User (10:42:54): before the freezeout...
User (10:43:10): if I run out of chips I can rebuy - YES?
kay-host (10:44:18): yes
User (10:44:25): Great...
User (10:44:52): Now on the last hand of the last level before the freezeout...
User (10:45:12): If I run out of chips I can rebuy, yes?
kay-host (10:45:32): yes you can.. you will then be givent he option of rebuying and an addon if applicable
User (10:45:58): OK - now that doesn't happen with your software...
User (10:46:21): I just got the top-up, and not the rebuy....
kay-host (10:46:28): Do you have a hand number?
User (10:46:36): so just 2000 and not 4000 chips
User (10:46:46): Nope...sorry
kay-host (10:46:55): What tournament was this?
kay-host (10:47:05): I will go an investigate this for you?
User (10:48:03): $30 Guaranteed rebuy @ 10.40
kay-host (10:48:22): I will contact you via e-mail shortly
kay-host (10:48:35): and let u know the outcome of the investigation
User (10:49:05): Thank you kay for being patient...
kay-host (10:49:14): no problems
User (10:49:24): And get Jorge to play a couple of tournies.... :-)
kay-host (10:49:30): sure
kay-host (10:49:33): lol
User (10:49:47): thx bye
kay-host (10:49:54): thanks

amp

Jorge-Host (10:35:58): I'm 100% correct.

Hey me too man. I'm always 100% correct, especially when I don't know what I'm talking about.

DeVore

Jorge-Host (10:31:31): if after any hand you are out of chips, you cannot rebuy or top-up. You are out.
User (10:31:52): AFTER the freezeout >
Jorge-Host (10:32:29): No forget freeze-out section. I'm meaning during rebuy levels.
Jorge-Host (10:32:43): Are we agreed on that part?
User (10:32:54): What????
User (10:33:23): If you are out of chips you can rebuy - thats what a rebuy means!

LOL... gotta love those outsourced support centres in Guatamala...

DeV.

MadsL

User (10:36:12): Tell me what happens when I go all-in then?
(10:36:27): Please wait... contacting available host.
User (10:36:27): How many chips have I left???
(10:36:47): Chat session opened with kay-host.
(10:36:48): Chat session opened with kay-host.
kay-host (10:37:04): well you win or loose
kay-host (10:37:10): is you loose you go out
User (10:37:24): right. If I lose how many chips have I left?
kay-host (10:37:50): none you are out
User (10:38:04): And in a rebuy can I rebuy?
kay-host (10:38:40): a rebuy can not be made at that stage no
User (10:38:53): At what stage...?
kay-host (10:39:00): when you are out
kay-host (10:39:13): ie zero chips
User (10:39:31): Before the freezeout - If I have no chip can I rebuy?
kay-host (10:39:57): before the river?
User (10:40:05): ??
kay-host (10:40:15): do you know what the river is?
User (10:40:31): Kay - have you ever played in a rebuy tournament?


This was my particular favourite part...

BigDragon

...I think I just wet my pants. It was funny too!