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Lost Luggage

  • 22-09-2004 10:59am
    #1
    elvis2002
    Closed Accounts Posts: 920 ✭✭✭


    Hi

    On the first sunday of september my friend was coming back from china and bloddy aer lingus lost her luggage. It was just one suitcase. All she was given was a code reference and a website called mylostbags.com to check. Well she still hasnt recieved her bag. Its getting ridiculous now as she has been basically wearing the same jumper and pants for 3 weeks. There' s a phone number too but its just a computer, you never actually get to talk to anybody.

    Some questions to anybody who's lost luggage.

    Has all hope gone now or is there still a chance of it coming?
    Is she entitled to any compensation over this fiasco?

    Any other information you have would be appreciated.


Comments

  • #2
    penexpers
    Closed Accounts Posts: 4,038 ✭✭✭penexpers


    I assume she had travel insurance? If so that should cover lost baggage.


  • #3
    Lenny
    Moderators, Music Moderators, Recreation & Hobbies Moderators Posts: 9,389 Mod ✭✭✭✭Lenny


    Yea if she h\d travel insurance, she could go on a nice shopping spree and keep all the reciepts and claim it back afaik


  • #4
    shabbyroad
    Closed Accounts Posts: 1,198 ✭✭✭shabbyroad


    before doing that... check the small print on the insurance... all is not what it seems to be with travel insurance <speaking from bitter experience>

    has she phoned the airline ?


  • #5
    Bri
    Closed Accounts Posts: 2,035 ✭✭✭Bri


    I know it's Aer Lingus but BA transatlantic lets us buy 'essentials' daily until our stuff was delivered. Dunno if it mattered that this was not returning home but arrival out there. Aer Lingus staff on the phone are (relatively) helpful in my experience.


  • #6
    elvis2002
    Closed Accounts Posts: 920 ✭✭✭elvis2002


    how long has it taken people to get their luggage returned?


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  • #7
    daveirl
    Closed Accounts Posts: 14,483 ✭✭✭✭daveirl


    This post has been deleted.


  • #8
    HarryD
    Closed Accounts Posts: 913 ✭✭✭HarryD


    Aer lingus lost a bag of mine from LAX last year.
    I got it delivered to me within 24hrs


  • #9
    FX Meister
    Closed Accounts Posts: 5,217 ✭✭✭FX Meister


    If they haven't found it by now it's likely that they don't know where it is, usually they send it to the wrong destination or it doesn't leave the original airport. Aer Lingus are bout by law to compensate you, it's some convention or something. They usually give you the maximum which is about €300 as far as I can remember. The travel insurance your friend has should pay money too. BA lost my bag a few years ago so I got money from them, so I speak from experience here.


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