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AMD 64 driver problems

  • 10-09-2004 9:55am
    #1
    pencil
    Closed Accounts Posts: 606 ✭✭✭


    I'm have this wonderfully desriptive printer error.

    "System Error The document cannont be printed due to a system error"

    Can't print from any app (have tried a load)

    I've downloaded & re-installed the latest drivers from HP,

    The Printer in question prints fine from my laptop.


    I think I have the problem down to HPs not having driver support for AMD64 chips.

    See the atached image - by default there are no installed drivers for AMD64 chips. When I try to install addition drivers - I'm asked to insert my WINxp disk, which I do but it does not load any drivers.

    I've search the interweb high & low but cannot solve this. I've also been on to HP email support - litteraly they wasted my time.

    Any ideas.


Comments

  • #2
    BKtje
    Registered Users, Registered Users 2 Posts: 8,081 ✭✭✭BKtje


    it wouldnt be an amd64 error unless ur running a64bit OS.The amd64bit cpu's run in 32bit mode unless your using a 64bit OS like Windows XP 64.

    DUnno about your problem tho. Printer set up correctly? plugged in yadadada. Drivers all ok etc?


  • #3
    pencil
    Closed Accounts Posts: 606 ✭✭✭pencil


    Hey B-K-DzR

    Yeah Printer works fine on my laptop.

    I've got the latest drivers from HP, both sets (full & basic) I've cleared the register before installing etc.

    I must be a HP driver issue, as each time I installed the drivers & go through the setup, I get one page (the alignment page) out of the printer before the error become a constent.

    U say it can't be a issue with AMD64 - what to you make of the attached image illustrating the different driver for each chip type ????


  • #4
    BKtje
    Registered Users, Registered Users 2 Posts: 8,081 ✭✭✭BKtje


    I find it highly unlikely (impossible really) that its a cpu error. Isnt that thing you attached to do with sharing? Ill be the first to admit that my knowledge of printers /drivers is limited. Especially on XP.

    Sorry i cant be of more help.


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