ISP Tech Support - Start on Monday

The Brigadier

The lads in work here have another intake on the ISP Support Roles at Eircom.

Fairly straight forward tech support for an ISP. If you have a degree in IT or similar you can apply without any experience. They will also look at people with out a degree but with relevent experience. Basically if you think you can do ISP support you might want to give the guys a call. There is a test given at interview.

Rate is €9.50 p/hour with a 50c p/hour bonus at the end of the contract.

You need to be able to start on Monday.

Call Stelfox on 01-6793182

woody

No offence dude the money for someone with a degree is just a shade above min wage, that is fairly bad....

Even with someone with no experience, I know you dont make the rules but that is very low

The Brigadier

The rate works out to €10 p/hour with the bonus. That is €20,000

The IT market to the best of my knowledge is still pretty poor, plenty of people can't even find unpaid work.

When you get a bit of experience under your belt things brighten up a bit - but unfortunatly getting any experience is the hard bit.

The work is with Eircom, they set the rate - which is pretty much the going rate for a grad role.

And don't worry no offence taken - but if you aren't interested then don't apply

p.pete

woody wrote:

No offence dude the money for someone with a degree is just a shade above min wage, that is fairly bad....

Even with someone with no experience, I know you dont make the rules but that is very low

Life stinks - I agree with what you're saying but there will be people interested. When you're stuck looking for a job something like this is as good a place to start as any - there is a high staff turnover so nobody expects you to devote your life to it.

Pinkchick03

I am interested but I won't be able to start until Monday week not this coming Monday! I am on work experience in Budapest - can I send my CV or something?
Let me know please!

The Brigadier

It is actually a Wednesday start.....sorry....

You would need to be available to start on Wednesday...but send the CV in anyhows...

send it to Liam Laffey at

liam(at)stelfox(dot)ie

Pinkchick03

Ok sent my CV! Where is location of job anyway??

Cheers

The Brigadier

Job is in East Point Business Park in Dublin (near Clontarf Dart Station)

Pinkchick03

When will I hear whether or not I got job?

I hope I am not annoying you by asking all the questions!

Johnny Versace

Just so everyone knows...

You won't be working for Eircom, you'll be working for Stelfox.

They are a very dodgy bunch.

First of all, they used to make you work your first month for free, and then they paid you for that month when your contract finished.
Someone pointed out this is illegal so they stopped...

Secondly, they did not pay any holiday pay until about 1 - 2 months ago. Again, it was only until someone threatened legal action that they started paying holiday pay...

Thirdly, they take a fee from your salary as an "administration" charge. Now, part of my current job is creating timesheets and paying the other people who work with me, and let me tell you THIS IS NOT DIFFICULT. The software does everything for me. I just input the days worked, press print and then transfer the money to their account. I would not expect an administration fee for this. Especially if I'm already getting a cut of their wages.

Eircom are a nice company to work for, but be very aware of Stelfox.

Pinkchick03

Johnny Versace wrote:

Just so everyone knows...

You won't be working for Eircom, you'll be working for Stelfox.

They are a very dodgy bunch.

First of all, they used to make you work your first month for free, and then they paid you for that month when your contract finished.
Someone pointed out this is illegal so they stopped...

Secondly, they did not pay any holiday pay until about 1 - 2 months ago. Again, it was only until someone threatened legal action that they started paying holiday pay...

Thirdly, they take a fee from your salary as an "administration" charge. Now, part of my current job is creating timesheets and paying the other people who work with me, and let me tell you THIS IS NOT DIFFICULT. The software does everything for me. I just input the days worked, press print and then transfer the money to their account. I would not expect an administration fee for this. Especially if I'm already getting a cut of their wages.

Eircom are a nice company to work for, but be very aware of Stelfox.

Thanks a million Johnny for the advice and tips!
Any other companies you know of that are dodgy??

colincarnate

Johnny Versace wrote:

Just so everyone knows...

You won't be working for Eircom, you'll be working for Stelfox.

They are a very dodgy bunch.

First of all, they used to make you work your first month for free, and then they paid you for that month when your contract finished.
Someone pointed out this is illegal so they stopped...

Secondly, they did not pay any holiday pay until about 1 - 2 months ago. Again, it was only until someone threatened legal action that they started paying holiday pay...

Thirdly, they take a fee from your salary as an "administration" charge. Now, part of my current job is creating timesheets and paying the other people who work with me, and let me tell you THIS IS NOT DIFFICULT. The software does everything for me. I just input the days worked, press print and then transfer the money to their account. I would not expect an administration fee for this. Especially if I'm already getting a cut of their wages.

Eircom are a nice company to work for, but be very aware of Stelfox.

I'm working in TS right now for eircom and i'm with stelfox n' all that, and stelfox are actually very professional and nice to contact n' all

everything about the 30 days backpay because of some bull**** ltd company is true and the 12 euro deal is true, but they're not shoddy like

Dahakka

Couldn't agree more with Johnny Versace. I had the misfortune of working for Stelfox once, and they are a dodgy bunch indeed. The "administration" charge is a bit of a rip off, it's like charging the worker for using the company's toilet facilities. I had to call them up every week to see why I hadn't gotten paid on the day I wasn't supposed to, only to discover that payroll related queries were only attended once a week, for one hour in the morning. And of course, the person you got on the phone either a) Had nothing to do with payroll, b) Wouldn't know anything about it, or c) Please call again next week. So beware, lads.

WhiteWashMan

Johnny Versace wrote:

Just so everyone knows...

You won't be working for Eircom, you'll be working for Stelfox.

They are a very dodgy bunch.

First of all, they used to make you work your first month for free, and then they paid you for that month when your contract finished.
Someone pointed out this is illegal so they stopped...

Secondly, they did not pay any holiday pay until about 1 - 2 months ago. Again, it was only until someone threatened legal action that they started paying holiday pay...

Thirdly, they take a fee from your salary as an "administration" charge. Now, part of my current job is creating timesheets and paying the other people who work with me, and let me tell you THIS IS NOT DIFFICULT. The software does everything for me. I just input the days worked, press print and then transfer the money to their account. I would not expect an administration fee for this. Especially if I'm already getting a cut of their wages.

Eircom are a nice company to work for, but be very aware of Stelfox.

JV.
most of what you say here has either been corrected, or is in your contract.
if you dont like 'the current set-up' or the contract, then i would advise not to get a job.

but...
please do not interfer in someone offering positions that are commonly thought of as starter positions. these are invaluable as learning roles and can be used as platforms for careers, if IT is what you want to get into.
or they can be used by people who just want a change.


by the way, when you run a service company, come back to me and tell me about the amount of money you charge for the little you do, and tell me that you want to cut that rate...

Dahakka

And may I add while I'm at it, you're dealing with outside customers, so you can imagine the kind of abuse, threats, and expletives you'll hear about your level of technical skill, Eircom itself, or both. 'nuff said.

Wrestlemania

TBH

All Recruitment agencies are like that and I actually found out that longer the delay and leave the money in there account and make interest as there could be a few hundred thousand, they unofficially get bonuses...

this may not always be the case but they are indeed the majority of them Dodgy and have many illegal practices and also flowt all labour laws...

If you can at all help it stay away and to be in a recruitment agency or set one up you dont have to be to itelligent just dishonest

Italliance, CPL,HRM, Hayes etc are all boggie unless you give them a good kicking on the phone or turn up at the office as I did and make them do it there.

The Brigadier

That is a big pile of poo TBH....

Just so you get an idea of how things really work....With these positions you are working as a contractor, you effectively invoice for the hours you have worked.

You are supplying a consultancy service to Eircom. Eircom then pay after a period of 30 days which is a standard business practice. Stelfox then pass the money on as soon as Eircom have paid.

As regards the processing fee, you DO NOT HAVE TO PAY THIS, you can set up your own Limited Company and aviod this. However if you are contracting you need to work though a Limited Company, there are several Contract Management Companies out there who provide this service, and any I know of charge a lot more than €12.

Everything is spelled out at interview - if you are not happy with anything at all then you do not have to take the job.

Wrestlemania wrote:

TBH

All Recruitment agencies are like that and I actually found out that longer the delay and leave the money in there account and make interest as there could be a few hundred thousand, they unofficially get bonuses...

this may not always be the case but they are indeed the majority of them Dodgy and have many illegal practices and also flowt all labour laws...

If you can at all help it stay away and to be in a recruitment agency or set one up you dont have to be to itelligent just dishonest

Italliance, CPL,HRM, Hayes etc are all boggie unless you give them a good kicking on the phone or turn up at the office as I did and make them do it there.

Wrestlemania

I beg to differ from pass encounters with RCR agencies they will mostly say anything to get you in.

JV is just warning people and fair duce to him as there is a lot of dodgy goings on out there and i myself and several dozen colleagues and friends can't be wrong when that is being said.

This is no bearing on you but the whole rigamoroll and as for Umberalla co.'s they are extremely dishonest again and very good at messing people around

Dahakka

A consultancy service for which Stelfox pays 10 euro an hour. Hmmm. Is it me or have the IT consultant rates taken a nose dive since the last time I checked? Here's the real deal for the job, lads, just in case anybody out there is still harboring false hopes that this is your golden "foot in the door" opportunity: you go in, your put on your headphones and start taking incoming calls from all sorts of people (I'll never forget the one when granny calls from a wheelchair, and to perform the troubleshooting of her internet connection she had to wheel over to the computer and back to the phone. I kid you not. You could actually hear the squeaks of the chair as it rolled forlornly across the wooden floor, yet again, with the muffled gruffs and puffs of the poor woman struggling to understand what a proxy server was on her way to the computer. This actually went on for about 30 minutes. To say that it was a tad surreal would be an understatement). Then there's those unforgettable calls from the irate customers who think Eircom is ripping them off, so f**k this and f**k that, and so on. But the best calls, by far, are from those folks from the darkest corners of the country who struggle to come to terms with the almighty power of a 56k modem. They know nothing about computers, of course, so trying to talk them into checking the modem settings is like trying to teach morse code to a deaf person. So that's pretty much it, your daily routine in Eircom wouldn't be too different to this honest to God account. So suit yourselves. The truth has been spoken.

Johnny Versace

My post was not meant to be, "Don't work for Eircom in Technical Support", I was just stating how dodgy Stelfox are - although they may have "corrected" their previous dodgyness, it's only because they were forced to.

BTW, the EUR 12 that the Stelfox guy says for their admin charge, IS PER WEEK.

For anyone with no technical experience, I would recommend taking the tech support positions just to flesh out your CV, but as for "learning" things, you won't, unless you are totally PC illiterate.

As always, I think using something like http://www.scriptlance.com/ or http://www.elance.com/ for experience is far superior.

PS I come from a very techy background, but am now training as an accountant, hence my knowledge on this stuff.

Howdo

Johnny Versace wrote:

My post was not meant to be, "Don't work for Eircom in Technical Support", I was just stating how dodgy Stelfox are - although they may have "corrected" their previous dodgyness, it's only because they were forced to.

BTW, the EUR 12 that the Stelfox guy says for their admin charge, IS PER WEEK.

For anyone with no technical experience, I would recommend taking the tech support positions just to flesh out your CV, but as for "learning" things, you won't, unless you are totally PC illiterate.

As always, I think using something like http://www.scriptlance.com/ or http://www.elance.com/ for experience is far superior.

PS I come from a very techy background, but am now training as an accountant, hence my knowledge on this stuff.

Stelfox were a bunch of ignorant c u n t s when I worked in Eircom. Never got paid on time. Liam Laffey, in particular, is a right unhelpful f u c k e r. Avoid Stelfox if possible and go through CPL if possible.

Pinkchick03

He he you're funny!

seamus

Howdo wrote:

Stelfox were a bunch of ignorant c u n t s when I worked in Eircom. Never got paid on time. Liam Laffey, in particular, is a right unhelpful f u c k e r. Avoid Stelfox if possible and go through CPL if possible.

Guys,
There are a lot of people on these boards who are either fresh out of college or have been looking for jobs for a long time. Whatever your gripe with stelfox, abusive, useless posts like the above don't help at all, and only serve to discourage other people from posting up their job opportunities, and Stelfox would probably cease posting them up - why would they bother their ass if they're just going to get abuse?

By all means say "I had trouble with Stelfox because they insisted that I do x", or "Just FYI, there's a charge levied by Stelfox for y", but stupid posts like the above don't do anything at all.

Howdo

seamus wrote:

Guys,
There are a lot of people on these boards who are either fresh out of college or have been looking for jobs for a long time. Whatever your gripe with stelfox, abusive, useless posts like the above don't help at all, and only serve to discourage other people from posting up their job opportunities, and Stelfox would probably cease posting them up - why would they bother their ass if they're just going to get abuse?

By all means say "I had trouble with Stelfox because they insisted that I do x", or "Just FYI, there's a charge levied by Stelfox for y", but stupid posts like the above don't do anything at all.

They were ignorant to deal with?
I never ever got paid on time.
Liam Laffey, in particular was unhelpful with any query.

And they are most likely posting here because it's free.

eth0_

A mate of mine was offered this role a couple of months ago, and he was told in no uncertain terms that you could NOT set up your own company, and you HAD to pay the €12 per week 'admin charge' or you would not get paid, end of story.

€12 a month, that's fair, considering the job doesn't pay a brilliant wage, but €12 a week is a bit much. I think maybe the problem with stelfox is that they seem to deal with pharmaceutical and 'bigger' I.T positions that would consequently pay a lot more than this eircom job - I wonder is the admin fee the same for these positions as well as the eircom positions?

Having said that, internet tech support is a very cushy job, and from what i've heard, Eircom will 'buy' you off Stelfox after you're working there a couple of months.

Howdo

Hmmm...I was paying 16 a week

Johnny Versace

eth0_ wrote:

Having said that, internet tech support is a very cushy job, and from what i've heard, Eircom will 'buy' you off Stelfox after you're working there a couple of months.

Not true.

You may be offered an Eircom contract after 12 month... and a significant wage drop. Contractors get paid more.

K!LL!@N

I worked in Eircom for 7 months.
Started with Stelfox and was "bought" by Eircom.
I took a significant dive in pay and still had to work crap hours ie. weekends.

I can't say what's been going on in the months since i've been gone.
It seemed that stelfox were trying to clean up their act a bit.
At least they got rid of that CMR crowd, who were absolutely dreadful.
Originally, contractors were paid weekly and then all of a sudden a new batch of contractors came in and they were all getting paid monthly.
Also stelfox were trying to force people who were already there to get paid monthly too.

Have no illusions about these jobs, while the pay isn't terrible you will find yourself being stressed out by the customers.
You're dealing with customers on a varying scale of irateness.
They rarely have a good word to say, and you rarely get thanks for helping them but that's the nature of the job.

You won't learn much in this job as you're usually dealing with the same problems over and over.
But, if you want to work with friendly people for an ok wage then go for it.
Be prepared to spend that wage in the pub to relieve the stress though.

Like i said earlier, i was offered a permanent contract with Eircom which i took, when i probably shouldn't have bothered as i left a few months later and got paid less.
There are chances to move on within Eircom as most of their better jobs are filled from within company.
But to get one of these jobs you're going to have to slog it out in tech support for well over a year, maybe even longer and even then the competition for these jobs is going to be tough as there are a lot of over qualified people working there.

Anyway, in a way i'm greatful to Stelfox for the job and the money i managed to save at the end of it.
I wouldn't like to see them stop posting here about the jobs as they will definitely help out a lot of people even if they don't make a career out of it.

Killian

The Brigadier

This jobs will never be posted on here again.

jank

Forget about them man just seem of these "prima donna's" just want to rant and rave about everything

I for one appricate what you do

As for those that complain well maybe do it somewhere else
(I tell ya someone on boards cant fart without somebody complaining and making a big speil about it!)

whats that word we use for boards again....oh ya community :rolleyes:

Johnny Versace

The Brigadier wrote:

This jobs will never be posted on here again.

Fair enough.

The reality is Stelfox ARE a dodgy company. As you probably know seeing as you work for Stelfox, you're up in court soon for not paying holiday pay (I know the guy who has brought the case against you.)

If the way you deal with a problem is by running away ("This jobs will never be posted on here again") you'll never solve the problems you have with current and ex-employees.

Nothing i've posted has been false, and I'm sorry it offends you, but you work for a company which offends the majority of it's employees.

WhiteWashMan

Johnny Versace wrote:

Fair enough.

The reality is Stelfox ARE a dodgy company. As you probably know seeing as you work for Stelfox, you're up in court soon for not paying holiday pay (I know the guy who has brought the case against you.)

If the way you deal with a problem is by running away ("This jobs will never be posted on here again") you'll never solve the problems you have with current and ex-employees.

Nothing i've posted has been false, and I'm sorry it offends you, but you work for a company which offends the majority of it's employees.

I asked you to keep your posts as close to the facts as possible.
I asked you not to get motional about it.
I dont apprecaite you tellking the world that your ex employees are cúnts.

you are banned. now get your books and your bags and fúck off.

Brigadier, if your directors are threating to sue, i suggest they consult their lawyers very carefully. Last i heard none of this is actually untrue, just out of date information, or information based on a previous history. i would suggest liable is not an issue here. an over zealous bunch of idiots, maybe...

from now on i will not allow you to post up any positions until i am assured that your 'directors', are not going to threaten me with legal action because they dont like opinionsits a shame, you performed a good service, and got many people jobs, which is all well and good. but i will not be threatened with legal action.
i will not remove anything written here, unless you can prove to me it is untruthful.

for the rest of you, when i write that people are allowed to post up jobs, then i fúcking mean it. any príck here does this again, and i will rip them a new arséhole.