Ryanair and Small Claims court

drane2

Possibly wrong forum..

Has anyone here ever taken Ryanair to the small claims court? What were the circumstances and what happened? I heard Ryanair usually don't contest in the small claims court?

Thanks!

John R

Why don't you tell us why you want to take them to the small claims court?

drane2

Flight was cancelled. Alternative flight offered was four days later. Had to get hotel room for night + pay 200 euro to get flight home the next day. I know I really shouldn't be entitled to anything but I figure, why not?

Victor

The rules have changed recently, much more in the consumers favour. The airlines try to say "you must claim within 7 days..." so check things out ASAP.

Take a look at these

http://www.oasis.gov.ie/transport/air_transport/air_passenger_rights_in_the_EU.html

http://www.ecic.ie/consumer/holidays_travel/ht_2.htm

John R

drane2 wrote:

Flight was cancelled. Alternative flight offered was four days later. Had to get hotel room for night + pay 200 euro to get flight home the next day. I know I really shouldn't be entitled to anything but I figure, why not?

I know you really should be entitled, just because they are scum, i mean ryan air doesn't mean they have no responsibility to provide the service they are paid for.
Go for it, you have nothing to lose (except the €9 fee). If they don't respond you get the judgement in your favour.

Ponster

As Victor said the rules have changed recently. These include the fact that Ryanair have to pay yor hotel charges for cancelled flights.

jonny68

I wish you luck drane 2, i fly with Ryanair on an almost weekely basis,i have no choice really as they are about the only airline that has regular flights to Gatwick which is the airport i need to go to,at times passengers are herded onto the aircraft like cattle,overcharging for drinks and snacks,etc no to mention their flights unless you book way in advance and travel midweek,they wouldnt even bring in an air miles scheme for its regular customers like myself so we might just get a free flight once in a while,miserable shower of **** i give them enough money,on the unfortunate occasions where i have missed my flight to either Gatwick or back to Dublin the bastards charge an absolute fortune,im talking anything up to £250 STG to get the next flight,so forgive me for detesting "Europes Low Fares Airline" (low fares my arse)Ryanar dont really give a flying **** about their customers,on the 1 or 2 occasions ive complained to their customer service they always refer me to some obscure rule in their terms and conditions,unfortunately ive no choice to continue using them to Gatwick,i could fly to other London airports but this adds time and hassle onto my journey (Brighton) so dont believe the "hype" about Ryanair.... :mad:

RuggieBear

jonny68 wrote:

I wish you luck drane 2, i fly with Ryanair on an almost weekely basis,i have no choice really as they are about the only airline that has regular flights to Gatwick which is the airport i need to go to,at times passengers are herded onto the aircraft like cattle,overcharging for drinks and snacks,etc no to mention their flights unless you book way in advance and travel midweek,they wouldnt even bring in an air miles scheme for its regular customers like myself so we might just get a free flight once in a while,miserable shower of **** i give them enough money,on the unfortunate occasions where i have missed my flight to either Gatwick or back to Dublin the bastards charge an absolute fortune,im talking anything up to £250 STG to get the next flight,so forgive me for detesting "Europes Low Fares Airline" (low fares my arse)Ryanar dont really give a flying **** about their customers,on the 1 or 2 occasions ive complained to their customer service they always refer me to some obscure rule in their terms and conditions,unfortunately ive no choice to continue using them to Gatwick,i could fly to other London airports but this adds time and hassle onto my journey (Brighton) so dont believe the "hype" about Ryanair.... :mad:

If you get there credit card and book using it you can get a free flight with every 10 flights....still have to pay the socalled extras but it might help you if you fly with them alot. Think you have to keep all the confirmation numbers...

p

jonny68

You see thats just another way they`ll "reel you in" with these offers,i already have 2 credit cards which is financially painful in itself and i certainly dont want another esp from Ryanair,at least with airlines like Aer Lingus you get air miles,although Aer Lingus are going down the same route as Ryanair so that`ll prob be dione away with as well,personally i think its shameful Ryanair dont give their regular customers something back,hang your head in shame O Leary you miserable bastard... :mad:

RuggieBear

jonny68 wrote:

You see thats just another way they`ll "reel you in" with these offers

So very true.....but jus thought it might help As much as i hate lining O'leary's pockets with money Ryanair are the only airline to fly dublin to Liverpool and hence keep my relationship alive with the girlie. Since i'm over there every 3-4weeks, i find the credit card potentially very useful and the customer service from MBNA really puts Ryanair's to shame....
p

jonny68

Im the same as you m8,i travel regulary to see my missus who lives in Brighton (she`s Irish living there) and Ryanair are killing me with their fares (most of the time),maybe we can start a campaign against them,Ryanair Regulars have had enough....lol..

pekelly wrote:

So very true.....but jus thought it might help As much as i hate lining O'leary's pockets with money Ryanair are the only airline to fly dublin to Liverpool and hence keep my relationship alive with the girlie. Since i'm over there every 3-4weeks, i find the credit card potentially very useful and the customer service from MBNA really puts Ryanair's to shame....
p

BuffyBot

at least with airlines like Aer Lingus you get air miles

Not for long. Aer Lingus are abandoning the TAB program and only keeping Gold Circle which you dont get unless you are a big time frequent flyer..

overcharging for drinks and snacks

Buy them airside. Problem solved. Although how much anyone needs snacks and drinks on a flight between London to Dublin, I don't know

they wouldnt even bring in an air miles scheme for its regular customers like myself so we might just get a free flight once in a while

Which costs money, which is passed on to you in the price of your ticket.

Ryanair - you get what you pay for, which isn't much. Life's like that

jonny68

Yes i am aware that Aer Lingus are abandoning their TAB program,and there will be a lot of unhappy cuustomers when they do..as regards snacks,etc on Ryanair flights, well i do believe your not supposed to bring your own food onto flights not to say people dont but by law you dont,i dont mind paying for a bottle of lucozade or that but i wont pay drastically over the odds,i can guarantee you if Ryanair were to do a survey amongst its regular customers (probably never) i can guarantee you most would mention about an air miles scheme,even if it does cost money surely customer service should be priority here,other airlines like Air France`s customer service from what ive encountered has been of high standard,EVERY airline budget or otherwise should ensure that its standard of customer service be of a high standard,..wishful thinking....

BuffyBot wrote:

Not for long. Aer Lingus are abandoning the TAB program and only keeping Gold Circle which you dont get unless you are a big time frequent flyer..



Buy them airside. Problem solved. Although how much anyone needs snacks and drinks on a flight between London to Dublin, I don't know



Which costs money, which is passed on to you in the price of your ticket.

Ryanair - you get what you pay for, which isn't much. Life's like that

therecklessone

jonny68 wrote:

as regards snacks,etc on Ryanair flights, well i do believe your not supposed to bring your own food onto flights not to say people dont but by law you dont

Not true. You may find yourself having to ditch the cup of hot coffee or the pint glass, but there's nothing to stop you having a bottle of water/coke and a bar of chocolate in your bag.

jonny68 wrote:

i can guarantee you if Ryanair were to do a survey amongst its regular customers (probably never) i can guarantee you most would mention about an air miles scheme,even if it does cost money

And once MOL pointed out the cost of that by applying an air miles charge on your ticket they'd be whinging and moaning to have it scrapped. Face it, *most* Ryanair passengers don't fly the airline often enough to see the benefits of a frequent flier programme, and wouldn't want to bear the cost of free flights for some.

MOL scrapped the air miles scheme at Ryanair because it cost them a fortune.

jonny68

How do you know most Ryanair passengers dont fly the airline often enough to see the benefits of a frequent flier programme?are you an employee with access to information that can tell you otherwise?I for one do fly regulary and a friend of mine who works in the UK does as well,only thing is his job pays for his flights home so a frequent flier scheme is of little importance to him when he`s getting his flights for free anyway,im sure there are thousands of regular Ryanair fliers like myself who would would very much appreciate to be given something back in return for all this money thousands of €€€ that is spent on flights with them,it makes perfect sense,its just pure greed on their behalf, its not gonna happen though so i guess ive gotta live with it...

therecklessone wrote:

And once MOL pointed out the cost of that by applying an air miles charge on your ticket they'd be whinging and moaning to have it scrapped. Face it, *most* Ryanair passengers don't fly the airline often enough to see the benefits of a frequent flier programme, and wouldn't want to bear the cost of free flights for some.

MOL scrapped the air miles scheme at Ryanair because it cost them a fortune.

GerardKeating

pekelly wrote:

Ryanair are the only airline to fly dublin to Liverpool and hence keep my relationship alive with the girlie. Since i'm over there every 3-4weeks, i find the credit card potentially very useful and the customer service from MBNA really puts Ryanair's to shame....
p

Not for much longer, Aer Lingus start in October

Bri

I don't wanna encourage this post to go off-topic but I'm with the few posters that disagree with the anti-Ryanair comments. I don't believe their hype really tries to gloss over their very 'rough' edges. Almost everyone who's ever travelled with them knows whats involved in choosing to travel their style - cramped, barns called departure lounges,coach travel,etc. I myself have indeed and, yes, it's turned me off them, but I like having the option of a lower-fares airline where you pay for nothing but the seat. Personnally, I find it a pity Aer Lingus might end up being head to head - it's nice to have direct flights to major city airports with more luxury if your willing to pay or in a hurry. Ryanair should sell unnecessary food (and especially alcohol if they're still gonna keep selling the cursed stuff near planes) at rip-off prices to make profit.

I know it sucks for you (I've travelled for the missus too) but in the broader scheme of things it's just tough - same as the Luas doesn't help me commute at all so I'm still on Dublin Bus.

therecklessone

jonny68 wrote:

How do you know most Ryanair passengers dont fly the airline often enough to see the benefits of a frequent flier programme?are you an employee with access to information that can tell you otherwise?

No, I guess I'll just have to base it on anecdotal evidence. I'll fly with the airline twice this year, and both are/were short journeys. I can't think of anyone that I know who would be a regular Ryanair customer, but then I'm in Dublin, so I have got a few choices. Plenty I know use Ryanair on an opportune basis (based on cost or availability), but none would be regulars.

jonny68 wrote:

I for one do fly regulary and a friend of mine who works in the UK does as well,only thing is his job pays for his flights home so a frequent flier scheme is of little importance to him when he`s getting his flights for free anyway,im sure there are thousands of regular Ryanair fliers like myself who would would very much appreciate to be given something back in return for all this money thousands of €€€ that is spent on flights with them

I'm delighted for you. But your desire for free flights would be at the expense of other customers (we'd all be charged to cover the costs), so its a non-starter. Would you absorb the cost of me getting a cup of tea off the airline? No, and rightly so. You get what you pay for with Ryanair.

Like I said, when MOL took over Ryanair he scrapped their frequent flier scheme. Why? Because Ryanair were regularly loosing money on plane loads of non-paying customers out of Knock to London, on a route that was not served by another airline. Frequent flier schemes are supposed to attract custom from competitors, not punish the airline for being the only service on that route. So Ryaniar stopped flying people for free, knowing they would still get their custom on the route. Pretty smart move if you ask me.

BuffyBot

as regards snacks,etc on Ryanair flights, well i do believe your not supposed to bring your own food onto flights not to say people dont but by law you dont

There is no law or regulation that I'm aware of which stops you bringing your own soft drinks/snacks onto a plane.

por

jonny68 wrote:

unfortunately ive no choice to continue using them to Gatwick,i could fly to other London airports but this adds time and hassle onto my journey (Brighton) so dont believe the "hype" about Ryanair.... :mad:

It seems that the hassle you have in your journey is because of using Ryanir, why don't you give the other London airports a go.

John R

por wrote:

It seems that the hassle you have in your journey is because of using Ryanir, why don't you give the other London airports a go.

Gatwick is halfway between London and Brighton with a frequent direct train, all the other London airports would mean going through the centre of London with multiple train/tube connections.

Lenny

You defently aren't alloud to comsume your own alchol on a plane, as when you buy it there is a limit of 3/4 small cans you're allowed on the flight