Duplicate Email Problem

CMcCar78

Hi All,

I am trying to find a solution to an odd problem that a client is having with thier email. Whenever an email is sent to userA@domain.com and the email is cc'ed to userB@domain.com for example then userA is getting the email twice!!

I have more details on this which I can post but ideally if someone can point
me in the direction of some email experts that would be great for now.

Thanks in advance,

Cormac

Akula

You'll have to give us a bit more detail if you want us to help. What kindof a mail server are you running?

It sounds like userb is just a redirect to usera, or it could be that usera is the catchall and userb isn't set up correctly. But really we need a lot more info.

Beyond that, as for who else to talk to? There is a pretty clued in community here, but the best people to provide support in most instances is your solution provider (or host).

ressem

You asked about this on the 11'th, in an earlier thread.
I replied with a few qns about your setup, which you havn't replied to.


If a thread hasn't got attention, all you have to do is reply to yourself within that thread to bump it to the front page again, don't start duplicate threads.

CMcCar78

Hi Guys,

First up my apologies about the post a few weeks back I just signed up to the site and whatever way I skipped around a few pages I thought that it did not get published so sorry again about that.

Back to my problem.

The full story is that going back a year or more we had a client who hosts with us. They had about 5 pop accounts and one with a load of aliases.

They then went off and imporved their office network and got another company to install MDaemon mail server. From what I know the company installing this were not happy about all the different POP3 accounts which
the client wanted to hang on to .

So the 2 top guys held onto thier individaul pop3 accounts and everyone else
was put on one pop account which was accesssed by Mdaemon and broken up there. At the start they set up popuser1 on Mdaemon so when the duplicates first started I assumed it was becuase Mdaemon was checking the few different pop accounts and was casing the problem. I checked this out serveral months ago and posted on MDaemon forums and got no reply.

So recently a new staff memeber in the client office went at it again and removed popuser1 from the MDaemon server and now they just check their
pop account directly from Outlook and ignore the internal MDaemon set up or
so they tell me!!!

And the duplicate problem is still happening!!!

As I said it happens when popuser1@domain.ie is sent an email which has
another staff member cc'ed.

I have copies of an example of a duplicate email which I could send directly to anyone if they want a closer look. I checked the headers and they look identical. You will understand why I would rather not post them here.

So any ideas???

Thanks in advance

Cormac

Paladin

Maybe you have a catchall and an alias email name going to the same place?

Paladin

Im not totally certain btw, but I think that facility lies with the nameservers for the domain name to which the emails are being sent. Im assuming that is their own domain and not some address like eircom.net

For example I have a domain set up so that if an email is sent to admin@domainname.com then an email is sent to me, as that is my alias.
However I have another person as the catchall email address so they get that email also.
In fact they will get a copy of an email sent to any email address ending with @domainname.com

This might be useless to you dunno, thought Id mention it...

CMcCar78

Hi Paladin,

Yes I can control the catch all on our email control panel so I will check that out, thanks.

Cormac