50% extra credit for O2 speakeasy Monday 16 August

dcGT

Topup using your credit/laser card and get 50% extra credit.
e.g. €45 for topping up by €30 .. not too shabby....

http://web.o2.ie/personal/promotions/online_top_up.jsp

DC.

vibe666

damn, beat me to it.

you have to top-up online though, by registering your credit/laser card with them.

yet another way for big brother to keep tabs. :rolleyes:

M@lice

So i take it no credit/laser card then no dice.

dcGT

Yep, you gotta have a credit card unfortunately. Also, I've just found out that it has to be an AIB credit card :mad:

DC.

ct5amr2ig1nfhp

dcGT,
Where does it say it has to be an AIB credit card? You can use a laser card aswell I'm sure. I'm not with AIB and I've always been able to avail of offers like this one. (I think last time it was 25% extra free)

ambrose :cool:

dcGT

kingambrose wrote:

dcGT,
Where does it say it has to be an AIB credit card? You can use a laser card aswell I'm sure. I'm not with AIB and I've always been able to avail of offers like this one. (I think last time it was 25% extra free)

ambrose :cool:

Hmm a friend of mine tried it with an EBS credit card and said they couldn't do it???? Maybe they did something wrong????? So you can use any credit card?

Cheers,

DC.

ct5amr2ig1nfhp

Hmm, well I suppose best thing to do would be to ring O2.

ambrose :cool:

Iri$hKeLt

This 50% free credit is only availible on Monday August 16th?

I think I will pay for 100euro get 200euro!

Thanks for the post up, Monday cant come soon enough

fizzy

any laser card will do afaik - my permanent tsb one worked anyway...

i hope you get sorted irishkelt but i've a feeling that they will be limiting the amount of credit to 30 euro i.e. 15 free.
if you topup using your laser on your mobile, 30 is always the max u can get ...

no free credit for me - i've just switched to vodafone - d'oh!

Iri$hKeLt

Well i think 190euro is max u can top up with ur mastercard

I could be wrong tho but i think i seen it on the website somewhere...

dcGT

Iri$hKeLt wrote:

This 50% free credit is only availible on Monday August 16th?

I think I will pay for 100euro get 200euro!

Yeah you have to top up on August 16th to get the extra 50%. If you top up by €100 you'll get €150 won't you, not €200?

DC.

snubbleste

o2.ie have a sim-card for 9.99 including €10 call credit plus €20 when you register online.
Also available in Zhivagos,Galway.

Iri$hKeLt

dcGT wrote:

Yeah you have to top up on August 16th to get the extra 50%. If you top up by €100 you'll get €150 won't you, not €200?

DC.

True

byrnenj

If you top up your mobile on the o2 site today (monday 16th August) you get 50% extra free!

Not bad at all.....though I have a bill phone so it's useless to me!

Mercury_Tilt

This post has been deleted.

ct5amr2ig1nfhp

Today from O2 website...

"...Please note: The O2.ie site is undergoing essential maintenance...."

How convenient

ambrose

bambam

yeah, I tried at 9:30 and kept getting "topup not applied, a technical error has occurred", I rang them up and was told I'd be rang back. Now as Kingambrose points out they've had to pull the whole site.

I reckon someone in o2 s/w engineering is going to get a right bollocking for this fcuk up.

dcGT

Still, on the site it says...
"Customers who have availed of our 50% Free Topup promotion, will have their extra credit applied within 24 hours"

DC.

Praetorian

The o2 site has been a joke for the last 2 weeks, and now they are struggling with the extra load. Just spoke to them a few minutes ago, and they are saying that it should be up and running at 12.10. If they don't fix it soon they should extend the offer!

ct5amr2ig1nfhp

Don't know if anyone has been able to Top Up yet. I haven't. Keep getting "...Technical error..."

I just checked my credit by *100# and it says you can get 50% Free on Mon 16th /Tue 17th. Maybe they have extended the offer?

ambrose :cool:

Yes they've extended the offer untill midnight tomorrow night ,I've just been told.
Their system has crashed but might be back in an hour or two, they tell me.
I'm waiting for a call back.

Praetorian

It's still not working. o_0

dcGT

Well if O2 carry out these special offers 'for 1 day only' in order to stress/load test the system, they're certainly learning a lot!

DC.

Praetorian

Their system was completely unreliable before this "test". This proves how incomptent they are, and how poorly they prepared for today.

Mercury_Tilt

This post has been deleted.

conZ

****ing load of bollocks.


Speak easy Customers
Support Hours 8:00 am - 9:00 pm daily (automated system offers 24 hour service)
Phone 1747 (14c per call)
Phone from Landline 1850 601747 (landline operator charges apply)
Fax 1850 608686


I'm just off the phone, after 17 ****ing minutes, and I didn't get through to any ****ing operator. I was trying to register my Laser card - tried it at about 3pm today, and it wouldn't let me through on 1850601747 (was written on the register page on o2.ie) which sent me onto the "Speakeasy" helpline after entering my number (why the **** would they put the Billpay number on the top-up register page).

Rang the "Speakeasy" helpline - 1850601741 - which asked me to enter my access code. Couldn't get it, tried all my codes. Load of bollocks. Came home from work, rang 1850601741 which wasn't available (eircom error msg).

Rang 1850 601747 again, got in perfect with my number and date of birth, weaved my way through the "Press 1 for..." and waited..., for 17 minutes. I waited that long just to prove that there weren't any operators on.
Bastards.

I remember my friend ringing o2 a while back, and saying "yea, ill ring you back with whatever details after 6 or so" and the operator said "nah, dont bother".

Anyone been onto an operator since 6pm?

eclectichoney

the sites working now but i get a technical error message when i click the top up button and fill in my details.

Cabaal

Sites been f*cked all day tbh
Still getting the technical error message

btw when it comes to reging your CC or lasercard, it takes 24hrs for the whole thing to be on there system before you can make use of it....

[EDIT]
Finally got my credit!
€30 + €15 FREE

[DOUBLE EDIT]

Just saw this - http://web.o2.ie/personal/my_o2/credit_me.jsp
Looks handy tbh
not a bad idea really

ct5amr2ig1nfhp

Aye seems to be working now. €45 for €30. Not too shabby.

Wonder can I do this again tomorrow?

ambrose :cool:

eclectichoney

i got 50 squids worth today.....yay! finally...

Iri$hKeLt

Paid for 80euro got 120euro not bad

Ardent

How are you guys getting through? Getting "Technical Error"...

Cabaal

Just keep retrying
It took 5 tries for me to get it
But worked in the end :-)

Also just so you know its not a browser issue, same issue in IE and Mozilla

Kramer

Have tried at least 20 times in the last 40 minutes - technical error :mad:

Had no problems yesterday topping up the missus' card though.

Ah well, will try again...............21, 22, 23

tapest

Hi guys. Make sure to check your bal before top up. I managed eventually to top up 3 phones. ( max 2 on cr. card and 3rd on laser). Problem is that O2 's records are all over the place ion 2 of the 3 top ups.Rang cr card company to see what was actually debited and it bears very little resemblance to o2's on line a/c info. According to Customer care I will have to wait till I get bank statement and sent them a copy to Limerick before they can adjust records and credit. Still worth it but keep before and after records.
regards
t

Cabaal

I managed another €10 topic today €15 with the 50% free
so thats €60 in total €20 of which is free

spongebob

conZ wrote:

****ing load of bollocks.

I'm just off the phone, after 17 ****ing minutes, and I didn't get through to any ****ing operator.

Everyone I know who TRIED to register their CC or Laser card yesterday had exactly the same problem as you Conz.

O2 were totally unprepared, both technically and logistically, toi deal with the special offer. Their customer service is limited at the best of times in my opinion.

They should extend this special offer until the end of the month for all the people who missed out on it due to their own incompetence and lack of foresight .

Having said that the o2 website is a lot better than it used to be a year ago .

M

damien

Go to the Advertising Standards website www.asai.ie and make a complaint.

ct5amr2ig1nfhp

I eventually managed to top up.

But I have to say the O2 website is terrible. Not as bad as it was but I'd say I can't log in 25% of the time (and probably more). Like this morning... again.

ambrose :cool:

spongebob

The problem was the useless customer service at the end of the phone line , nobody I know tried the website as they were unable to register the credit card . It coulda been perfect but they will never know.

M

Poplar

Hi

Has anyone been having serious issues with this apparent 50% free credit offer for speakeasy o2 customers?

You had to register your credit/laser card to avail of it, it opened on the 16th put was accessible that day because of (and i did get a variety of excuses when i called there Customer Care (possibly should be called the Customer "I don't care website")) the volume of traffic on the site. The site was then taken down and when it came back up the offer was extended until Tues midnight.

However all attempts to avail of this online top-up were futile as i repeatedly got an error message saying to try again.

After numerous, frustrating phone calls to o2 i finally lost my temper as while sitting on hold waiting for assistance i looked at my o2 account only to find that all those apparently "failed" attempts had in fact gone through as transactions (€790.00 in total). My credit card company have not yet processed these transactions and cannot prevent them from going through as transaction cancellation must come from the merchant (o2).

o2 are looking into this now ....

Could a company f**k up more?
Could their web designers and customer care team be anymore incompetent?

Very annoyed - please tell me that i'm not alone with this issue!!!

dcGT

Poplar wrote:

After numerous, frustrating phone calls to o2 i finally lost my temper as while sitting on hold waiting for assistance i looked at my o2 account only to find that all those apparently "failed" attempts had in fact gone through as transactions (€790.00 in total).

Christ! That's the worst complaint yet! I hope you get it sorted.

DC.

spongebob

I think the bosses email address is

danuta.gray@o2.com and not .ie

Do tell her about her fabulous customer service team

M