Application Support Position Available

ToxicPaddy

Hey Guys,

A position is available in the company I work for. Its a small company of
approx 50 people. Based just off Merrion Sq in Dublin.

If you are interested, please let me know and Ill forward you on the details,

The remuneration package will only be discussed upon application for the
position, so please dont ask me as I dont know and they wont tell me

Details are as follows:

Job Responsibilities Specific Tasks ::

- Call logging and escalation.
- Problem analysis, technical troubleshooting, development of
fixes/workarounds, bug tracking, and assistance in the delivery of new
product releases to Deecal Clients.
- Resolution and monitoring of calls.
- Build Demo Databases for Clients.

Qualifications/Skills Required ::

- Experience of working in a helpdesk environment supporting web products.
- Two/three years experience in a product support environment.
- Experience of Tele Web Services (email response centers, customer support, helpdesk).
- Working knowledge of computers, Excel, DOS, Windows etc.
- Good communication skills, both verbal and written.
- Flexibility and enthusiasm with an ability to work as part of a team.
- Ability to solve problems and create solutions.
- Excellent Customer Service skills.
- Self motivated and able to work on own initiative.
- Previous experience of working with Gemini Helpdesk advantageous.
- Accountancy experience an advantage.
- Experience of working with Management Information System software.
- Use of Modern Communications eg. NetOp, Net Meeting etc.


Any questions, drop me a pm.



Thanks,

Tox

pebble

ToxicPaddy wrote:

The enumeration package

Remuneration.

Sorry.

Pet hate

ToxicPaddy

Doh!!!!

Was talking to someone while typing it out..

And its actually renumeration.. and not remuneration

cheers anyway.. lol

Tox

pebble wrote:

Remuneration.

Sorry.

Pet hate

pebble

ToxicPaddy wrote:

Doh!!!!


And its actually renumeration.. and not remuneration

cheers anyway.. lol

Tox

You are very welcome.

By the way, check out this page here.

cheers anyway.. lol

Peb

ToxicPaddy

pebble wrote:

You are very welcome.

By the way, check out this page here.

cheers anyway.. lol

Peb

hmmmm... ya learn something new everyday...

Tox