I've been screwed by Eircom

The_Conductor

Ok- it was stupid having a direct debit to pay my phone bill, and it was even more stupid to eventually sign up for Eircom Broadband immediately before a postal strike- but how was I to know?

Prior to signing up to Eircom, I was on the Eircom 29.99 flatrate service. I ceased to be on this service when I signed up (with the flatrate people) to the broadband serice on 09-03-04. However for the last month of service I was charged for each and every of my internet calls on a per minute basis, as opposed to on a flatrate basis- worked out at about 130 Euro.

On top of that I was charged for the broadband installation (225 + vat) inspite of opting to take the self install package. Eircom claim that this should have been rebated, but have not explained why it wasn't or whether they intend to give me my money back or not.

In total my March phone bill came to Euro 468.98- my regular phone bill being in the region of Euro 55 or 60 (inclusive of internet charges).

I am on the low use tariff, for lower line rental (as I don't use my phone line for phone calls at all, only for internet access).

I have been overcharged by Eircom by over Euro 400, and despite 3 weeks of negotiation am no closer to being refunded a penny of MY money. I keep having the line trotted to me, about Eircom being 3 seperate companies, and having to discuss documentation with all three of them. E.g. apparently the flatrate people are unable to look up my account details, I have to liasse with 1901 and fax the required documents into the flatrate people.

This is totally ridiculous- is there anything I can do?

Shane

zoro

ring them on monday, DEMAND to speak to a manager, and give him 24 hours to get everything in order before you liase with both legal aid and comreg?

PowerHouseDan

i had kinda the same suitu with utv for my class 3 months of the flat rate 180hours day and nite service i got charged for normal per minute usage,as i had to format my computer so rang up costumer support,and asked for the number for the flat rate service she gave ma an 1890 number was using tha away till i got a bill of about 500euro for the 3 months rang up told them that they gave me the wrong number so they checked my home telephone number and didnt have any records of me calling but i used my mobile to call, cos there isnet a fone near my computers but they refused to ring up 02 showing that i called them,then they started gettin smart with me "it is only now you relised that the number wasnt rite like it wasnt half obvious"i got no satisfaction,and i ordered braodband after i got the rite number and they said that my flatrate contract wud stop working the day i get my broadband but the day i ordered broadband (takes 12days to come)i was being charged for the 2 weeks per min charged,fair enough they have all this in there contracts that is not there fault etc etc but should make an acception the the cost support are idiots

zoro

greetings power house dan ... might i introduce you to two of my very good friends?

here is comma: ","
and here is period, or full stop "."

WizZard

Wow, I feel dizzy. My head hurts...

zoro is right powerhousedan. If we are supposed to take the time to read your post - the least you could do is take time to write it properly.

The_Conductor

Ok- I was talking to several people- including the "manager in charge of assigning customer credits- a Ms. Ethel Carruthers"
In short I have been talking to over 20 different people, who claim to work in 3 seperate free standing companies.

Apart from Ms. Carruthers, not a single person gave me their surname.

How exactly do I go down the legal route, without incurring yet more expenses.

Ps- I tried to install Broadband for months- Eircom claimed the problem was at my end before admitting they had sent the engineer to the wrong exchange- that my own exchange wasn't even enabled. This was inspite of my passing "the line test" whatever that was. I have itemised billing of another 160 Euro to their tech support line for that one.

In short I am severly pissed off, and feel thoroughly fed up. The only reason they have my money is because of the postal strike they withdrew it from my account without my permission.

Shane

The_Conductor

I should also state that I have been promised callbacks from more supervisors than I can remember- once again on first name basis, no surnames. They never called back. E-mails to their customer.services box are not responded to- its the e-mail address that they said to use.

I have no faith that Eircom have any intention whatsoever of attempting to rectify my problem.

zoro

I've heard of similar problems being sorted out by a sternly worded email to the line manager if it's cc'd to comreg.

better off not quoting that though, cause i'm not 100% sure

The_Conductor

By Comreg- do you mean Etaine Doyle directly- or what would be the best bet?
Also- what e-mail address do you have for comreg?
The Comreg website only has form submit fields in their e-mail contact section.

The Brigadier

You are most likely going to have to pay it.

Eircom are bigger than you and Comreg are inept.

Complain to Comreg, comreg ask Eircom for their side.

Comreg get spun some waffle, come back to you and say they have spoken to Eircom who have reasons for everything and that is that.

Get rid of your landline and dls. Use your mobile and get either a Cable service if you are in the part of Lucan NTL serve or wireless.

At least you have the satisfaction of never paying another cent to those gits.

zoro

sorry i dont know more than "comreg"

try "someone.important@comreg.ie" maybe?

ah no seriously, someone will reply in the morning with a proper addy for you to try ... best of luck, and make sure you update us here so we know what's happening!

The_Conductor

James- unfortunately as I had a direct debit mandate set up, they withdrew the money from my account regardless, and as the postal strike was on, I didn't know anything about it, until I got a call from the bank manager looking for an explanation for my overdraft. The gits weren't even willing to tell me over the phone what they had charged me- until one person on 1901 took pity on me and agreed to e-mail me my bill. So the money is paid, its not a question of getting away without paying it, its a question of how to reclaim MY money. According to Eircom's credit management department (aka theft central) they have a policy of not refunding money to customers- where they agree a mistake has been made, the best they will do is make a credit on your bill. A 500 or 600 Euro credit should last me about 10 months- but why should I pay my phone bill 10 months in advance, and at 10.2% interest on an unauthorised overdraft (subsequently I have come to an agreement with the bank).

It really is a case of one little person being screwed around by a monopoly who know that no-one is going to say boo! to them.

spongebob

Write your email now.

Mail info@comreg.ie and cc it to phil.nolan@eircom.ie

Tell them you want it resolved within 24 hours, as you intended to ask , because this has gone on for far too long already .

You escalated ages ago
Nobody in Eircom informed you of any formal dispute resolution system
Dispute resolution does not appear to work because the arse is blaming the elbow in Eircom .
Eircom have grossly abused the credit they gave you, what protection does the consumer have from predatory abuse of direct debit by Eircom

M

The_Conductor

Muck- thanks a mill.

Am going to compose an e-mail this afternoon.

Thanks for the help,

Shane

dub45

It might also be worth a call to the director of consumer affairs to ask what is the position regarding refund of money overdeducted through direct debits I think that the Central Bank also have a new consumer unit which maybe also be able to offer you some advice. You should also ask your own bank if there is a code of conduct regarding the use of direct debits and the matter of overdeducting. Surely Eircom cannot invent their own policy on these matters. You should also cancel your direct debit if Eircom are going to abuse it in this way.

Our man in Havana

Take them to court...Total cost a tenner. Lots of fun gauranteed!

spongebob

Originally posted by dub45
It might also be worth a call to the director of consumer affairs to ask what is the position regarding refund of money overdeducted through direct debits I think that the Central Bank also have a new consumer unit which maybe also be able to offer you some advice. You should also ask your own bank if there is a code of conduct regarding the use of direct debits and the matter of overdeducting. Surely Eircom cannot invent their own policy on these matters. You should also cancel your direct debit if Eircom are going to abuse it in this way.

The ODCA are legally exempt (1995 Act ISTR) from post paid per minute billed telcomunications products . Generic abuse of DD may be worth pursuing though.

The Central Bank angle is intruiging though, have a rattle as Eircom have committed fraud thru the Banking system....in effect.

Small Claims Court for €10 , do it.

Ring the Garda Fraud Squad about it as well. Phoenix Park number.

M

Ripwave

There's a thread about this on the Ireland Offline Forum:

http://www.boards.ie/vbulletin/showthread.php?s=&threadid=154003

The_Conductor

I ordered DSL through the Eircom Net department, and informed them of my cancellation date when ordering broadband.
I ordered through them on 4th of February, my cancellation date was 9th of March 2004.
All calls made between the 11th of February and the 9th of March were billed on a per second basis.

Shane

Ripwave

Originally posted by smccarrick
I ordered DSL through the Eircom Net department, and informed them of my cancellation date when ordering broadband.
I ordered through them on 4th of February, my cancellation date was 9th of March 2004.
All calls made between the 11th of February and the 9th of March were billed on a per second basis.

The anytime Terms and Conditions are pretty explicit - per-second billing will apply from the beginning of the billing period in which you cancel. In other words, the end-date for any Anytime contract is the end of your normal billing cycle, not any other date. It's clearly unethical for any eircom employee not to inform you of that fact, but then, unethical behaviour by people associated with eircom isn't exactly earth-shattering news. Whatever about ethics, it's not at all clear that eircom acted illegally in this case, if your normal telephone billing period was 11th February to 11th April (or 11th March, if you're on monthly bills). (eircom appear to be a law unto themselves).

Nick_oliveri

Sick, really really sick. I hope you get refunded man, all i can say is do your worst to them.

The Clown Man

I had a situation like this a few years back where i was owed a good £300 (punt) and after a good 2 months I had still had no luck. I think I had finally lost it when I got through to a woman who hung up on me after shouting down the phone that it was now the law that I could not use a moblie phone while driving. (I was walking down a busy street at the time.)

So in a blind fury I hopped in the car and marched myself down to the eircom building on Stephens Green (I'm from Dundalk) and refused to leave until I got talking to someone who was involved in the overseeing of the Customer Services Department. After about 2 hours of sitting in the lobby I finally got talking to the Cust Ops manager. I gave a hell of a spiel about how shiite they were and that I was not leaving until I 1) got my money back 2) got my phone line fixed (hadn't worked right in 2 years) and 3) got a written appology from every person i was talking to in Cust Ops over the last 3 months. ( )

I got the money, got my line fixed the next day, but never saw one apology! (well in fairness that was just a raging demand!)

So I'd hate to condone that sort of behaviour but hey! worked for me!

Civilian_Target

Interestingly, they tried to charge our family for the same phonebill twice. We phoned them (we don't pay by DD so they couldn't just "take" the money) and they inisted they were right. We paid for what was owed for the next 2 bills, and the extra kept getting carried forward. Every time we got a final notice, we rang them to ask why they hadn't debited the amount.

In the end, they disconnected us, so we faxed them a copy of the bank statement that contained the payment, the cheque stub, the bill it was due on and demanded that they reconnect us. They did, but charged us a €40 reconnection fee, which we have never reclaimed. Bastards.

The_Conductor

I was never informed of ANY terms or conditions for connecting the flatrate package.
I clearly asked that there were no contractual obligations when I connected to the package- and asked that I could disconnect at any time I choose without reprecussions- as I was even at that stage fully thinking of upgrading to broadband as soon as it became available. (This was September of last year- my exchange had not been enabled at that point).
I was assured I had "no contractual obligations to Eircom".
I made them fully aware of my intention to upgrade to broadband over the coming months right from the outset.
I also made them aware the reason I was moving my internet back to them, was because Esat BT had not sent me any bills whatsoever in over a year, but were continuing to deduct money from my account (which fair enough was for a service I was using- but I would like a bill).

I am calling Eircom again this morning, did send an e-mail along the lines suggested yesterday.

Thanks for the help,

Shane

kin9pin

When was the direct debit originally taken? Even though the direct debit is a variable mandate, Eircom are bound by the originators agreement they signed. This means that they must give you 14 days notice of a substantial change in your debit. I presume this would normally be covered by you receiving a bill, but you could explain that in this case you weren't to know a bill had been issued due to the postal strike?
Also, under the direct debit agreement, your Bank must return a debit to the originator if you tell them it's an unauthorised amount. This is law and they must do it immediately if you instruct them, although you should have done this the day you went overdrawn. The Bank usually try to bull**** you with "You will only be refunded when we get the money back from Eircom", but this is against the regulations, the direct debit mandate is there to protect you from this.
It would then be up to Eircom to chase you for the "debt"

The_Conductor

Direct debit was originally signed in relation to my phone line, a number of years ago.
Up to September of last year the only charge was for line rental, as I used Esat BT to source internet.
I decided to leave Esat BT- not because of their charges, but because I was slightly annoyed that I never (ever) got a bill from them. I had a direct debit mandate with them as well- but they always just took what I considered to be a reasonable sum, nothing out of the ordinary.

Direct debit mandate was in existence for a number of years- I think about 4 years.

Shane

kin9pin

Then go to your bank and tell them this was an unauhorised amount and demand that they refund you immediately. It's up to them to then get the money back from Eircom, but they should refund you straight away, especially as it took you into the red.

The_Conductor

Bank of Ireland have told me that the direct debit mandate is a legally binding contract between me and the company that I signed it in favour of. They are a third party to this agreement. Their sole obligation is to honour demands on the mandate, unless told otherwise by me. They cannot reclaim the money- they can cancel the mandate so no further sums may be withdrawn by the other party (Eircom).
Direct debit cancelled.

Was gauranteed a phone call by a manager earlier this morning...... its not occured...... why am I not surprised......

Comreg here I come!

therecklessone

Originally posted by smccarrick
they can cancel the mandate so no further sums may be withdrawn by the other party (Eircom).
Direct debit cancelled.

BE VERY CAREFUL!!!

Ensure you cancel the direct debit with Eircom as well. If they request payment from your bank in the future your bank may charge you a fee for refusing the payment. Happened to me with my AIB account (I'd cancelled a DD with the bank for my credit card but MBNA requested the money anyway and I got charged €6.25 by my bank)

cgarvey

Originally posted by kin9pin
Then go to your bank and tell them this was an unauhorised amount and demand that they refund you immediately. It's up to them to then get the money back from Eircom, but they should refund you straight away, especially as it took you into the red.

On what do you base those facts (that the bank disagree with)? Do you have a copy of the DD OA that eircom signed? I'm specifically interested in the "substantial change" bit.

Ta.

.cg

cgarvey

Originally posted by therecklessone
BE VERY CAREFUL!!!

Ensure you cancel the direct debit with Eircom as well.

Good advice. Be sure to cancel in writing (by registered post if you want to be thorough) to both your bank and eircom.

.cg

Ripwave

Originally posted by smccarrick
I was never informed of ANY terms or conditions for connecting the flatrate package.
I clearly asked that there were no contractual obligations when I connected to the package- and asked that I could disconnect at any time I choose without reprecussions- as I was even at that stage fully thinking of upgrading to broadband as soon as it became available. (This was September of last year- my exchange had not been enabled at that point).
I was assured I had "no contractual obligations to Eircom".

Do you have any of that in writing? Unfortunately, eircom will swear blind that you were provided with all this information, and the T&C are freely available.

Never, ever do business with eircom without getting it in writing.

The_Conductor

Unfortunately it was over the phone.
Have had a little discussion with them- and told exactly who I was talking to, and have had it corroborated.
They have agreed to issue a rebate, I have requested they refund the cash to the bank account from where they had withdrawn it.

Re: Direct Debit Mandate cancellation- on the advice of Eircom Customer Service have e-mailed my account details and requested a cancellation of the direct debit mandate to directdebit@eircom.ie -that should do it.

When I told them I had already sent copies of my bills along with a narrative of what had happened to Comreg, they seem to have suddenly become a lot more helpful.......

Shane

kin9pin

Originally posted by cgarvey
On what do you base those facts (that the bank disagree with)? Do you have a copy of the DD OA that eircom signed? I'm specifically interested in the "substantial change" bit.

Ta.

.cg

I would call €400 quite substantial!
errr, the DD OA that Eircom would have signed is a standard agreement between banks and originators. Under the agreement, Eircom have to notify you in advance of any changes in the payment date or amount. The facts are: a. the customer did not receive advanced notification of a change in the amount, regardless of wether Eircom sent it or not (the postal strike meant he had no chance of receiving this and Eircom would have known this) . b. if the customer was not given a chance to dispute the amount before the debit then it is an error. As such the bank is bound by the direct debit guarantee to give a full and immediate refund.

Check out the faq's below. And please don't try to start an argument just for the sake of it, we're only trying to help him. I base my facts on a. the official Direct Debit Guarantee. b. 15 years banking experience, 5 of which were spent dealing with DD related complaints.

Don't forget, most retail bank staff (I'm out of it now) are poorly trained and will tell you anything to save themselves a job. I know......I did it when I started out!




Q How do I cancel a Direct Debit?


A If you need to cancel a Direct Debit, simply write to your bank or building society. It is also a good idea to send a copy to the organisation concerned. Your bank or building society can make the cancellation up to and including the due date, but try not to leave it until the last minute or you run the risk of a payment being made. Remember that cancelling the Direct Debit simply stops paying the organisation. If you carry on receiving the goods or service then you will have to organise an alternative payment method.


Q Can I cancel a Direct Debit over the telephone or via the Internet?


A Yes, however written confirmation may be required. We also recommend you notify the organisation concerned.


Q What information should I provide in order to cancel?


A The name of the organisation being paid
The branch sort code (see your cheque book)
The name(s) of the account holder(s)
Your bank or building society account number
Your customer reference number with the organisation (if possible)

The more information you can give, the easier it will be for the bank or building society to action.


Q Can you collect money from me after I have cancelled?


A No. We would have to obtain your authority to reinstate a cancelled instruction.


Q Who actually controls Direct Debit payments?


A The bank or building society that holds your account is responsible for all aspects of the running of that account. They are therefore answerable for all payments, including those made by Direct Debit.


Q Who makes sure that the organisations collecting money are reputable?


A All organisations using the Direct Debit system are sponsored into the Scheme by their bank or building society. They are checked for integrity, sound financial standing and administrative capability before being permitted to offer Direct Debit to their customers.


Q How do I get back any money paid in error?


A If any payment is made in error, you should contact your bank or building society who are responsible for giving you a full and immediate refund - even if the original error was made by the organisation collecting the payment.


Q How can I be sure my account is safe from fraud?


A It's very unlikely that this will ever occur because organisations using the Direct Debit Scheme go through a careful vetting process before they're authorised, and are closely monitored by the banking industry. But if money were to be drawn from your account fraudulently you'd be protected by the Direct Debit Guarantee, and would be entitled to an immediate refund from your bank or building society.


Q What is the Direct Debit Guarantee?


A This Guarantee is operated by all banks and building societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own bank or building society.

If the amounts to be paid or the payment dates change, the organisation will notify you normally 10 working days in advance of your account being debited or as otherwise agreed.

If an error is made by the organisation or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.

You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of your letter to the organisation.

cgarvey

Originally posted by kin9pin
I would call €400 quite substantial!

To a light home user yes, but to a home user who has just got BB installed and a high amount of calls, no. And to eircom, certainly not.. thats why I asked for information about the substantial charge bit, which I don't see in those FAQs. Is it subjective or defined?

Originally posted by kin9pin
errr, the DD OA that Eircom would have signed is a standard agreement between banks and originators. Under the agreement, Eircom have to notify you in advance of any changes in the payment date or amount.

I don't have access to the OA that eircom signed (and wouldn't be surprised if they never signed one), so I can only speculate. They would argue that they used the regular channels to notify the customer (and the postal strike is nothing to do with them).. and that, in these exceptional circumstances they supplied details as soon as they were requested, and made the details available in their online billing service.

Originally posted by kin9pin
a. the customer did not receive advanced notification of a change in the amount, regardless of wether Eircom sent it or not (the postal strike meant he had no chance of receiving this and Eircom would have known this).

I don't think it is reasonable to expect eircom (or any regular DD customer) to hold off all transactions until a 3rd party has resolved internal issues, with no specified time-frame. Nor, do I think, is it reasonable to expect them to ring every customer, or courier out a bill to every customer. I would have thought that in this case, the high amount would have triggered some special treatment, but then again this is eircom. Its all a question of what is reasonable, and thats for the courts to decide, not you or I, and probably not even the bank.

Originally posted by kin9pin
b. if the customer was not given a chance to dispute the amount before the debit then it is an error. As such the bank is bound by the direct debit guarantee to give a full and immediate refund.

That's the meaty bit. Is that definite? If so, then maybe give smccarrick a URL or a copy of an OA that mentions this so that he has something definite to go back to the bank with. Also, is that bank specific or part of this "Direct Debit Guarantee" you refer to?

Originally posted by kin9pin
Check out the faq's below. And please don't try to start an argument just for the sake of it, we're only trying to help him. I base my facts on a. the official Direct Debit Guarantee. b. 15 years banking experience, 5 of which were spent dealing with DD related complaints.

Ta for the FAQs, but they don't answer my "substantial change" curiousity. I wasn't starting an argument, and I take that statement as you trying to. I simply asked you to justify what you said, as it sounded very factual with no reference. There is a lot of that on this board, and its hard to tell what is true or what is absolute BS.

.cg

cgarvey

Originally posted by smccarrick
When I told them I had already sent copies of my bills along with a narrative of what had happened to Comreg, they seem to have suddenly become a lot more helpful.......

Hopefully that means they'll actually do something about it then. IANAL, but do you have any legal friends you could call on to see if its worth persuing in the small claims court, for your time, exepenses, and interest costs? I don't know if you can even do that in the small claims court. Credit / Direct Debit isn't mentioned in the small claims court FAQ (I don't think the URL is session based, if it is .. just go to www.courts.ie | Topics | S-T | Small Claims Court).

I hope you can get some compensation (that word almost sounds dirty these days, but I don't think so in this well deserved case!) for the mess (and costs you incurred).

The_Conductor

Update-

Have been advised by Eircom of the issuance of 4 cheques with a total value of E400, and two months free broadband as compensation for my "troubles".
Was contacted by Comreg wondering how I wish to proceed.
Have advised them of the promised remedial action by Eircom, and requested that they treat my rather long narrative to them as a formal complaint nonetheless, and that they notify me of any sanction against Eircom or its subsidiary companies should Comreg uphold my complaint.

Should the promised compensation from Eircom not materialise in a timely manner (I think a week is reasonable on my part), it is fully my intention to initiate civil proceedings against Eircom on a personal basis. At this point, even if it is Euro 400- my time and my patience along with the hoops I have been made jump through could never be made better by a mealy mouthed response by Eircom. They have caused me more annoyance than I can ever articulate.

Shane

neokenzo

Why issue 4 cheques for €400? It would seem that they want to pay in installments. Sure a large corp like Eircom can pay 1 cheque of €400?

The_Conductor

Eircom is a collection of subsidiary companies. If several of them owe you money- several of them issue seperate payments. (Thats what I was told when I queried it, much in amusement). To be quite honest- I have absolutely no idea.

Just got further feedback from Comreg- advising they cannot sanction Eircom in the manner in which I suggested to them, but can act as an intermediary between myself and Eircom, giving me updates on how they are proceeding with my complaint......

Seems that Comreg has no teeth....... (or no appetite for using them.....)

Shane

spongebob

Which complaint worked or did you have technically 4 complaints against 4 subsidiaries for only the ONE actual bill.

PM me the story if you wish , congrats for fighting your corner .

M

The_Conductor

It appears my complaint which I insisted at directing at Eircom as an entity is in actual fact directed at 3 seperate subcompanies, one dealing with broadband internet access, one dealing with flatrate internet access and one dealing with phone calls. I'm not certain the reason for the 4th cheque- but can look at it further when (and if) it arrives.

Actual financial complaints are all related to one phone bill (from the 3 sections above) along with a long ongoing dispute I have had with the broadband section of Eircom since October of last year (when I had my first failed install of broadband).

Its a bit long to put in a PM- if you're in Dublin give me a yell sometime and I'll tell you over a pint.

Esat BT next on my list for fighting with (I was with them up to when I switched back to Eircom last October- but they continued to deduct money, once again by direct debit, from my bank account up 'till 24th of February of this year).

All in all, from what I have experienced myself, consumers are being ripped off left right and centre- by these big companies, and the reason they are continuing to get away with it, is because we are all little sheep, disinterested in standing up and demanding what is rightfully ours.

I'm not even going to start relating what happened when I tried to get NTL digital installed- it involved structural damage to my house by the NTL subcontractor for which I had to make a complaint to the Gardai.

We haven't got a clue of our entitlements as consumers in this country- and if we do- we are not willing to stand up and demand them.

The main reason I was not going to let Eircom off the hook, is not just the money (which is not insignificant), its the fact that I have just had it with being treated with contempt and like a doormat by companies who I am giving my hard earned money to. I am sick and tired of the mentality that seems to pervade these companies- where we are supposed to be grateful to them for their services. I pay good money for the services that I use, and I expect to at very least be treated with respect, as I would expect all customers to be.

Maybe if a few more people got annoyed enough to say enough is enough and actually go and fight their corner- maybe there might be a seismic change in the manner in which customers are treated here? Just maybe........

cgarvey

Originally posted by smccarrick
I am sick and tired of the mentality that seems to pervade these companies

Fair play to ya.. and I hope you get compensated quickly. You're dead right in everything you say there.

.cg

Our man in Havana

Originally posted by smccarrick
I am sick and tired of the mentality that seems to pervade these companies

Thats why they never fight court actions broyught by customers.

pete2233

hello i am a eircom customer for the past 14 month i changed from sky broadband even thou i have not paid my eircom bill for 14 month i still receive internet and phoneline is this normal wondering why they have not cut me off yet??

beauf

You should start your own new thread this one is 10yrs old.

AlanS181824

pete2233 wrote: »

hello i am a eircom customer for the past 14 month i changed from sky broadband even thou i have not paid my eircom bill for 14 month i still receive internet and phoneline is this normal wondering why they have not cut me off yet??

An 11 year thread bump? Just create your own! :pac:

bk

MOD: We don't bump old threads