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IrishBroadBand (IBB) Support irony

  • 17-04-2004 8:35pm
    #1
    uteotw
    Registered Users, Registered Users 2 Posts: 192 ✭✭


    Let's have a laugh... shall we ?

    Anyone dealing with IBB Support knows that it can be a very frustrating experience:
    No answers to emails... promises of calling the customer back that are rarely kept...etc...

    How would you rate such support ? Not really good I guess.

    Now here is the twist... Jeremy Nel (IBB Executive Director) http://www.irishbroadband.ie/htmdocs/media_centre/pr_old5.htm once said "I judge the excellence of a company by the quality of its product support."

    Just look on that page : http://www.decisioneering.com/maintenance.html
    I'm attaching a screen capture just in case the quote mysteriously disappears from that page.

    Could it be another Jeremy Nel ? I don't think so as it's signed by Jeremy Nel, NTR, Dublin, Ireland and NTR is IBB parent company.

    Ironic isn't it ?

    I wonder how Jeremy rates IBB Support ?
    I also wonder if Jeremy uses IBB for it's home broadband need or if he uses another ISP ?

    uteotw


Comments

  • #2
    EvilDoctorK
    Closed Accounts Posts: 84 ✭✭EvilDoctorK


    Good find uteotw ! - IBB customer service used to be quite good .. but is now brutal .. I guess their support dept. hasn't kept up with the expansion in customer numbers.


  • #3
    gsand
    Closed Accounts Posts: 414 ✭✭gsand


    worst support ever

    good find tho


  • #4
    Moonbeam
    Moderators, Education Moderators, Society & Culture Moderators Posts: 18,986 Mod ✭✭✭✭Moonbeam


    If u dont get replies to your e-mails why not ring them?


  • #5
    gsand
    Closed Accounts Posts: 414 ✭✭gsand


    ive rang them on numerous occassions and theyve promised to ring me back-they never do.im gona call up there some day soon with a whole catelog of complaints.


  • #6
    Moonbeam
    Moderators, Education Moderators, Society & Culture Moderators Posts: 18,986 Mod ✭✭✭✭Moonbeam


    or e-mail them to them with ur previous ticket numbers etc


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  • #7
    Mutant_Fruit
    Closed Accounts Posts: 4,943 ✭✭✭Mutant_Fruit


    We don't get ticket numbers. (AFAIK). I know i never got them before when i e-mailed them.

    Back in the day (i.e. last september-ish) IBB tech support was great, except for the fact they didn't operate at weekends and after 5. I could always get through quickly, and they always rang back.

    Nowadays its gone the opposite direction. It seems the only way to get in touch with them is to stay on the line until someone answers, because they never answer. And e-mails seem to be ignored a lot. Its just gone to the dogs.


  • #8
    Phibsboro
    Registered Users, Registered Users 2 Posts: 1,352 ✭✭✭Phibsboro


    just to say that i did get a ticket number for the email support request I made in March. So that at least is working. And in fairness I have always got a call back to a phone query, just not neccesarily on the same day.

    C


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