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DSL provider switchover downtime query.

  • 02-03-2004 2:11pm
    #1
    Dangger
    Closed Accounts Posts: 749 ✭✭✭


    Perhaps this is one for the bb forum itself, but can any one shed any light on the current expected down time for switching DSL providers. I understand that a seamless switchover is allegedly coming but I'm not holding my breath.

    Anyone been here before recently?


Comments

  • #2
    Praetorian
    Registered Users, Registered Users 2 Posts: 3,717 ✭✭✭Praetorian


    "understand that a seamless switchover is allegedly coming", I sure hope this is true!

    I really wouldn't be surprised with a month or more downtime if I changed now. Which is crazy, because you only really need a new IP and a new name and password.


  • #3
    neokenzo
    Closed Accounts Posts: 1,321 ✭✭✭neokenzo


    I wanted to changeover about 2-3 weeks ago. My understanding of it is that you have to terminate your current line before you can even apply with anyone. So basically the downtime is from the moment you terminate your line to the point of another provider installing it for you. I believe this would be anytime from 2 weeks to more than 1 month. Well was what I was told when I was considering of changing from Eircom to Esat. I'm not sure about the rest of the providers.


  • #4
    Dangger
    Closed Accounts Posts: 749 ✭✭✭Dangger


    Well, as I'm lucky enough to have access to Ripwave kit to tide me over, I took the plunge. I ain't going to let "the fear" stop me finally shake off Eircom. Still I think it's outrageous that even though I'm upgrading to a business package neither provider could give me any decent indication of the switchover times. Eircom's own DSL sales people asked me to call Eircom wholesale to enquire about the time it would take, and couldn't even provide me with a phone number, but then again [ahem] they are different entities aren't they! :p

    I submitted an official cancellation order today and managed to get the actual cancellation number to which should prove useful when I undoubtably have to go chasing this up soon.


  • #5
    spongebob
    Closed Accounts Posts: 6,143 ✭✭✭spongebob


    The switchover process is set out in a doc about Bitstream Port Transfer on theComreg site in Jan this year. The process went live on the 27th of January and any deviation from the transfer schedule in that doc (minutes I understand) should be reported to Comreg immediately.

    M


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