Customer Service

D!ve^Bomb! · 12-02-2004 2:51pm #1

I have an interview for a customer service position tomorrow with a very well know company. I this is a great job as it pays VERY well and is only a walk away from my house. I think i have a SLIGHT advantage because of this because it is not an easy place to get to so i dont think there are too many applicants. But, although i have experience dealing with customers i dont have any experience in a call centre environment.. so, how do i sell myself? I will be wearing a suit etc to the interview but when i'm in there what do i do? What do these companies look for in a customer service rep??

eth0_ · 12-02-2004 3:38pm

Is this for ebay?

D!ve^Bomb! · 12-02-2004 4:04pm

nope... its a phone company

gaui3d0pnbz86o · 13-02-2004 9:47am

dont fidget, show you can listen, speak polietly and dont get thrown by weird questions like why are manholes round? how are the m's printed on to m&ms? ect

btw if they are mean and ask questions like that, think of a creative answer, shows your creative!

D!ve^Bomb! · 13-02-2004 11:43am

too late, been and gone to interview.... i did stumble on one question but apart from that it seemed to go well,,, they seemed happy anyway, i shall find out if i got the job this afternoon..

eth0_ · 13-02-2004 11:51am

Originally posted by flameboy
dont fidget, show you can listen, speak polietly and dont get thrown by weird questions like why are manholes round? how are the m's printed on to m&ms? ect

er have you ever had a job interview? I've never been asked something like that...I think that's strictly something that happens in the USA, specifically in Microsoft, that's where those questions came from anyway

D!ve^Bomb! · 13-02-2004 4:11pm

woo hoo!! i got the job, plus i beat 8 other applicants to it which makes it soooo much sweeter:D

zAbbo · 13-02-2004 4:16pm

Theres no need to thank me

D!ve^Bomb! · 13-02-2004 4:23pm

Originally posted by bazH
Theres no need to thank me

huh?

BuffyBot · 13-02-2004 4:34pm

Originally posted by newband
woo hoo!! i got the job, plus i beat 8 other applicants to it which makes it soooo much sweeter:D

Good stuff. Congrats.

dazberry · 13-02-2004 7:21pm

Congrats newband

. Tis always great when you get the job. I started in a new job today

D.

D!ve^Bomb! · 14-02-2004 2:17pm

first days are the worst, i start on mon and i am dreadin it cos i have no experience in this area and it seems to be quite a high pressured job i think.. i'll be glad when the first week is over and i'll be a lil more relaxed and hopefully know what i am doing:D

zAbbo · 14-02-2004 2:19pm

The induction period can be the hardest and indeed most crucial. Make a point to greet new ppl with a handshake and a Hello im XXXX, how are you etc. Instead of disapperaing behind a screen

best of luck

Mac daddy · 21-02-2004 2:52pm

just relax you will be fine, good luck in the job

jesus_thats_gre · 22-02-2004 8:40pm

Fair played, where is this crowd based?

D!ve^Bomb! · 22-02-2004 8:56pm

its actually eircom, based in citywest.. no morning bus or traffic(joy!!) its an excellent place to work, very laid back, good building, nice people... i'm actually lookin forward to tommorro, dont know how long that'll last tho:D

NeVeR · 22-02-2004 11:32pm

let us know how you get on.

LoL we could make a tv show from this
hahaha

Customer Service

Comments