broadband Bill

richdon52

I have just received my first IOL Broadband bill. I should have a free month, No connection fee andstill I have an "IOL Broadband charge" of 132.76.
Trying the free phone line is a waste of time.
Any help out there.
Regards
Richard

spongebob

if they wont answer the phone then email Bill .

dahamsta

He got an email bill too?

sorry

spongebob

Your dear friend Bill of whom you speak so highly Adam

M

dahamsta

Me and Phil and Bill should get together for drinks.

spongebob

....after you get Etains old job of course ye will .

M

Ryaner

I'm not sure what number your trying. Try 1800924924 - I've rang it twice and within two minutes was talking to an agent.

raster

Originally posted by richdon52
I have just received my first IOL Broadband bill. I should have a free month, No connection fee andstill I have an "IOL Broadband charge" of 132.76.
Trying the free phone line is a waste of time.
Any help out there.
Regards
Richard

At least you get a bill, they just take direct debits from current account, on a different date, every two months, usually for varying amounts, with no explanation of the fluctuations, just a narrative of ESAT FUSION.

This has been the case for Nolimits, Netsmart, Anytime and now a few days ago the first Broadband debit was taken.

It was 98.xx, I thought the first month was meant to be free, making it 49.49?
on no, let me guess the term used was probably "one month free" not "first month free" so they can make it the last month, by which time the offer will be forgotten.

Arsemonger

For whatever reason,the 'one month free' only applies to the final month of the IOLBB contract should you chose to leave EsatBT.

Also as soon as your account is activated you are charged a month (€49.49) in advance as well as the first months access (another €49.49)

Finally (still with me?) its more than likely that upn recieving your first IOLBB bill you probably have been signed up for a month and a bit.The 'bit' in my case amounted to something like €7.44.Thus my first bill amounted to €106.42

Or something like that

raster

Originally posted by Arsemonger
For whatever reason,the 'one month free' only applies to the final month of the IOLBB contract should you chose to leave EsatBT.

I wonder what the reason is?

Originally posted by Arsemonger
...upn recieving your first IOLBB bill...

Did you actually receive a paper/email bill?
Does it describe what you are for eg "IOL Broadband Jan & Feb"?

bk

Make sure to get everything in detailed writing.

The trick is that they hope you will forget about the free month at the end, plus the first month in advance.

They completely forgot about mine when I was cancelling nolimits.

Iago

Your free month should be the first month on your bill, certainly was in my case anyway.

I'd say it's more likely that an agent forgot to apply the discount due!!

Call them on their customer care number 1800 923 222 and complain, they probably won't give you the money back but they will have to put a credit on your account..