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Helpdesk admin?

  • 27-01-2004 5:45pm
    #1
    eth0_
    Registered Users, Registered Users 2 Posts: 10,846 ✭✭✭✭


    I have an interview soon for the post of helpdesk admin (internal support) supporting a windows 2000 network, I was wondering what kind of technical questions I would be asked in the interview, if anyone here is working in a similar role, help would be appreciated :)


Comments

  • #2
    ToxicPaddy
    Moderators, Business & Finance Moderators, Society & Culture Moderators Posts: 9,763 Mod ✭✭✭✭ToxicPaddy


    Well i think you'll need to tell a little bit more about the position such as what they
    expect you to do on a daily basis..

    Is it first line support for end users

    - Logging calls
    - basic troubleshooting over the phone
    - Administering User accounts
    - Setting up PC's etc

    or is a bit more indept than that, such as basic day to day admin duties on
    servers etc..

    More than likely, they will ask you questions about Win2k itself to see how much you
    know or claim to know. Maybe some questions about the applications they might be
    using that you stated you have experience in such as Outlook, Lotus Notes MS Office etc..

    PC hardware, basic troubleshooting skills, such as the steps to determine if a user
    not being able to connect to the network
    - is user incompetence (wrong password),
    - problem with users account
    - PC config issue
    - Hardware issue etc...

    and the logical steps involved in actually determining the problem..

    If its a junior enough position, they will be looking to see what your traits are, such
    as do you take the easy way out, whether you can be trusted with new tasks
    without someone having to baby sit you.. Are you a logical thinker such as basic
    trouble shooting skills and planning something before you do it instead of rushing
    straight in headlong and making a balls of it..

    Do some research on the company to see what they do, it might give you an insight
    on what to expect in the interview..

    Tox


  • #3
    vibe666
    Registered Users, Registered Users 2 Posts: 13,016 ✭✭✭✭vibe666


    you'll need to know a bit of user manager to be resetting passwords. not brain surgery but a big part of helpdesking it. other than that you'll need to know a bit about exchange or domino to be able to administer email stuff too depending on what they use at the site.

    generally i'd just say yes to everything and work the rest out as you go along. if they ask you specific things then explain that you can't run it off the top of your head just yet, but when it's there in front of you you know your way around. it's nt rocket science, and you'll be well away after the first week.

    other than that just general pc troubleshooting stuff. anything more would be handled by senior staff members.


  • #4
    whosurpaddy
    Closed Accounts Posts: 1,718 ✭✭✭whosurpaddy


    Originally posted by vibe666
    it's nt rocket science.

    ya gotta wonder if that was a typo or deliberate, funny either way.


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