Advice Please

yop

Lads

Have a great problem to add to my joy at been back at work.

Got a call from a debt collector in relation to a sky account my name was on about a year ago, lived in a town and we got sky in between three of us in the house.
My name was on the account, moved out at the beginning of 03 and the lads in the house changed the DD to their bank account. The lads moved out in July and gave me the box, it has not been in service since.
They rang SKY and they asked for a password on the account, the lads had lost the password and I did not know what it was. So he said that if they cancelled the DD that this would stop the subscription and that the account would be stopped.

Alas not, so today I got a call from these guys looking for money!! ridiculous!!

so any advice, can sky not see that they box has not been used or the card in the box is not be used??

What a great start to the year!!!!

I've replied to your p.m yop as regards what tack to take on this.

BrianD

It would be nice if you posted the reply here rather than PM'ing it!

Mossy Monk

i had this when i moved from analogue to Sky Digital. they are clueless after many phone calls sky called them off because it was next door who they were after. same surname. turns out they were innocent too

sceptre

Originally posted by yop
can sky not see that they box has not been used or the card in the box is not be used??

There's no way that they can do this and know for sure. Hopefully Man's PM to you will help.

Originally posted by BrianD
It would be nice if you posted the reply here rather than PM'ing it!

Well actually, Yop pm'ed me first not the other way round to draw my attention to this thread and asked specific questions( to which I answered ) both of which are private.

yop

Thanks lads for the advice.
The update is that I phonesd sky and they debt is 130 euro, so the debt collectors are adding 330 euro for their service!!!
They were like talkin to the wall, I think at the end of the day I sould have followed up!! lesson learned

yop

Well hit me with a feather!!!

Got an email from one of the heads in Customer Service!!

She apologised about the poor service I had received and that it was very poorly handled.
To add to it she credited 60 Euro to my account.

Well we hear enough bad stories about them so I said was was only fair to add this to the update

sceptre

Some good news, nice one.

Do you still have to pay the remaining 400(?) to the debt collection agency?

yop

I asked Sky and they told me that no it will update the account itself