Eircom self install with PhoneWatch update...

Hugh_C

Hi,

I was told by eircom that the only option open to me as a PhoneWatch customer was to get an engineer install for Eircom's broadband offerings.

I griped on about being discriminated against by being charged more than non-Phoewatch customers, not fair, etc etc.

So yesterday I received an e-mail and here is an excerpt:

hello hugh
If you went for the broadband you would not be able to get the self install
option.
You would have to get the engineer install of 169 euro but we give you 10
euro off per mpnth rental for 12 months.

So, this would appear to leave me with an effective installation charge of 49 euro? Not so bad - I don't have the time or inclination to do the Redshift mod (see elsewhere in this forum). Can anyone corroborate this?

Thanks,

hC

Redshift

There are many cases of broadband working even if there is an alarm connected, it's up to you if you want to chance it, if you are going to get broadband either way you could just try the self install and if it doesn't work either do the mod or get the engineer install after. Just play dumb with them on the phone if you need the install after all.

Ryan

Ripwave

Originally posted by hughchal
So, this would appear to leave me with an effective installation charge of 49 euro? Not so bad - I don't have the time or inclination to do the Redshift mod (see elsewhere in this forum). Can anyone corroborate this?

Just go and read their price list on www.adsl.ie If you do the self install, they are currently (until December 31st) waiving the connection fee of €99, and the first months rental. (worth about €153.45, including VAT)

If you get a technician install (€200, including VAT), they are waiving €10/month (plus VAT) for the first 12 month which amounts to about €145 (including VAT).

So a technician install still costs over €200 more than a self install.

Pepe LeFrits

You'll save money in the long term. What's the problem?

Ripwave

Originally posted by kif
You'll save money in the long term. What's the problem?

What long term? It's only €35/month (plus VAT) for the first 12 months. After that it reverts to €45 plus VAT ( or whatever eircom are charging in 12 months time).

Hugh_C

Originally posted by Ripwave
Just go and read their price list on www.adsl.ie If you do the self install, they are currently (until December 31st) waiving the connection fee of €99, and the first months rental. (worth about €153.45, including VAT)

If you get a technician install (€200, including VAT), they are waiving €10/month (plus VAT) for the first 12 month which amounts to about €145 (including VAT).

So a technician install still costs over €200 more than a self install.

The adsl.ie site is so appallingly designed that even now, I can't find their price list.

I don't understand your arithmetic. I realise my figures were wrong, because I didn't take VAT into account for the engineer's fee.

OK so 200 euro( engineer + VAT) , minus 120 (12 x 10) looks like 80 euro to me. Not 200 more than self-install surely?

hC

Ripwave

Originally posted by hughchal
The adsl.ie site is so appallingly designed that even now, I can't find their price list.

Go to www.adsl.ie, scroll down to What does eircom broadband cost? and click on "our special offer".

I don't understand your arithmetic. I realise my figures were wrong, because I didn't take VAT into account for the engineer's fee.

OK so 200 euro( engineer + VAT) , minus 120 (12 x 10) looks like 80 euro to me. Not 200 more than self-install surely?

Your logic is right, but your numbers are wrong (so were mine).

With Self install, they are waiving the first months rental (€54.45) plus the connection fee, so that 1 full years BB will cost 11*€54.45, or €600.16

The technican install will cost you €165 + 12*€35, plus VAT. €707.85

So the technician install is costing you €107 euro extra.

Spud_Gun

This is funny, because I heard the same story from Eircom with my monitored alarm. I eventually went with IOL and they told me the same story as Eircom, except they said that you can have an engineer if you want one. I requested one but the guy never arrived. They gave me the self install kit (they always send the self install pack a couple of weeks before the engineer is meant to come out) and I hooked everything up, and my connection kept getting dropped. I rang IOL support and they said that it was due to the monitored alarm. I was not convinced of this, as I imagine that if the monitored alarm was a problem, then it wouldn't work at all. Anyway, I bought a new modem/router (which I wanted as I have a PC and an Xbox), got online and my connection hasn't dropped since. The problem was crappy IOL hardware. I rang the alarm company and they said that all modern alarms have the technology built into them to deal with BB. The difference with my situation and yours is that you have Eircom hardware. Still, if you know someone with a good modem or router, borrow it and try it with your self install pack. You never know, it may work perfectly well, and like me you may save yourself 100 yoyo's.

Hugh_C

Originally posted by Ripwave
Go to www.adsl.ie, scroll down to What does eircom broadband cost? and click on "our special offer". Your logic is right, but your numbers are wrong (so were mine).

With Self install, they are waiving the first months rental (€54.45) plus the connection fee, so that 1 full years BB will cost 11*€54.45, or €600.16

The technican install will cost you €165 + 12*€35, plus VAT. €707.85

So the technician install is costing you €107 euro extra.

Sorry to be pedantic, but your arithmetic is still wrong.

All figures INCLUDE VAT in the following:

11*54.45=596.95

10 euro off per month
12*10=120

engineer=200

total:

596.95 -120 + 200 = 678.95 for the first year.


???

Ripwave

Originally posted by hughchal
Sorry to be pedantic, but your arithmetic is still wrong.

No it's not. Did you bother to read the eircom price list that I pointed you to?

All figures INCLUDE VAT in the following:

11*54.45=596.95

10 euro off per month
12*10=120

Apparently not. You just added 11 months (including VAT) and subtracted 12 months of discount (without VAT). If you just want to pick numbers from different pricelists and add them together, you can probably come up with any answer you want. It won't correspond with what eircom will bill you, though (they'll only use one price list).

If you get the engineer install you pay 12 months at (€45-€10) +VAT (that's not the same as €54.45 - €10) which is €508.20, and you pay €165 + VAT (€199.65) for a total of €707.85

You don't get the first month free with a technician install.

Hugh_C

Originally posted by Ripwave
No it's not. Did you bother to read the eircom price list that I pointed you to?

I bothered, but there's an error in your link.

If you get the engineer install you pay 12 months at (€45-€10) +VAT (that's not the same as €54.45 - €10) which is €508.20, and you pay €165 + VAT (€199.65) for a total of €707.85

You don't get the first month free with a technician install.

I've looked all over the bleedin' site, but I can't find any reference to PhoneWatch. If you refer to the first post in this thread, you can see that the message I got was far from unambiguous...

Ripwave

Originally posted by hughchal
I bothered, but there's an error in your link.

No there's not. I linked to www.adsl.ie, and there's no error in the link. And there's a heading "how much does eircom broadband cost" right there on the front page. And the link in that section has a plain listing of what all the different options cost (with eircoms typical confusing technique of quoting a mix of exVAT and incVAT prices on the same page)

I've looked all over the bleedin' site, but I can't find any reference to PhoneWatch. If you refer to the first post in this thread, you can see that the message I got was far from unambiguous... [/B]

How unambiguous do you want it - if you want to be sure it'll work, pay for the technician install. If you want to take you chances, go for the self install.

rymus

theres still an error in your link.... try www.adsl.ie instead of www.adsl.ie,

Gee, I haven't gotten to be the thread smartarse in ages