Sky dialling prefix

Boclad

Recieved letter from sky saying callback failed .Everything seems in order with my 3 connections to the digi boxes , bloody hell they are going to charge me extra if its not sorted .
their tech advice useless they are unable to tell me what is the correct dialing prefix for my set up (Dublin)
am using 01


any ideas gratefully accepted.

Tony

Go into the menu on each box and do system test, this will tell you whether each box has dial tone or not, also get the tech to tell you how to do manual callback on each box to prove they areall on the same phoneline.

Tony

maisflocke

Originally posted by Boclad
their tech advice useless they are unable to tell me what is the correct dialing prefix for my set up (Dublin)
am using 01

It was my understanding that the dialing prefix was only needed if the box was on an extenstion line of, for example, an Internal telephone network.
With most Inernal extensions, you have to dial 0 or 9 to get an outside line - unless programmed, a dodgybox does not know that.

Using 01 as an additional prefix will get you nowhere,
especially if the number the box is programmed to dial a 1800 or 1850 number. Using the additionaly programmed 01 prefix, your box effectively dials 011800 which is a non existant STD code.

Delete the 01 Prefix from the dodgybox and try a set-up test.

Boclad

Problem sorted ,blessed be Tony and maisflocke, for they walk in the truth and the light .
Thanks guys .