Netsource will only do DSL for business

MarcusGarvey · 03-10-2003 3:24pm #1

Just got off the phone with Nichola in sales. Netsource will only sell their dsl service to registered companies or sole traders now.

Management have decided that they will not sell to residential customers anymore.

Guess they're sick of gamers.

So UTV or IOL now it seems.

bk · 03-10-2003 3:30pm

Fine, just tell them that you are a sole trader. It just means you will have to pay quarterly rather then monthly.

Just tell them that you are some sort of consultant who has a home office and telecommutes sometimes.

spongebob · 03-10-2003 6:08pm

Consumer rights must be gettin to them

Supercell · 03-10-2003 6:27pm

And existing customers?
I am a happy customer, do i have to move to eircom or esat once the next two months are up ?

Certainly hope not.

JohnK · 03-10-2003 6:47pm

I guess it had to happen eventually but I doubt they will tell their current residential customers to go somewhere else.

Supercell · 03-10-2003 9:20pm

I certainly hope so, have never had any need to call their tech support line, in fact have had no contact with them bar the monthly statement, and long may it continue.

While some people have perhaps had "experiences" with netsource, i dont think this is in the main any different from any other company reselling eircoms boradband offerings.

Personally , for me the best customer service is none, in the sense that i dont need to call it, and i havent yet.

Please netsource keep on your existing customers!!

Supercell · 04-10-2003 5:44pm

Serves me right for speaking up on their behalf

( , seems i'm being throttled, everything running at modem speed atm

Oh well, i suppose from their perspective, another problem solved, they are about to loose another customer.

Nuphor · 04-10-2003 6:06pm

*Sigh* It's really disheartening to the cause to see Netsource throw away perfectly good customers.

PrecariousNuts · 04-10-2003 6:18pm

Does anyone else find Netsource never reply to emails? Monday 2 weeks ago I sent them an email asking if I could download the latest Redhat linux distro to which I never got a reply. Fair enough maybe they were too busy. So I sent it again the next monday still nothing except that automated response thing. Sent it again on wednesday... still nothing. Going to send it again this monday and see before ringing them.

Nuphor · 04-10-2003 6:20pm

Download away man. But, no disrespect intended here, why are you asking them if you can download something?

Eurorunner · 04-10-2003 7:24pm

Does anyone else find Netsource never reply to emails?

The lovely Nicola - as mentioned in the original post - failed to answer my last two emails to them when they first started offering the service some months back....but then, this is a common irish business practice (that doesnt happen in more progressive places)..

Frank Grimes · 04-10-2003 7:28pm

Originally posted by PrecariousNuts
Does anyone else find Netsource never reply to emails? Monday 2 weeks ago I sent them an email asking if I could download the latest Redhat linux distro to which I never got a reply.

Are you really surprised they didn't respond to something like that?

PrecariousNuts · 04-10-2003 10:07pm

I was asking for fear of getting throttled... again

Netsource will only do DSL for business

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