eircom just doesn't disconnect me

CyberGhost

i'm really pissed off at eircom, very pissed off!

1 month i'm trying to cease it!

To: my mail
From: bcccfmb@eircom.ie
Subject: Eircom / ADSL Cease /
Date: Tue, 19 Aug 2003 16:09:36 +0100

Hi,

Just a quick mail about your request to cease your ADSL, the order has been
issued and your reference number is XXXXXXXX.
This will take about 10-15 working days.

Regards

Laura Duff.
3rd Floor,
Finlater House,
Cathal Bruagh Street,
Dublin 1.
Phone: 1800 501 502
Fax: 1800 501 503
E-mail: bcccfmb@eircom.ie


To: my mail
From: lduff@eircom.ie
Subject: FW: Cease my ADSL URGENT!!!
Date: Tue, 9 Sep 2003 16:52:03 +0100

Hi,

I am writing to tell u that there is a bit of an error with our system and that is why the order was issued yesterday. You will not be charged for this DSL from the 04/09/03. I am doing my best to get this ceased for you.



To: my mail
From: adermody@eircom.ie
Subject: cease of dsl
Date: Mon, 22 Sep 2003 17:41:34 +0100

Hello,

I wish to advise that the order to cease your dsl ( order num : XXXXXXXX ) was completed on the 22/08/03



To: bcccfmb@eircom.ie
From: my mail
Subject: Re: Eircom / ADSL Cease /
Date: Tue Sep 23 17:19:55 2003

I'M NOT GOING TO PAY A CENT THIS MONTH!

WHEN ARE YOU GOING TO CEASE MY DAMN ADSL?

DO I HAVE TO GO TO COURT TO MAKE EIRCOM CANCEL IT?

I DON'T CARE IF YOUR SERVERS HAVE PROBLEMS IS WHATEVER, CANCEL IT!

I WILL NOT PAY ANYTHING! NOTHING, NADA!

Serbian

For all the people here who want it but can't get it due to the line failure saga, I suppose it is mildly ironic that you are finding it difficult to get rid of it

Good luck getting Eircom to stop billing you.

Serb

Ancient1

Mildly ironic is an understatement i'd say...

(Serb - to su dzukele bre)

Praetorian

CyberGhost,

I suggest you correspond with them in a civil manner. They are just ordinary people working in an extraordinarily bad company.

Ancient1

ordinary people working in an extraordinarily bad company.

- you got it:) , now THAT'S what i call diplomatic finesse!

dahamsta

I don't understand the problem. They admitted the error and told you that you wouldn't be charged. Then they told you that the cancellation had completed as requested. Am I missing something?

adam

CyberGhost

what you're missing is that i called them today, and they told me that the cancellation never even took a place! and now i have to wait another 15 days


"Then they told you that the cancellation had completed as requested"

and if the cancellation is completed, why am i still connected to internet?

and look, after i mailed them, they sent me mail on 9 Sep 2003 telling that they had problems and they'd finish it soon, and after that i get a mail on 22 Sep 2003 saying it was completed a month ago!

the situation is screwed up!

Squall

ordinary people working in an extraordinarily bad company.

That should be Eircoms customer support slogan. Classic