Irishwisp users out there ?

astrofool

I've got the 512 service, and am located on cornelscourt hill. have been having huge problems since we got it, the connection (signal) seems to drop completely half the time, so ping times are very high, and bandwidth is constantly stuck at the 200k/s level maximum (upload is virtually non existant).

We have been told that they are putting up new transmitters which will transmit in a different polarity, and that they will be out soon to adjust the antennae accordingly (they've already had to put a bigger one up).

Just wondering will that type of change make it usable, or would we be better off cutting our losses and trying to get adsl or the like in ?

glimmerman

Yep, i've the 512k service as well.

I'm in foxrock, and frankly, althought the customer service has been extremely good (I've called karl a number of times, and he's always responsive and helpful, even at bizarre hours and weekends), my connection is crap.

The problem seems to be related to spectrum interference (one possible problem may be others using omidirectional antenna, messing up the spectrum by overpowering it). I'm not sure what solutions they are proposing (I know they were up the hill a few weeks ago adjusting polarity on the transmitter), but my connection now drops packets like mad, 30% loss last night, has been up to 45% loss . The latency has been awful at times, like 2 second latency on occassion.

I hope the service comes right very quickly as I am considering other options too. ADSL has recently become available (allegedly) on the foxrock exchange, i may go the ESAT route unless this is resolved soon. I've been watching the netsource problems too, but i think the probs with irishwisp are worse. But I sincerely hope they fix it, since the customer service is the best I've come across yet.

Mutant_Fruit

all new towers have these issues. If you are having such problems, tell them since the service was far from what was advertised, you want first month free til its fixed and working right.

glimmerman

hmmm these problems have been ongoing for the last 3 months or so. I've been with them since I think about march?

Nevertheless, it was good back then (my first month was great )

Its just the last few months that technically the service isn't up to scratch

Emerson

Yes, I'm on IWISP in Cabinteely..

It's been pretty unreliable to say the least over the past few months compared to when I first got it in May. Many speed drop outs, disconnections etc. It's gotten to the stage where most of the time I can't listen to a 20kbps radio stream without contant buffering stops and starts.

On ISDN, although you never got the peak speeds obviously(65k+ on good days with IWISP) at least you got reliability.. ie: solid 7.5k/s regardless of the time of day with very fast response times.
On IWISP, on a typical bad day, the speed seems to burst up to 60k for a second and then stays at 0k for a further ten seconds and so on which is useless as nothing loads.

Karl has been helpful when I have contacted him but the problems remain. I'd be tempted to change over to DSL now with the new offers (free installation, modem and free month), but I really do feel that I have paid so much to get IWISP installed (€320 incl POE), that it would be a terrible shame.

We did find that the Linksys POE box trips out every time I turn on the bathroom lights or extractor fan but these are even on a different circuit to the POE box. Even when nothing is being turned on or off in the house and the box gets a clean boot it's giving lots of trouble and sometimes completely looses it's memory.

Hopefully a solution can be found before I loose all hope.. a 56k modem would easily beat the speed I'm getting this second loading a typical boards page.

Emerson

Was home all day to day and found it extremely frustrating using my connection. Pages take ages to load and files only a few kb big take several minutes to download. Cannot listen to streaming radio anymore either! grr



I did a speed test this afternoon and it came up with an amazing 17kbps download rate..


I have noticed the odd Squid cache timeout notice popping up when pages fail to load which seems to suggest a lack of bandwidth at IWISP's end as opposed to a bad signal.

The way I usually test the signal is to ping the mountain site, 172.16.10.10 . As you can see bellow, the signal seems fine!

C:\>ping 172.16.10.10 -t

Pinging 172.16.10.10 with 32 bytes of data:

Reply from 172.16.10.10: bytes=32 time<10ms TTL=64
Reply from 172.16.10.10: bytes=32 time<10ms TTL=64
Reply from 172.16.10.10: bytes=32 time=16ms TTL=64
Reply from 172.16.10.10: bytes=32 time<10ms TTL=64
Reply from 172.16.10.10: bytes=32 time<10ms TTL=64
Reply from 172.16.10.10: bytes=32 time<10ms TTL=64
Reply from 172.16.10.10: bytes=32 time=16ms TTL=64
Reply from 172.16.10.10: bytes=32 time<10ms TTL=64
Reply from 172.16.10.10: bytes=32 time<10ms TTL=64
Reply from 172.16.10.10: bytes=32 time<10ms TTL=64
Reply from 172.16.10.10: bytes=32 time=16ms TTL=64
Reply from 172.16.10.10: bytes=32 time<10ms TTL=64
Reply from 172.16.10.10: bytes=32 time<10ms TTL=64
Reply from 172.16.10.10: bytes=32 time<10ms TTL=64

Ping statistics for 172.16.10.10:
Packets: Sent = 14, Received = 14, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 16ms, Average = 3ms
Control-C
^C

Hopefully this can be sorted out because this connection seems worse than 56k half of the time and as I was saying, DSL does seem to be getting very attractive looking, price wise. I just put my number into the eircom site and got a pass for the first time ever...

glimmerman

on top of all the network problems, some idiot (namely: 172.16.50.72) is doing a network scan: please take your script kiddy ways someplace else, we have enough problems!!!!

glimmerman

btw emerson, can you link the page to check your dsl availability?

cheers

Emerson

http://prequal.eircom.ie/launch.asp?SITE=BUS

astrofool

sounds like the exact same problems i'm having emerson it's a shame cos adsl wise i'd be needing 1meg/256 static ip/mail etc. which means going with eircom, which is something i am loathe to do, + they do genuinely try and help at irish wisp, but if I have to use the isdn half the time, it really isn't doing what it should be

spongebob

Netsource will sell you all the above as well BTW .

They resell the Business class ADSL products as well as the consumer grade RADSL. I would look for clarity about their throttling practises first.

M

Cal

Similar story here. When things are working they are great but this recent trouble is painfull.

I have been lucky enough to be able to connect through the backhaul but a recent aerial upgrade has left me worse off than ever. I even have the old 56k modem rigged up again as a backup. :rolleyes:

Karl has been as helpfull as possible on all occasions and on my most recent dealings I've been told that all should be sorted this week. I'm also holding out for the 'promised' 1mb free upgrade which is due 'soon'. Anyone else heard of a time frame for things to be put right and upgraded?


Cal

steve-hosting36

Are IrishWisp using the aramiska satelite service as backhaul?

Cal

Originally posted by steve-hosting36
Are IrishWisp using the aramiska satelite service as backhaul?

When Karl was asked that question directly on these boards before he answered No. And even though our pings are not great they are no way as bad as satelite.

Cal