If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

clicksilver doldrums

the_corpo · 2003-09-04 08:59:29

is anyone else currently waiting to be connected to clicksilver?? it's taking aaaaaaaaaaaaaaages 8(

04-09-2003 8:59am

#1

the_corpo

Closed Accounts Posts: 371 ✭✭

Join Date: July 2001

Posts: 281

is anyone else currently waiting to be connected to clicksilver??

it's taking aaaaaaaaaaaaaaages 8(

0

Comments

#2 05-09-2003 11:47am

tomk

Registered Users, Registered Users 2 Posts: 1,067 ✭✭✭

Join Date: January 2003

Posts: 982

Assuming you've tried all the usual channels, drop an email to Martin Lyons at martin@u.tv with your CS account number. He does respond to mail, but there's no guarantee, of course, that he will say what you want to hear.

0
#3 05-09-2003 3:47pm

Negotiator

Closed Accounts Posts: 236 ✭✭

Join Date: April 2001

Posts: 222

I'm waiting since the 7th of August, almost a month now
UTV say they're still waiting for confirmation from Eircon, whatever that means.

0
#4 05-09-2003 4:08pm

Boston

Closed Accounts Posts: 17,163 ✭✭✭✭

Join Date: September 2001

Posts: 16484

yes im also waiting, notice they cashed my cheque though

0
#5 05-09-2003 5:07pm

dahamsta

Banned (with Prison Access) Posts: 16,659 ✭✭✭✭

Join Date: October 2000

Posts: 15270

Originally posted by Boston
yes im also waiting, notice they cashed my cheque though

I'd have a canary if they did that to me. Elara tried it on me a while back, took the money off my Laser even though they didn't have the parts to build my machine. When the part still hadn't arrived when they said it would I made them give it back and cancelled the order.

adam

0
#6 05-09-2003 6:12pm

Boston

Closed Accounts Posts: 17,163 ✭✭✭✭

Join Date: September 2001

Posts: 16484

well i'll put it this way, if i don't have it by the end of september i'll be asking for my money back as well. IBB ripwave propuct should be up at mounthjoy within the year, and thats just better then radsl. Also notice i pay from when the account is activated, not from when DHL deliver the modem, which is only shipped when the account is activated

0
Advertisement
#7 06-09-2003 12:36am

jonski

Registered Users, Registered Users 2 Posts: 6,411 ✭✭✭

Join Date: August 2002

Posts: 5857

Originally posted by the_corpo
is anyone else currently waiting to be connected to clicksilver??

it's taking aaaaaaaaaaaaaaages 8(

Phone them , e-mail them , and get onto martin , I know u shouldn't have to , but if u feel u want it bad enough then do.

I have a thread about my experience here somewhere its worth a read , its called communication between utv and here , do a search , it might help .

found the link to that thread this morning

http://www.boards.ie/vbulletin/showthread.php?s=&postid=1047904#post1047904

.

0
#8 06-09-2003 11:03am

Da Man

Closed Accounts Posts: 193 ✭✭

Join Date: January 2003

Posts: 179

Presumably Eircom is messing them around? Even if that's not the case, that's what they will tell you in any event...

0
#9 06-09-2003 1:59pm

Limey

Registered Users, Registered Users 2 Posts: 81 ✭✭

Join Date: August 2003

Posts: 59

Waiting since 19th July, heard nothing, got no reply, what if I was running a business?

It's no wonder the economy is in the doldrums, the whole country is a laughing stock, the government, the costs of basic things in this day and age, like having an internet connection that you have paid for 7 weeks ago.

Blame Eircon but also blame the regulator that let them get away with it.

0
#10 06-09-2003 3:16pm

sceptre

Registered Users, Registered Users 2 Posts: 19,608 ✭✭✭✭

Join Date: May 2001

Posts: 17984

Originally posted by Limey
Blame Eircon but also blame the regulator that let them get away with it.

Indeed. Eircom are a business. And while it doesn't excuse their excuses, incompetence or shady business practices, you almost expect them to cheat, lie, bribe, act difficult, get into a hissy fit and so on. Obviously they do most of those things (it's been documented here (for the lawyer reading)). The ultimate culprits, when regulation fails, are those who are supposed to be regulating. And obviously those who appointed them and set the unenforced rules in the first place.

Waiting since July 19th, now, well I'd be screaming.

0
#11 06-09-2003 11:23pm

PiE

Registered Users, Registered Users 2 Posts: 5,538 ✭✭✭

Join Date: February 2001

Posts: 5369

UTV have said numerous times that they take the money first because they get charged straight away whether the connection is capable of DSL or not. If it turns out it's not capable, they refund the money.

0
Advertisement
#12 07-09-2003 12:46am

Limey

Registered Users, Registered Users 2 Posts: 81 ✭✭

Join Date: August 2003

Posts: 59

I know that PiE, what I am saying is, the only company that I have any ties with, for this matter UTV, I should be complaining about their service, we all know that the reality seems to be that Eircon are looking after their own customers before they look after anyone elses, I'm sure seven weeks is adequate time to connect me to the service that I ordered & paid for, how long does it take?

I have been a regular reader of this forum for a long time and thought that some people were a bit too demanding, especially with a new product, I changed my mind though when I heard some of the stories here, it's actually getting funny at this stage.

0
#13 07-09-2003 12:50am

dahamsta

Banned (with Prison Access) Posts: 16,659 ✭✭✭✭

Join Date: October 2000

Posts: 15270

Originally posted by PiE
UTV have said numerous times that they take the money first because they get charged straight away whether the connection is capable of DSL or not. If it turns out it's not capable, they refund the money.

UTV gets the refund too. They're a big strong company, they can afford to take the hit, and Irish consumers shouldn't be punished for Eircom's lack of investment in their last mile network.

adam

0