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i-stream problem

  • 01-09-2003 7:15pm
    #1
    BendiBus
    Closed Accounts Posts: 2,074 ✭✭✭


    Hi there,

    On Saturday/Sunday overnight, my i-stream service was lost and since then I have not been able to re-connect.

    My modem (D-Link DSL100D, PCI modem) does not sync up at all.

    The modem passes its self diagnostic routine and the wiring is working (as I've replaced the line from the DSL modem to the 56K one and am able to get a dial-up internet service)

    the 1550 people (as I call i-stream support) did a line test & its OK.

    Anyone got any ideas as to where the fault may lie?

    Bendi.

    As an aside, I can't believe I managed to get by for so many years with just a dial-up service - its driving me crackers :D


Comments

  • #2
    Redshift
    Closed Accounts Posts: 2,486 ✭✭✭Redshift


    The only thing you can do at your end is uninstall and then re-install your card and driver but before you do that unplug all phones and answering machines ect and plug your modem straight into the master socket by itself if you get sync its a problem with your splitter if not then obviously it's either them modem or a line fault. I once lost sync on my DSL it was nearly a week out:rolleyes: right after eircom were up the pole outside my house I came home for lunch and there was a guy up the pole and another down the manhole and the phone was dead, When I came home from work that evening the phone was back but the Sync light on my modem wasn't on after trying everything and ringing them and having my line tested which all came up clear BTW they eventually sent someone out he could find no DSL signal on my line at all:eek: but fair play to him he went straight up to the exhange and rang me from there after about 10 mins of me watching the sync light while he did whatever he was doing up there it was back. He also told me that my line along with a load of others were moved to a different rack but who ever done it didn't move the DSL with it. I was just glad to get it back.
    Keep onto them about it.


  • #3
    BendiBus
    Closed Accounts Posts: 2,074 ✭✭✭BendiBus


    Problem fixed. Presumably by Eircom as I've done nothing.

    Only two teensy weensy problems

    1) The first Biddy I spoke to (Sunday afternoon) did not escalate the problem as she said she would do. Which required a second call yesterday (Monday evening).

    Therefore...

    2) I have given Eircom several Euro via the 1550 support number to report a problem on their side and again on a follow-up call when their own staff didn't do as they were supposed to.

    Paying to report a service fault seems very wrong. :mad:


  • #4
    Redshift
    Closed Accounts Posts: 2,486 ✭✭✭Redshift


    I would be looking for that money back. Also why do you have to call a 1550 number I just called the DSL help desk which was a freephone number form what I remember.


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