IOL connection drops at various times...

Spud_Gun

I am having grief with my IOL connection, and their tech support say that its due to the monitored alarm that I have in my house. Every so often, the 2 lights on my USB modem go out, but I appear to be still connected to the internet as my modem status is showing green. Has anyone else encountered this? On other occasions the ADSL light starts flashing and I am dropped, but it gets picked up again. Could this be due to a monitored alarm? I asked the guy who installed it and he said that its a hard wired port in the alarm (no RJ11 plug and socket) so its not easy to fix, but he also said that he has installed the same alarm (ASTEC) in houses with ADSL without any problems. Does anyone know anything about this issue?

MrPinK

How regularly does it happen? I've heard that IOL reset your connection every six hours to stop ppl from staying connected all the time.

Spud_Gun

This doesn't happen every 6 hours, I haven't stayed connected for anywhere near that length of time. The longest I have been connected was an hour. The shortest time was about 3 mintes. I rang the customer service to get an engineer to come out to perform the engineered install on the alarm, and he started telling me that it was my alarm companies problem as I have performed the self install! I then reminded him that I ordered the engineer install and I never heard from an engineer, so I am hoping that I get a favourable reply from them. Imagine trying to cop out of supporting their own bloody connection!

halenger

Well is the monitored alarm not a simple plug in phone wire? If so it's just like a normal phone-ya put a filter on it. That'd be my guess...

Since you've already done the self install I guess you know this and it's wired in phone wire maybe?

Afaik all you need to do is to get a filter on it. So filter some end of the phone wire-i.e. put a filter on the end that connects to the phone junction box and that should filter your alarm.

Just a thought.

Spud_Gun

The alarm is hard wired, in that its wired into a phone point as opposed to a plug and socket. I got the alarm guy to come around and he put an IOL filter on the incoming line to the house, but that didn't work as the filtered line was filtered again through the filter/spliter. Filtering twice is bad from what I can tell.

halenger

then what to do is get a new wire put in. that's the best thing to do in my opinion.

Get one end as a plug in so that it can plug in after your splitter then hard wire the otehr bit into the alarm.

You should be able to do it yourself really. There's only 2 wires used in actualy telephones. that's the two centre ones.

One live and one neutral.

You'll find a guide on google if you really need one else it's back to engineers!!

Good luck anyhow.

-ADREN-

Afaik spud there is a huge artical on this all ready on this Broad Band Forum explaining all about dsl and monitored alarms I seem to have the same problem and i think it must have to do with my house alarm also, but it only does it to me at certain times, and not that often, so im not so botherd... Have a search on Boards for 'Alarms' or something like that anyways your bound to find it.

Regards,
-Coz.