SKY changing packages

DaithiSurfer

Can anyone tell me what is the deal with changing packages on sky.

I have it over a year and am on sky world.

If i change to a different package :
1) if i reduce my sky package will it be changed today?
2) if not when does it take effect?
3) if it takes effect now, then what happens with the bill.
4) if i increase my package does that happen immediatley and what about billing then?


Does anyone have the number for this in ireland. I'm at work and can't find it.

watty

You can downgrade from day box installed with 1month notice. No need to wait a year. Only cancelling needs the 1 year notice from install date!

Upgrades or re-subscribes are fairly instant.

One of the other threads has the phone number.

Next Direct Debit is adjusted (for part of month on upgrade or down grade till next DD date) and then full change on DD after that.

therecklessone

1800 535 767.

I cancelled Syy Sports a while back, and they offered two options:

1. Cancel immeadiately, and get a refund for "unused" viewing on next bill.

2. Wait until end of the period you've already paid for, then it would have been cancelled.

Try a call to them and ask, might be worth calling again towards the end of paid-up period just to confirm it will be cancelled.

DaithiSurfer

Thanks guys,
I think i'll give them a call.
I'm going to cancel the sports because if i pay for sports i expect to see all matches but i can't watch prem+ games.
The movie channels are having sound drop outs on sky+ so i'll tell them i want rid til its fixed.
Just making my stand for all it'll be worth.

Genghis

AFAIK You have to stay with your new package for 30 days after the change - thereafter you can change again.