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UK. Oftel Sets Minimum USO Data Speed At 28.8k while Comreg go from 2.4k to 0k

  • 23-07-2003 4:02pm
    #1
    Closed Accounts Posts: 6,143 ✭✭✭


    The UK has 2 Telcos. In a curious anomaly Britain had one Carrier for years apart from Hull in Yorkshire who had their own Telco. They have a USO as do BT in the rest of the country and Eircom here.

    In a no nonsense piece of Straight Regulating, Oftel (the Comreg equivalent in the UK) have set the minimum data speed FOR BOTH BT AND KINGSTON at no less than 28.8k from the 25th of July 2003 . That is 12 times faster than our basic standard here.

    (Comreg want to reduce the Irish one from 2.4k to 0k as we discussed at length in here last month)

    Story here and the full USO is [URL=http://www.oftel.gov.uk/publications/eu_directives/2003/uso0703.pdf ]Here[/URL] . Would someone on the committee get this over to Comreg before they make an awful mistake.

    Page 59 Annex B of the Second Link States the regulatory conditions in full including the removal or bypassing of Pair Gain devices if necessary to get 28.8k
    Annex B
    Guidelines on functional Internet access
    The requirement to provide a connection which permits functional Internet
    access
    1. A provider designated for the purposes of universal service (‘the Provider’) is
    required under the specific universal service conditions to provide telephony
    services at data rates that are sufficient to permit functional Internet access.
    2. This obligation relates to:
    • a single narrowband connection only: it does not extend to other types of
    connection, such as broadband or ISDN; and
    • the connection itself, not to other matters outside the control of the Provider,
    such as an end-user’s computer or Internet service provider.
    3. These Guidelines clarify the circumstances in which Oftel is likely to consider
    that the Provider is offering functional Internet access.
    4. Oftel will consider that the Provider is providing functional Internet access
    where it is able to demonstrate that it is making every reasonable effort to
    ensure that lines achieve optimum performance, particularly where the enduser
    intends to use the line for Internet access.
    5. In forming a view on whether the Provider is making every such reasonable
    effort, Oftel will look at:
    • the data rate achieved by the connection;
    • the measures taken by the provider in respect of pair-gain devices, such as
    DACS;
    • the measures taken by the provider in response to complaints about
    unsatisfactory Internet access, which are not related to pair-gain devices;
    and
    • the provider’s general management and business processes.
    Data speed achieved by the connection
    6. Oftel has considered the capabilities of networks, local line plant and terminal
    equipment currently available. It has concluded that end-users should be able
    to expect that single narrowband connections will support data transmission at
    a reasonable speed.
    7. Whilst Oftel is not mandating a minimum speed, Oftel is of the view that, at the
    current time, a connection speed of 28.8 kbit/s is a reasonable benchmark for
    functional Internet access. Over time, this rate may need to be revised to
    60
    reflect advances in networks and equipment, and changing social and
    economic conditions.
    Measures taken by the provider in respect of pair-gain systems
    8. The following are an indication of the measures Oftel expects the Provider to
    take in connection with pair-gain devices, such as DACS. There may be other
    scenarios not specifically addressed below; the following matters are
    nevertheless likely to be relevant.
    Where an end-user requests a second line
    9. The Provider should establish whether the second line is intended to be used
    for Internet access.
    10. If the line is intended to be used for Internet access, the provider should take
    all reasonable steps to avoid fitting, or using existing, pair-gain systems.
    Reasonable steps include:
    • providing an unused line without pair-gain devices fitted;
    • rearranging existing lines to provide a line without pair-gain devices fitted;
    and
    • carrying out minor network infrastructure build to provide new lines without
    pair-gain devices fitted; and
    • carrying out any other reasonable measures to provide a new line in
    preference to the use of pair-gain devices.
    Where an end-user complains about the performance of an existing line
    used to access the Internet
    11. Oftel considers that where a line is fitted with a pair-gain device, such as
    DACS, the line is unlikely to achieve optimum performance.
    12. Therefore, where an end-user complains about the performance of a line used
    to access the Internet and the line is fitted with a pair-gain device, the Provider
    should take all reasonable steps to provide the end-user with a line without a
    pair-gain device fitted, for example by:
    • removing the pair-gain system altogether;
    • providing an unused line without pair-gain devices fitted;
    • rearranging existing lines to provide a line without pair-gain devices
    fitted;
    • transferring the pair-gain system to a more suitable line;
    • carrying out minor network infrastructure build to provide new lines
    without pair-gain devices fitted;
    • deploying an alternative, less detrimental pair-gain system where
    possible; or
    61
    • carrying out any other reasonable measures to provide a new line in
    preference to the use of pair-gain devices.
    Where the Provider is carrying out modifications to its network
    13. If, having exhausted other options, the Provider needs to fit existing lines with
    pair-gain systems or transfer a pair-gain system to another line, it should
    ensure that this will not adversely affect an existing user of narrowband access
    to the Internet.
    14. There are several methods open to the Provider to assess the use of other
    lines, one of which is to examine call data records. Whilst Oftel suggests this
    as an example of a reasonable method for checking the use of the line, the
    provider should be aware of its responsibilities with respect to the use of call
    data records. The information gained from call data records must only be used
    for the purposes of establishing whether narrowband Internet access is used
    on a particular line. As detailed in Oftel’s Statement on BT’s marketing of
    Internet services and use of joint billing (19 May 2002), it must not be used for
    any marketing purposes.
    Measures taken by the provider in response to complaints about
    unsatisfactory Internet access, which are not related to pair-gain devices
    Investigation
    15. Where the Provider receives a complaint from an end-user about
    unsatisfactory connection speed, the Provider should take the end-user
    through a series of self-tests, such as checking the data speed displayed on
    the end-user’s computer, and removing all other terminal equipment eg fax
    machines, from the connection.
    16. Further investigation, such as the Provider conducting a site visit to test the
    connection itself, is required only where it is established that the end-user is
    experiencing connection speeds which are persistently lower than the
    benchmark of 28.8 kbit/s. The Provider is not required to investigate further
    where the problem clearly falls outside its control, eg there is a problem with
    the end-user’s computer or Internet service provider.
    Minor problem with the network
    17. Unsatisfactory Internet access may be caused by a minor problem, eg
    interference, a problem with the final link (underground or overhead) from the
    distribution point to the end-user’s premises, or some other easily repairable
    fault.
    18. Where the Provider establishes that there is a minor problem, it should take
    action at the earliest opportunity to ensure that the end-user’s connection
    62
    provides functional Internet access, in particular that it is capable of achieving
    the benchmark data speed of 28.8 kbit/s.
    More significant problems with the network
    19. Oftel recognises that there may be circumstances where there is a significant
    problem with the network and it is not reasonable and/or proportionate to
    expect the Provider to take action on the basis of a single complaint about
    unsatisfactory Internet access.
    20. The Guidelines address two examples of such a significant problem below.
    There may be other scenarios not specifically addressed below; the following
    examples are nevertheless likely to be relevant.
    Distribution (‘D-side’) cables
    21. These are the secondary cables that link a primary connection point (known as
    a ‘cabinet’) to the final distribution point serving an end-user. One D-side cable
    will probably serve tens of distribution points but a particular distribution point is
    normally only served by one D-side cable.
    22. Where the Provider establishes that there is a problem with a D-side cable, it
    should log the complaint against that particular cable and, when the threshold
    indicated below is reached, take action at the earliest reasonable opportunity to
    ensure that functional Internet access, in particular a benchmark connection
    speed of 28.8 kbit/s, is provided to the affected end-users.
    23. Threshold: where the Provider logs substantiated complaints regarding 10% or
    more of the working circuits terminated on a particular cable at a particular
    distribution point or at a particular cabinet.
    25. Where the Provider establishes that there is a problem with an E-side cable, it
    should log the complaint against the particular cable and, when the threshold
    indicated below is reached, put in place a work programme to ensure that the
    problem is addressed at the earliest reasonable opportunity. As indicated
    under ‘General management and business processes’ below, the Provider
    should advise Oftel of any such work programme.
    <snipped to fit>


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