Channel 4 on NTL analogue in Dublin

JDxtra

What's going on with Channel 4 on NTL analogue in Dublin? It's suffering quite a lot of picture freezing and breakup.

I guess it's a problem with the feed they are using.

It's most annoying - anybody know what's going on? Or if they ever plan to fix it! (as if!!!).

loyatemu

yeah - i'm having the same problems in bray, picture freezing momentarily. Anyone tried contacting NTL about it?

JDxtra

I couldn't be bothered ringing them as you have to wait for 45 minutes on hold.

I sent them an email a few days ago - but they probably will not reply.

If they do read my email, they will probably send an engineer to my house even though I explained quite clearly that it's not just me who has the problem.

JDxtra

Guess what, they replied to my email. But as I suspected - they didn't read it properly!!


Dear Mr Dempsey,

Thank you for your email. Faults such as this can affect only a small fraction of homes. However, in order for us to establish the nature of the problem, thus allowing us to put a resolution in place, it would be necessary to schedule an appointment for a service technician to call to your home. IF at all possible and at your earliest convenience, please advise of any days or dates that may be available to you?

If you have any further queries, please do not hesitate to contact us on 1800 321 321 or once again e-mail us on customer.support@ntl.ie

Kind Regards
NTL Customer Support


ww) ww)

Sleipnir

Yeah I've been getting the same thing in Clondalkin and Rathmines so it's not localised at all. Sent them an email and got pretty much the same reply that JDempsey

celticfc

I'm in Tallaght and I havn't noticed it at all

colinsky

I have noticed the same in central Dublin. Have had it happening for at least a week or two.

Only happens on Channel 4, a few times per hour.