ADSL Settings for IOL Broadband - anyone got them?

CubicleDweller

Sorry to start yet another thread about this, but I think this one may be useful to lots of people in the coming days and week, if we can find the answers.

I'm trying to connect to IOL Broadband (EsatBT's RADSL service) with a modem other than the one provided by EsatBT (it's a D-Link DSL 504 Modem/Router, not that it matters). There are various settings that I need to configure on this device. Someone who already has the standard Zyxel modem working can probably find these out by poking around in the Windows Control Panel somewhere. Some of these may even be documented in the pack that Esat send out, but I'd like to get this shiny new toy working without waiting for that.

Here's what I need to configure:

• VPI: (this is a number)
• VCI: (this is a number)
• Encapsulation:
  choice of:
  PPPoE LLC
  PPPoA LLC
  PPPoA VC mux
  IPoA LLC
  IPoA VC mux
  Bridge LLC
  Bridge VC mux
• User Name: (got this from Esat, though it seems you may have to add "@iolbb" to it?)
• Password: (got this, thanks
• Authentication:
  choice of:
  chap
  pap
• Connect On Demand:
  choice of:
  enabled
  disabled
  (guess I can leave that enabled)
• Idle Time: (this is a number)
  Leaving this at zero (disabled), since it's a flat-rate service

Frank Grimes

IOL's RADSL is just a resell of Eircom's isn't it?
If so, the vpi is 8, vci is 35, Encapsulation PPPoE/LLC, authentication CHAP.

CubicleDweller

Frank, you're a lifesaver!

I *thought* the settings would be the same as for Eircom, but I wasn't sure if some of them might be different. Will have to disconnect now to try those settings out - will post back here with results.

Thanks!

CubicleDweller

hmmm... no joy...

Tried those settings, but all I could get was "Auth . fail".

I'm guessing somthing must need to be set up differently for Esat - or else they've screwed up, and my account and/or line isn't enabled yet.

I tried both "myusername" and "myusername@iolbb", as bizmark (I think) reckons you need the "@iolbb" bit. Still nothing doing.

There's one more thing I can try - I'm connected upstairs in the spare room, over a long trailing lead - I'll try connecting directly to the phone socket downstairs. It's worth checking, anyway.

But I've gotta dash now - got a family outing to go to, and I'll be away overnight. Feel free to post any more (helpful) suggestions here in my absence - I'll check back again tomorrow!

Frank Grimes

You could try connecting with PAP as the auth. method, but if it's getting as far as authenticating it's probably just a username/password problem.

Renton

ive tried this and failed.

Altho, those Dlink DSL-504 routers do have a bit of a bug in the chap/pap selections.

Netsource use pap auth, but you have to select chap with the dlink's.

I also heard from one of the IOL techhies that he hasnt heard of anyone succeeding in using a 3rd party router on their service.

Renton.

CubicleDweller

Just popped in one more time, in case there was a miraculous answer here.

Frank, I think I tried both PAP and CHAP, but neither worked - can't remember if the error message was any different with PAP. There may be some combination of PAP/CHAP and with/without "@iolbb" that I haven't tried - will try them all tomorrow.

Originally posted by Renton

I also heard from one of the IOL techhies that he hasnt heard of anyone succeeding in using a 3rd party router on their service.

And I suppose he was quite proud of that...?

CubicleDweller

Okay, I've tried all four combinations of PAP/CHAP and with/without "@iolbb" appended to the username. Still no dice. I usually get "Auth. fail", though I sometimes get "LCP No Response".

So, I'm beginning to wonder if it's correct to assume that the VPI, VCI and Encapsulation are the same for Esat as for Eircom.

PLEASE, could someone with a working IOL Broadband connection try digging around in the Control Panel to find these settings? It would be GREATLY appreciated!

bizmark

vpi = 8
vci = 35

thats about all i know or can easly find

M03

Hi Cubicle Dweller,

Great idea for a thread.

A friend who was setting up i-stream was using the zyxel 630 but was sent no installation CD. So he rang eircom support and the guy said to use Multiprotocol over AAL5 (RFC 1483) for the encapsulation method. I don't know which method that matches in your list.

Good Luck.

M03

CubicleDweller

Thanks bizmark - that confirms that those two settings at least are, as Frank suggested, the same as for Eircom. That just leaves the encapsulation and authentication type.

Am I right in thinking that you *do* put the "@iolbb" after the username?

M03, I'll see if I can find out what RFC 1483 maps to (if anything) - thanks for the info.

At this stage, I might leave things until the Esat modem arrives - that's meant to happen tomorrow.... (we'll see). Found a posting elsewhere on the boards, that explains how to get Eircom's Zyxel modems working on Windows 98, so I'll see if I can that working with IOL - it's the same modem, I think. Probably need to find a way to upgrade Win98 to Win98SE first, though. If I can do that, and get the modem working, then that will rule out a dodgy line, an account that hasn't been activated yet, etc. Maybe I can dig around then and find out what all the settings need to be.

I'll be very unimpressed if it turns out to be impossible to use a DSL-504 with IOL.

Thanks again folks, for your help.

ceejay

Hi, I've IOL BB running with a Zoom X4 modem/router, and it works fine. Found the settings in the Device Manager for the Zyxel modem IOL sent me.

Settings I'm using are:

VPI: 8
VCI: 35
Encapsulation: PPPoE LLC

My authentication options include Auto, which is the default, and worked fine, so I'm not sure which it's using.

Username has to have @iolbb at then end.

Don't know if this helps you, but at least it's possible to connect using something other than the modem Esat provide

Ciarán.

ando

of course you can use different devices. I used to get that problem with netsource. try changing some settings, click modify, then try connect. Or, try changing the settings, click modify, then safe and reboot device, then try connect. Sometimes you have to mess around with the modifying and saving in the Dlink. If you have a search on one of the netsource setup threads, the correct procedure is in there. BTW, you are getting the adsl link light are'nt you? lol

ando

also, disable connect on demand. My netsource connection only works when this is disabled on the Dlink 504.

so,

VPI: 8
VCI: 35
Encapsulation: PPPoE LLC
username : user@broadband.com
CHAP
connect on demand = disabled
idle time = 0

now just modify or save... bla bla bla connect ... 'connected' wohhoooo

CubicleDweller

Guys,

Thanks!

Ceejay - it's good to know someone managed to connect with an "unsupported" device - and that most of the setting I've been using are correct.

Ando - Will try disabling the "Connect on Demand" - that's something I hadn't tried. Yes. the ADSL light is on. And the Modify/Save/Reboot stuff in the DSL-504 is a bit confusing alright.

Needless to say, my IOL modem did NOT arrive today.

Don't have time to try any more tests right now, as I have to pop out for a while - but I'll get back to it this evening. Will post results then.

Thanks again.

ando

god damn it, stop going out

ando

CubicleDweller

Okay, I'm back in.

Ando, thanks for taking the trouble to post the screenshot. Now that I've disabled "Connect on Demand", those settings are exactly the same as mine, apart from the username/password (of course), and the "Item Name", which is cosmetic. But still no joy. And yes, I rebooted the router.

By the way, the router has two leds for ADSL - one marked "Link" and one marked "Act" - which I guess is Activity. The Link led is lit the whole time (as long as the phone line is connected), which I'm guessing means that my phone line *is* ADSL-enabled, and probably is giving a decent signal. The "Act" led flickers briefly during connection attempts. There is also a "Status" led, which flashes slowly all the time - guess this just means that the device doesn't currently have an active ADSL connection.

For the username, I'm using "myusername@iolbb", as recommended by ceejay and bizmark. I also tried "myusername" and "myusername@iolbb.ie" - all without success. No matter which version of the username I use, it still comes back "Auth. fail" - and I've re-entered the password several times, in case I had made a typo. The exact sequence of messages is "Connecting", "Disconnecting", "Auth. fail". Also, the router's Event Log (which I just found today) says encouraging things like "ADSL Link Up", and more stuff like that, but then says "Authentication Failure" and "PPP Stopped". (Or words to that effect - going on memory here.)

So, at this stage, I'm leaning towards the theory that the router settings are (now) correct, the phone line is ADSL-enabled, but my IOL Broadband account details are not correctly set up on whatever system the CHAP authentication uses for its lookup.

The username and password were (like everyone else's, it seems) arranged over the phone. That's got to be an error-prone way of doing it. Perhaps the person I was speaking to typed in a different spelling of my username or password to what I wrote down. I'll ring them (yet) again tomorrow, and ask them to confirm my username and password.

Jeeze, I'm getting sick of this....

But thanks for your help. If I ever get this thing working, I'll owe pints to lots of people on this forum...

flamegrill

Originally posted by CubicleDweller

For the username, I'm using "myusername@iolbb", as recommended by ceejay and bizmark. I also tried "myusername" and "myusername@iolbb.ie" - all without success. No matter which version of the username I use, it still comes back "Auth. fail" - and I've re-entered the password several times, in case I had made a typo. The exact sequence of messages is "Connecting", "Disconnecting", "Auth. fail". Also, the router's Event Log (which I just found today) says encouraging things like "ADSL Link Up", and more stuff like that, but then says "Authentication Failure" and "PPP Stopped". (Or words to that effect - going on memory here.)

Have you tried "username@iol.ie" ? I don't know where the lads got iolbb from, but if it would be anything at all I'd have thought it to be iol.ie.

Give it a lash and let us know.

hth,

Paul

eth0_

Originally posted by flamegrill
I don't know where the lads got iolbb from, but if it would be anything at all I'd have thought it to be iol.ie.

From IOL support i'd imagine. It's username@iolbb definitely.

Cubicledweller - did you ever ring support to double check your username and password? Perhaps they made a typo in your user/pass....could be something really simple like that!

CubicleDweller

Well, whaddaya know, I've got me some bandwidth!

eth0_, you were right - as I suspected - it was all down to a stupid typo.

Rang Esat's customer service (1800) number, moaned a bit about my modem STILL not having arrived, and said I was really calling to check my username and password. The lady I spoke to was really quite nice, and *very* apologetic about the delays... I think they may have been told to go out of their way to apologise, since her whole tone was much more conciliatory than any of her colleagues that I'd spoken to before. Or maybe I just finally found the nice one.

Anyway, she said I'd have to talk to tech support about the password, and gave me the 1890 (premium rate!) number to call. Did that, and spent about 11 minutes on the call - from a mobile, as if it weren't expensive enough. The tech support guy asked for my username and password, and verified that the password didn't work. He couldn't tell me what the correct password was (I'd have been worried if he could!) but said that they could reset it, but I'd have to request that through Customer Support. He said he'd transfer me, so I thought I'd be patched through immediately. Instead, I found myself in the usual call queuing system, except that I was paying 1890 rates instead of nothing on the 1800 number. So, it was a pretty brief conversation when I got through - told them the new password I wanted, got them to spell it back to me, and they said Tech Support would do it, and would call me back asap.

An hour later, got the call back from Tech Support, confirming that the new password was in place and would take a couple of hours to propagate to the relevant servers. About an hour and a half after that, I tried connecting with the new password, and it worked first time!

So, for the record, the settings posted above by Anto are the correct ones. The Username field should contain "myusername@iolbb". Just that - no ".ie" or anythiong else on the end. And it works.

In fairness, all four Esat employees that I spoke to today (two each in Customer Service and Tech Support) were very helpful, and the problem, once identified, was quickly resolved. I might write to them and ask for a rebate to compensate me for the delay, and for the cost of that 1890 call, since that was due to their error. (After all, I chose the original password, and I had it spelled correctly, so the error must have been on their side.) Arranging passwords over the phone is a bad idea - they should use a secure web page, or something similar.)

But, at the end of the day.... I'VE GOT BROADBAND! WOO-HOO!!!!

By the way, I downloaded a big RPM file from Esat's FTP server, and it came in at an average of 52.5 KB/sec. Pings don't matter to me, as I'm not a gamer, so that's enough testing for me.

Thanks to everyone who helped with the settings and other suggestions. I've no idea where I'd have gotten the answers otherwise.

M03

Nice one Cubicle Dweller!

That's made me feel much better about spending €100-€200 on a router/modem/switch unit. :cool:

Don't worry about the premium rate support number you're not allowed to ring it anymore because you aren't using the zyxel.

Hoping to receive my modem by Friday.

Enjoy your broadband.

M03

ceejay

Isn't 1890 a local call rate number? The premium rate numbers are all 15xx if I remember correctly. 1890 is like 1850, except that instead of a flat rate, it's time based.

Ciarán.

CubicleDweller

Doh!

Ceejay, you're right - 1890 is LoCall. Not sure what that means from a mobile - probably the same as calling a normal landline in Ireland. Anyway, you're right - it won't break the bank,

And I hope *you're* right too, M03, about me never having to call tech support again.