Sky end pretty impressed

shinzon

Pretty impressed with sky so far, i signed up for sky digital on friday last, lo and behold sky card drops in my letter box 10 mins ago, now thats service, just have to wait for installer to contact me, will have to discuss cabling options and costs as per my pevious thread

Was a long standing analogue customer with sky for about 4 years wonder has that something got to with it

Regards

Shin

shinzon

From the time you get the card to the time you notify the shop, how long does it take for the enginner to contact you as to when hes likely to be out to install the dish et al or is it just whenever he feels like picking up the phone

some people might find this useful as regards how much cable is included in the standard install, got this from sky when i e-mailed them

****************************************************
The standard cabling included in the installation of a Sky digital satellite
system is as follows:

* 20 metres of cabling from the satellite dish to the Digibox

* 20 metres of cabling from the digibox to the TV link

* 10 metres of telephone cabling from the telephone socket to the
modem
****************************************************

Regards

Shin

Tony

Firstly 20metres is excessive and would not be considered by independent installers to be standard 15m max is the norm however sierra may be bound by this greater figure

Cabling to a TV link is definitely not included in digibox install, whoever sent you this mail is mistaken, perhaps they meant as part of the standard charge for a second point.

10 metres of cable from a telephone point is way out, I would find it difficult to even find a house that had a socket 10 metres away from TV.

Sounds like whoever sent you this mail is talking off the top of their head as reatilers have never received any such information or clarification on this from Sky.

About your install if its from a retailer the perhaps you should ring him/her to let them know your card has been received.

Hope it works out for you

Originally posted by shinzon
From the time you get the card to the time you notify the shop, how long does it take for the enginner to contact you as to when hes likely to be out to install the dish et al or is it just whenever he feels like picking up the phone

some people might find this useful as regards how much cable is included in the standard install, got this from sky when i e-mailed them

****************************************************
The standard cabling included in the installation of a Sky digital satellite
system is as follows:

* 20 metres of cabling from the satellite dish to the Digibox

* 20 metres of cabling from the digibox to the TV link

* 10 metres of telephone cabling from the telephone socket to the
modem
****************************************************

Regards

Shin

shinzon

*************************************************
Dear ****
Thank you for your email requesting information about installation cabling.

The standard cabling included in the installation of a Sky digital satellite
system is as follows:

* 20 metres of cabling from the satellite dish to the Digibox

* 20 metres of cabling from the digibox to the TV link

* 10 metres of telephone cabling from the telephone socket to the
modem

Should you need more than the standard amount of cabling provided, this will
be charged at a rate per metre. This is payable to the - engineer at the
time of installation, and can be made by cash, credit card or cheque with
the guarantee card. To find out how much this is per metre call customer
services on 1 800 535 767.

I trust that this information assists with your enquiry. If you require any
further assistance, please do not hesitate to contact me at the above email
address.

Kind regards

Lynn Gibb
Customer Admin
*************************************************

This is the full e-mail as proof, i dont like printing full names, but i thinks she wouldnt mind as this is what was written.

Anyhoo installers came just after i posted that last message, was charged nothing only the 15 euro, so im a happy bunny, ye wouldnt even know there was cables anywhere, very professional, were done in an hour

Regards

Shin

Tony

I do not doubt the authenticity of the mail, its just that sky staff have a habit of saying and writing things which have no basis in fact.

Glad your install went well

Originally posted by shinzon
*************************************************
Dear ****
Thank you for your email requesting information about installation cabling.

The standard cabling included in the installation of a Sky digital satellite
system is as follows:

* 20 metres of cabling from the satellite dish to the Digibox

* 20 metres of cabling from the digibox to the TV link

* 10 metres of telephone cabling from the telephone socket to the
modem

Should you need more than the standard amount of cabling provided, this will
be charged at a rate per metre. This is payable to the - engineer at the
time of installation, and can be made by cash, credit card or cheque with
the guarantee card. To find out how much this is per metre call customer
services on 1 800 535 767.

I trust that this information assists with your enquiry. If you require any
further assistance, please do not hesitate to contact me at the above email
address.

Kind regards

Lynn Gibb
Customer Admin
*************************************************

This is the full e-mail as proof, i dont like printing full names, but i thinks she wouldnt mind as this is what was written.

Anyhoo installers came just after i posted that last message, was charged nothing only the 15 euro, so im a happy bunny, ye wouldnt even know there was cables anywhere, very professional, were done in an hour

Regards

Shin