Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Support Supervisor Position

  • 16-06-2003 12:22pm
    #1
    ToxicPaddy
    Moderators, Business & Finance Moderators, Society & Culture Moderators Posts: 9,763 Mod ✭✭✭✭


    Ok Ladies and Gents,

    There's a position going in the company where I work.

    Its a small company of approx 40 staff based just off Merrion Sq, Dublin.
    The position is supporting the companies own software, working with a small team.


    Pre Requesites:

    - Previously worked in a helpdesk environment supporting web products.
    - 6-7 years experience in a product support environment
    - Call Center Services
    - Tele Web Services (email response centers, customer support, helpdesk)
    - Good knowledge of following: Windows DOS?98/NT/2000 and Excel
    - Excellent Customer Service relationships
    - Ability to work in a team
    - Attend Meetings / Support Reviews and communicate issues.
    - Call logging and escalation
    - Resolution and monitoring of calls
    - Build Demo Databases for Clients.


    Knowledge of the following Desireable:

    - Previous experience of working with Gemini Helpdesk advantageous.
    - Accountancy Experience
    - Experience of working with Management Information System software
    - Use of Modem Communications eg. NetOp, Net Meeting etc.

    Thats all the info I have on it at the moment. As soon as I get more info,
    Ill add it to my original post.. If you have any questions just pm me..

    Tox :D


Advertisement