Playstation Network - 2 Step Verification Issues - help

Big Daddy Kane

Hi, I recently changed my mobile number and didn't realise my 2 Step Verification was still linked to the old one!

I have tried to contact the PS 24/7 chat, but to no avail, just says ''can not connect you to agent, try again later''.

I tried to call the number but again it says support is closed (even though it says open 10-30am - 19.30pm).

How to do resolves this issues? I can not purchase any games or sign in to the PS network on my ps5.

Is there a way to resolve this issue?

Any help welcome!

Thanks

TitianGerm

https://www.boards.ie/discussion/2058276136/playstation-network-2-step-verification-issues-help

Can you reset 2FA using backups codes?

Big Daddy Kane

Not sure, I can't sign into my PSN as when I enter my email address and password, it then says ''we sent a code to your mobile'' please enter the verification code.

I don't know how to get into the PSN in order to change the settings :(

TitianGerm

https://www.boards.ie/discussion/comment/120009999#Comment_120009999

The backup codes are used when you can't get your 2FA code.

You should click the "I can't remember my password" option.

Big Daddy Kane

Hi Titian, after waiting an hour online for an agent (ahh!) they managed to deactivate my 2SV on my account.

I had to answer some security questions etc.. but was sorted within minutes.

Just bought FIFA 23 ultimate edition as it was on special ;)

Thanks for you help & Happy Xmas!

Kevrano

When that happened to me, I had to phone customer support. It took a while, but they removed the 2FA on my accounts