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Debenhams - What is wrong?!

  • 19-06-2013 9:44am
    #1
    another question
    Closed Accounts Posts: 1,386 ✭✭✭


    I have been to trying to make a relatively small purchase to the value of less than €30 on the debenhams online site. Between yesterday and today it WILL NOT WORK. It keeps declining my card for no reason. I rang my bank and they said there was absolutely no issue.

    I then tried another card belonging to my mum and another card belonging to my sister and neither work. This is a combination of banks, visas/MasterCard and credit card and debit cards and none of them are working.

    When I go to try and find a contact number for them, this seems to be another impossible task. I can't find an email address or an Irish phone number. What is wrong with this crew?


Comments

  • #2
    ibarelycare
    Registered Users, Registered Users 2 Posts: 58,456 ✭✭✭✭ibarelycare


    The customer services number is on their website...


    Telephone us
    0818 784 877

    Lines are open:
    Monday to Friday 8:00 to 23:00 Saturday & Sunday 8:00 to 20:00


  • #3
    Gormal
    Registered Users, Registered Users 2 Posts: 4,583 ✭✭✭Gormal


    it's the date format I think you have to use 2013 format for the year


  • #4
    another question
    Closed Accounts Posts: 1,386 ✭✭✭another question


    Gormal wrote: »
    it's the date format I think you have to use 2013 format for the year

    Tried that too, gave up in the end, never got speaking to a single debenhams rep.


  • #5
    Gormal
    Registered Users, Registered Users 2 Posts: 4,583 ✭✭✭Gormal


    Well I ordered something for €28 and had problems paying too until I realised that the date format was 06/2013 then it went through fine. But it gave me an error message, never said it was declined.


  • #6
    Gormal
    Registered Users, Registered Users 2 Posts: 4,583 ✭✭✭Gormal


    You know what it might have been the month were you using 06, I think it might have been just 6. Anyway my order disappeared in transit.....typical


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