AIB -

fishy fishy

no problem ruining peoples credit history Have they not learned anything at all - the fools. Thank goodness I have the sense not to have anything to do with them.

incompetance.com

Basq

fishy fishy wrote: »

hank goodness I have the sense not to have anything to do with them.

So you're a Ulster Bank customer?

OldGoat

fishy fishy wrote: »

incompetance.com

Zomg.biz

Cienciano

fishy fishy wrote: »

no problem ruining peoples credit history Have they not learned anything at all - the fools. Thank goodness I have the sense not to have anything to do with them.

incompetance.com

You lost any sympathy I may have had with that bit at the end.

kirving

Ah go way outta that, I think they're great!

fishy fishy

Cienciano wrote: »

You lost any sympathy I may have had with that bit at the end.

who's looking for sympathy - I did say I had nothing to do with them. TG

casual observer

Now some people have a chance to get something back from the banks.
Anyone know how AIB got on with their compo claim against Oracle last year for €84 million?

Hardonraging

Cienciano wrote: »

You lost any sympathy I may have had with that bit at the end.

.ie all the way amirite !!!!!

Colmustard

I am actually in the process of changing my acc to the ulster bank. I notice on my statement all these charges for use of card, internet banking charges etc. The ulster bank has no bank charges. Also Ulster bank has a debit card which you can also used on the internet, the AIB laser card is not recognised by most sites so that means I can get rid of my credit card and only pay tax on one card rather then 2 cards.

Plus the Ulster bank is nearer to me so I can walk to it rather then drive. Every little helps, I never thought I would have to think this way but the recession is biting me.

Mr Benevolent

Colmustard wrote: »

I am actually in the process of changing my acc to the ulster bank. I notice on my statement all these charges for use of card, internet banking charges etc. The ulster bank has no bank charges. Also Ulster bank has a debit card which you can also used on the internet, the AIB laser card is not recognised by most sites so that means I can get rid of my credit card and only pay tax on one card rather then 2 cards.

Plus the Ulster bank is nearer to me so I can walk to it rather then drive. Every little helps, I never thought I would have to think this way but the recession is biting me.

I've never had a problem with AIB. UB's computers seem a bit iffy though.

Colmustard

Confab wrote: »

I've never had a problem with AIB. UB's computers seem a bit iffy though.

Its fixed now.

I never had a problem with AIB either but right now for me UB is a better deal.
I have to change my direct debits, but I had to do that a few times when I lost my cards etc. So that is the only inconvenience.

Valetta

fishy fishy wrote: »

no problem ruining peoples credit history Have they not learned anything at all - the fools. Thank goodness I have the sense not to have anything to do with them.

incompetance.com

Banks don't ruin people's credit history... they do it themselves.

ScumLord

I've been with AIB since I was a child but looking to change, there seems to be a lot of dodgy dealings going on at AIB and their DC is useless. Was in the UK yesterday and couldn't pay for anything with it. Just keep forgetting to get around to it.

mconigol

Valetta wrote: »

Banks don't ruin people's credit history... they do it themselves.

Except Ulster Bank right?!

Valetta

mconigol wrote: »

Except Ulster Bank right?!

I don't think anybody's credit rating will be affected by the Ulster Bank debacle.

optimistic_

mconigol wrote: »

Except Ulster Bank right?!

Erm ... no?

Unless you have a case in point to prove that they have.

fishy fishy

Valetta wrote: »

Banks don't ruin people's credit history... they do it themselves.

sorry but in this case it was the bank. :rolleyes:

Africa

Agree; awful bunch of scum running that place. Deserved nothing from us and yet got an over inflated bailout anyway.

Im not being charged due to student account, but will be going to UB as soon as they start me with petty charges.

When their CEO and lots of the bondholders are profiting from the bailouts, it shows how god damn flawed our system is and how corrupt our government is.

Cowards and cheats, the lot of them.

[/rant]

Retrovertigo

Colmustard wrote: »

The ulster bank has no bank charges.

Ulster Bank will be introducing charges the same as everyone else.

Colmustard

Retrovertigo wrote: »

Ulster Bank will be introducing charges the same as everyone else.

Do you know when??

weldoninhio

Ulster Bank announced about 3 months ago that they will be bringing in fees and charges in line with what other banks charge. Not sure if they gave a date, but why wouldn't they??

If every other bank is making money from it, they'd be fools not to.

partyatmygaff

ScumLord wrote: »

I've been with AIB since I was a child but looking to change, there seems to be a lot of dodgy dealings going on at AIB and their DC is useless. Was in the UK yesterday and couldn't pay for anything with it. Just keep forgetting to get around to it.

They're changing to Visa Debit (At long last) from next month.

Fr_Dougal

partyatmygaff wrote: »

They're changing to Visa Debit (At long last) from next month.

Yeah laser is close to being extinct now at this stage.

Tinyh

fishy fishy wrote: »

no problem ruining peoples credit history Have they not learned anything at all - the fools. Thank goodness I have the sense not to have anything to do with them.

incompetance.com

Lucky you FishyFishy,

Unfortunately my salary is paid from AIB in Morehampton Road and this is the 4th Christmas they have not lodged it. It's supposed to be paid on the 25th of each month so I assume they will use this as an excuse. Are there any AIB staff out there who can explain to me why in this automated age my salary is taken from my employer's account one day and doesn't reach mine (if I'm lucky) until the next day. Where is it in the meantime?

Will be grateful to hear an explanation from someone in the know.

Fromthetrees

AIB are scum who have outrageous charges now, it's 20 cent for everthing you do with them, they are the same with all banks though, we just have to take it.

Jester252

I have had bank charges in UB. Only opened the account to get the visa debt card. It broke a year ago when in the next day to order one still hasn't arrived. Decide not to deal with them during the mess and because of that I wasn't allowed any compension although I was affected by it.

galwayrush

I have cut my bank use by at least 90%. If i was dependent on them to help run my business i would be closed down by now. I only use them to cash the odd cheque and i can give better discounts to customers who pay me with cash.

weldoninhio

Fromthetrees wrote: »

AIB are scum who have outrageous charges now, it's 20 cent for everthing you do with them, they are the same with all banks though, we just have to take it.

The charges have always been there.:rolleyes:

LiffeyValleyB

Am I the only one who hasn't the slightest idea what the OP is all about ??

Archeron

Hardonraging wrote: »

.ie all the way amirite !!!!!

Tootruemygoodman.com
I mean .ie
I mean .ng


due to a recent transition of power in my country, I have an interesting financial proposition for you.

Fromthetrees

weldoninhio wrote: »

The charges have always been there.:rolleyes:

I had free banking up until this year...

stevo159753

just woundering i was asked for a lodgement number by a service im using and i havent a clue where i would find the lodgement number just wondering would ye be able to help me please

rebel girl 15

Went in to lodge a cheque and the whole place was full of machines, they have no counters anymore, so no dealing with people in there unless its foreign exchange afaik

rebel girl 15

ScumLord wrote: »

I've been with AIB since I was a child but looking to change, there seems to be a lot of dodgy dealings going on at AIB and their DC is useless. Was in the UK yesterday and couldn't pay for anything with it. Just keep forgetting to get around to it.

I got caught over there as well trying to pay for train tickets, everything else I tried was okay

Capt'n Midnight

Colmustard wrote: »

Plus the Ulster bank is nearer to me so I can walk to it rather then drive. Every little helps, I never thought I would have to think this way but the recession is biting me.

http://www.rte.ie/news/2013/0103/ulster-business.html

Ulster Bank says it will close "in the region" of 20 branches and sub-offices in Ireland this year.

dotsman

Tinyh wrote: »

Lucky you FishyFishy,

Unfortunately my salary is paid from AIB in Morehampton Road and this is the 4th Christmas they have not lodged it. It's supposed to be paid on the 25th of each month so I assume they will use this as an excuse. Are there any AIB staff out there who can explain to me why in this automated age my salary is taken from my employer's account one day and doesn't reach mine (if I'm lucky) until the next day. Where is it in the meantime?

Will be grateful to hear an explanation from someone in the know.

Ever hear of the concept of a bank holiday? Well, guess what - Christmas day is a bank holiday. as is the 26th, 27th and 28th. In the exact same way, any money leaving your account via direct debit, does not get processed on a bank holiday. As much as you would like to think ,there is no conspiracy theory here. Just plain old common sense.

Fromthetrees wrote: »

AIB are scum who have outrageous charges now, it's 20 cent for everthing you do with them, they are the same with all banks though, we just have to take it.

I agree. Just like I hate the way shops ask you to pay for the things you take off the shelf, bars charge you for the drinks they serve and restaurants have the audacity to charge you for the food they give you. When will the banks ever learn and accept that they are to be run as loss-making businesses that only exist to serve give us things for free.

Perhaps, given that no bank is doing what you want, you should open your own banks and show them how its done.

batistuta9

dotsman wrote: »

Ever hear of the concept of a bank holiday? Well, guess what - Christmas day is a bank holiday. as is the 26th, 27th and 28th. In the exact same way, any money leaving your account via direct debit, does not get processed on a bank holiday. As much as you would like to think ,there is no conspiracy theory here. Just plain old common sense.

The posters asking why these things don't happen if everything is done by computing

dotsman

batistuta9 wrote: »

The posters asking why these things don't happen if everything is done by computing

Because it is a bank holiday!!! Nothing is supposed to happen on a bank holiday. It wouldn't be a bank holiday if financial transactions were processed etc on the day. in the financial world, you have "working days" and weekends/bank holidays". It is the same way that when the 25th falls on a sunday, the poster won't be paid that day either. I don't know how I can put it in any simpler terms.

batistuta9

dotsman wrote: »

Because it is a bank holiday!!! Nothing is supposed to happen on a bank holiday. It wouldn't be a bank holiday if financial transactions were processed etc on the day. in the financial world, you have "working days" and weekends/bank holidays". It is the same way that when the 25th falls on a sunday, the poster won't be paid that day either. I don't know how I can put it in any simpler terms.

Right, this is what they want to know - you probably know this too from reading their question.

In case you don't - They're thinking my ISP doesn't stop my internet connection on a bank holiday, Google's severs don't stop working on a bank holiday, etc.

Regardless of what day it is, Sunday, XMas day, any bank holiday, whatever, why can't payments be made?
Can the system not handle this by itself?

Just saying "it's a bank holiday or weekend nothing is supposed to happen" doesn't answer why it doesn't - it is because it is.

Could they still not have the days off & the system be able to handle process itself is probably what they want to know

Fromthetrees

dotsman wrote: »

I agree. Just like I hate the way shops ask you to pay for the things you take off the shelf, bars charge you for the drinks they serve and restaurants have the audacity to charge you for the food they give you. When will the banks ever learn and accept that they are to be run as loss-making businesses that only exist to serve give us things for free.

Perhaps, given that no bank is doing what you want, you should open your own banks and show them how its done.

That's an awfully glib response. Banks are fundamentally different to all the other service providers you mention above. You simply cannot really live today without a bank account. If a bar raises it's prices you go to another.

All the banks are after bringing in high charges due to mismanagement and we have to pay for it. I find it unfair that the charges are to pay off a mountain of debt I did not incur.

A fair comparison would be with other essential services such as water or electricity.

Our money, state money funds these essential services entirely, to put exorbitant charges on top of this is quite unfair, a basic charge should be enough.

Cushie Butterfield

Tinyh wrote: »

Lucky you FishyFishy,

Unfortunately my salary is paid from AIB in Morehampton Road and this is the 4th Christmas they have not lodged it. It's supposed to be paid on the 25th of each month so I assume they will use this as an excuse. Are there any AIB staff out there who can explain to me why in this automated age my salary is taken from my employer's account one day and doesn't reach mine (if I'm lucky) until the next day. Where is it in the meantime?

Will be grateful to hear an explanation from someone in the know.

You should talk to your employer, or whoever does the payroll. It's quite simple for them to foresee when payday is a bank holiday & they should instigate the transfer earlier to ensure their emloyees get paid before rather than after the bank holiday.

dotsman

batistuta9 wrote: »

Right, this is what they want to know - you probably know this too from reading their question.

In case you don't - They're thinking my ISP doesn't stop my internet connection on a bank holiday, Google's severs don't stop working on a bank holiday, etc.

Regardless of what day it is, Sunday, XMas day, any bank holiday, whatever, why can't payments be made?
Can the system not handle this by itself?

Just saying "it's a bank holiday or weekend nothing is supposed to happen" doesn't answer why it doesn't - it is because it is.

Could they still not have the days off & the system be able to handle process itself is probably what they want to know

And basic bank services don't stop running just because it is a bank holiday either. You can still get money from an ATM, still use a debit/credit card and still access your online/phone banking.

However it is a "BANK HOLIDAY". The very term should explain what is is. It is NOT a "Financial Day" in accounting terms. Payments are only made on Financial Days, Accounts are only balanced on Financial Days etc. It is not simply an IT issue - it goes to the very heart of how accounts are managed.

To get rid of Bank Holidays, not only would the accounting engines in the IT systems have to be overhauled, but every existing account (current accounts, loans, property loans etc), direct debit, standing order etc would have to be torn up or wait until they expire (circa 30-35 years for home loans!).

Fromthetrees wrote: »

That's an awfully glib response. Banks are fundamentally different to all the other service providers you mention above. You simply cannot really live today without a bank account. If a bar raises it's prices you go to another.

All the banks are after bringing in high charges due to mismanagement and we have to pay for it. I find it unfair that the charges are to pay off a mountain of debt I did not incur.

A fair comparison would be with other essential services such as water or electricity.

Our money, state money funds these essential services entirely, to put exorbitant charges on top of this is quite unfair, a basic charge should be enough.

OK, do you think electricity should be provided for free? Or Telephones or broadband etc. Banks are a business - they provide a service and charge their customers for providing that service.

The charges are neither high, nor exorbitant. I can't remember the exact figure, but the average customer pays something like about €75 per annum in bank charges. This is, by far, the cheapest of those "essential" services you mention. Banking is also, in many ways, a lot cheaper than it was a decade ago and also is a far more advanced service than it was a decade ago.

In terms of:

Fromthetrees wrote: »

All the banks are after bringing in high charges due to mismanagement and we have to pay for it. I find it unfair that the charges are to pay off a mountain of debt I did not incur.

what you are not understanding is that the "free banking" of the middle of the last decade was a disaster; both a factor and a symptom of the problems in the banks. Daily banking was treated as a loss leader in a highly competitive banking environment, the cost of which was offset by the massive rise in the various banks' loan books. The re-introduction of fees was not to pay off a debt, but to return the banks focus to making money the safe and sound way. As both a bank customer and citizen, I'm friggin' delighted that banks reintroduced charges.

Cushie Butterfield

dotsman wrote: »

As both a bank customer and citizen, I'm friggin' delighted that banks reintroduced charges.

As both a bank customer and citizen, I'm friggin' annoyed that, after bailing the banks out & being assured by the govt that they will pay every penny back, that instead of paying me back the banks have the gaul to charge me to live! When will I see my money & who will send me the cheque? My income has been reduced drastically since the bank bailout. I, along with other innocent bystanders am paying more for everything as regards public services in the form of increased bills/charges or reduced/withdrawn services, so would be keen to be reimbursed asap instead of being bled dry thank you very much!

People are forced to operate a current account whether they like it or not. Utility companies charge a non-direct debit fee to customers who don't pay by direct debit & the bank charges for these direct debits. It would suit me just fine to close my current account account & get paid by cash & pay all my bills by cash, but considering that the banks have been pushing us more towards a cashless society that isn't an option now. If daily banking is a loss leader then why force people to bank daily? I want my money back & I want it now, so the €75 per annum that you mentioned would be a good start.

WoollyRedHat

Hi guys, I'm a representative of AIB and UB collectively, and I'd be happy to listen to any of problems, have a nice day!!

ted1

In this day and age why is there so many bank holidays? Shops have changed to opening on Sundays, why can't automatic transactions be processed after all finance is still used in pubs shops etc on these days.

Also with regards charges, why a fixed cost? I use to have ten euro a week going in to two different saving accounts for my daughters (under 3) these 20 costs 40c, not much point in to as the interest wouldn't cover the fees.

gingernut125

My employer pays me the last working day before payday, and also a week in advance for Christmas. I feel really bad for everyone that had their December pay delayed but maybe you should talk to your payrole?

I hate bank fees too but life is what it is, you can debate all day that the bailout was an awful idea (I'd agree) but the only solution now is to make the banks profitable on their retail business, which means going back to charging people for the service they provide.

Lyaiera

dotsman wrote: »

And basic bank services don't stop running just because it is a bank holiday either. You can still get money from an ATM, still use a debit/credit card and still access your online/phone banking.

However it is a "BANK HOLIDAY". The very term should explain what is is. It is NOT a "Financial Day" in accounting terms. Payments are only made on Financial Days, Accounts are only balanced on Financial Days etc. It is not simply an IT issue - it goes to the very heart of how accounts are managed.

To get rid of Bank Holidays, not only would the accounting engines in the IT systems have to be overhauled, but every existing account (current accounts, loans, property loans etc), direct debit, standing order etc would have to be torn up or wait until they expire (circa 30-35 years for home loans!).

It's nothing to do with "Financial days" or accounting terms. You're almost at the correct answer. Finance and accounting is perfectly capable of operating on any day of the week, any week of the year. The problem is computers.

Banks are run on computers that can be anywhere from ten to forty (and I've heard of fifty year old instructions in them.) If there was a "financial day" it was a "financial day" in the 40's that the modern computing systems are based on.

These systems are so complex that there is literally no-one in the world who knows how they work, at least no-one who knows how it all works. There's a few people who could give you a high-level theory of how it works but no-one who could get even near a mid-level theory.

It's only in recent years that computing has become cheap. For decades banks have been running off of legacy systems. They've built up a level of inertia that should something go wrong it is at this point a legitimate apocalypse/dooms-day scenario. The end of Fight Club where he blows up the main financial centres' and banking centres' is based on reality. If you could destroy that stuff there is a quite real chance that the entire financial base of the world would be wiped out. The Y2K bug that everyone was worried about, where planes could drop out of the sky? No-one gave a **** about the planes. They cared about the banking systems, banking systems that were written in the 50s when they thought we'd have flying cars and being living on Mars by the millenium. Most banks had been dealing with the Y2K worry since they 80s (it's also probably the single greatest reason that there is now a bit more knowledge about the banking systems.) Sure, there's back ups available, but presuming that the systems could be restored (they probably could) the length of time that would pass between the destruction and restoration of the system would probably destroy society. Think about what happened with Ulster Bank (or was it TSB?) in Ireland last year, now imagine that on a global scale, and instead of taking a few weeks to sort out, it takes years. And the reason it happened in Ireland was to protect the UK. Ireland is often used as a test ground (for a lot of things in business) because if it goes wrong here, the potential fallout is much smaller compared to a country like the UK, France, Germany or America. The update was done here, so if there was a problem it would only be a problem for a small amount of people. I don't remember if it was human error or a problem with the computers, but everyone was saying, "Surely they have a back up!" They do, but the problem of restoring something in a system as complex as a banks system is huge, not many people understand the system or how to do the restore, and the potential that if something goes wrong in the restore even more of the system taken out is huge.

Banks have done virtually no improvements in their main computer systems for decades. They've bolted bits on (why credit card payments go through, but wage payments don't,) they've upgraded hardware (a lot with virtualisation) but the systems are incredibly old.

Like I said, virtualisation is a big improvement. Clones of what's happening in the system are now being made and it allows people to look at them (and virtualisation/hardware is cheap enough to do it too.) The big problem now is that although the physical side is cheap, the people who actually understood the systems are dead. There are talented software engineers in America getting their entire college education paid for by banks (and insurance companies who also have this problem) on the condition they take a few classes on the languages and systems these banks' systems are running on. Purely so the banks have people who can A.) Actually maintain and keep the systems going, and B.) So the banks can figure out how they work and how to update them. Updating them is a long shot simply because the cost of rewriting such systems is huge.

So yeah, that's why you won't get paid on a Bank Holiday. The banks' computers are still living in the fifties.

Lyaiera

dotsman wrote: »

what you are not understanding is that the "free banking" of the middle of the last decade was a disaster; both a factor and a symptom of the problems in the banks. Daily banking was treated as a loss leader in a highly competitive banking environment, the cost of which was offset by the massive rise in the various banks' loan books. The re-introduction of fees was not to pay off a debt, but to return the banks focus to making money the safe and sound way. As both a bank customer and citizen, I'm friggin' delighted that banks reintroduced charges.

That's rubbish and you know it. Day-to-Day banking has feck all to do with the banking crash. Yes, it costs the bank money, but nowhere near the billions in wreckless lending. Free low level banking is a sound business decision if you're not a wreckless corrupt bank director that lost billions because your best golfing buds wanted a loan.

The_Gatsby

I just want one of those new visa debit cards. It's been months since they told me they were in the process of sending them out!

mikemac1

Saw an ATM rebooting itself one morning, it was gibberish to me

Asked a college lecturer and was told me AIB & First Trust use something called OS/2

Wikipedia tells me this was developed in 1985!

That was a few years ago now though.

I don't remember exactly when AIB changed their ATM system.
For a long time they have a very basic black and white screen and of course it worked well while Bank of Ireland had lots of graphics

Fromthetrees

I don't know if there's much point in having a disscussion about this when my last sentence was...

Our money, state money funds these essential services entirely, to put exorbitant charges on top of this is quite unfair, a basic charge should be enough.

...and the first sentence of your response is...

dotsman wrote: »

OK, do you think electricity should be provided for free? Or Telephones or broadband etc. Banks are a business - they provide a service and charge their customers for providing that service.

The charges are neither high, nor exorbitant. I can't remember the exact figure, but the average customer pays something like about €75 per annum in bank charges. This is, by far, the cheapest of those "essential" services you mention. Banking is also, in many ways, a lot cheaper than it was a decade ago and also is a far more advanced service than it was a decade ago.

In terms of:

what you are not understanding is that the "free banking" of the middle of the last decade was a disaster; both a factor and a symptom of the problems in the banks. Daily banking was treated as a loss leader in a highly competitive banking environment, the cost of which was offset by the massive rise in the various banks' loan books. The re-introduction of fees was not to pay off a debt, but to return the banks focus to making money the safe and sound way. As both a bank customer and citizen, I'm friggin' delighted that banks reintroduced charges.

The banks are fucked, they totally fucked themselves up big time, the high charges they have brought in reflect this. The banking system is a complete mess right now, the market is demonstrably distorted out of any sort of normal kilter.

If UPC go belly up tomorrow due to gross mismanagement than I'll move to Sky, my tax money won't bail them out for one but more importantly I will be able to move from one service provider to another. Here, we are talking about the whole banking industry at the same time bringing in charges to the customer for an essential service.

It annoys me because we just have to take it.

Banks are essential state funded and backed organisations in one hand but they're a business out for profit in the other, me and you pay twice.

The charges are not fair because of their timing, how there is no alternative, because of their size and because they only exist because of money I have paid already.