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Eircom DSL lagging alot lately, anyone else?

  • 04-10-2011 7:08pm
    #1
    Closed Accounts Posts: 11,631
    ✭✭✭✭


    Pinging Eircom.net

    Reply from 159.134.198.138: bytes=32 time=14ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=16ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=20ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=15ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=14ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=23ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=38ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=178ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=108ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=15ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=13ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=183ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=14ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=17ms TTL=58

    Usually this should be 13 or 14ms constant, but its been very erratic the last couple of weeks. I play alot of games like quake3/Unreal tournament its making it impossible to compete. Sometimes the pings stay in the 200's for minutes at a time. Tested on 2 different machines to make sure it wasnt something on my PC.

    Anyone experiences this lately? You would think to their home server the pings shouldn't be so erratic, let alone servers in Europe.


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Comments

  • Closed Accounts Posts: 16,713 jor el
    ✭✭✭✭


    Moved to eircom forum.


  • Closed Accounts Posts: 2,226 eircom: Tony
    ✭✭✭


    nuxxx wrote: »
    Pinging Eircom.net

    Reply from 159.134.198.138: bytes=32 time=14ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=16ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=20ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=15ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=14ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=23ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=38ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=178ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=108ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=15ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=13ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=183ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=14ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=17ms TTL=58

    Usually this should be 13 or 14ms constant, but its been very erratic the last couple of weeks. I play alot of games like quake3/Unreal tournament its making it impossible to compete. Sometimes the pings stay in the 200's for minutes at a time. Tested on 2 different machines to make sure it wasnt something on my PC.

    Anyone experiences this lately? You would think to their home server the pings shouldn't be so erratic, let alone servers in Europe.


    Hi nuxxx
    Yours is the first post on this at moment, if this continues I would advise calling our tech support team on 1890260260 and reporting this to them. If you wish you can PM me the fault ref number I can then chase and update you .
    Tony


  • Registered Users, Registered Users 2 Posts: 426 Dubwat
    ✭✭


    I've a similar experience. I'm not into gaming, just regular internet use. I've been using Eircom for the past 4+ years and, to it's credit, it always just worked.

    But the last month, it's been patchy with random disconnects, disconnects when the phone rings (I have the splitters) and, for the last 1.5 days, no internet at all!!

    I think I'm connected to the Phibsboro/Dublin exchange...

    Having said that, I think my modem is maybe dying?? Do Eircom give you free upgraded modems if your old one dies?


  • Closed Accounts Posts: 140 Doirtybirdy
    ✭✭


    same here.
    unuseable for a while this evening with web page hangs.


  • Closed Accounts Posts: 2,226 eircom: Tony
    ✭✭✭


    Dubwat wrote: »
    I've a similar experience. I'm not into gaming, just regular internet use. I've been using Eircom for the past 4+ years and, to it's credit, it always just worked.

    But the last month, it's been patchy with random disconnects, disconnects when the phone rings (I have the splitters) and, for the last 1.5 days, no internet at all!!

    I think I'm connected to the Phibsboro/Dublin exchange...

    Having said that, I think my modem is maybe dying?? Do Eircom give you free upgraded modems if your old one dies?

    Hi Dubwat
    if you are still within contract replacement modems can be provided free. Can you PM me your tel number and I can test this for you. Should be able to help.
    Tony


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  • Closed Accounts Posts: 2,226 eircom: Tony
    ✭✭✭


    same here.
    unuseable for a while this evening with web page hangs.
    Hi Doirtybirdy
    There were some issues in Galway area yesterday evening, but no other issue that I am aware of. Can you PM me your tel. no. and I can test this for you.
    Tony


  • Registered Users, Registered Users 2 Posts: 426 Dubwat
    ✭✭


    (typing this on my phone so sorry for brevity. Still no Internet).

    @Eircom:Tony - Thanks for reply but had already contacted your cust serv dept last week. Happy to say all went as promised via phone call. Engineer came today and spent 2 hrs trying to fix problem. Modem gone as suspected.

    Been with Eircom bb for 4yrs+ but told I'd have to pay for new modem. Bit cheeky, IMHO. I was thinking of moving to a rival firm anyway but this was the straw that broke the camels back. The modems must be a nominal cost to you...

    New company will have me up tomorrow or Wed. Same as if I'd stayed with you.

    Thanks again to you and cust serv for your prompt replies.


  • Registered Users, Registered Users 2 Posts: 1,298 McSween
    ✭✭✭


    our net has gone ridiculous since yesterday. i'll pm my number to you.


  • Closed Accounts Posts: 1,138 eircom: Ant
    ✭✭✭


    McSween wrote: »
    our net has gone ridiculous since yesterday. i'll pm my number to you.

    Thanks for post and apologies for delay replying.

    The following will be helpful when testing your broadband connection /slow speed issue :

    The following steps will help determine where the problem lies:


    *Note: Not all of the following steps may be necessary. Test your connection after each step to see if the issue is resolved.


    Before testing your Broadband Speed, it is important to locate the Main Phone Point (MDP) in your house**. (**The MDP (Master phone Socket) is usually found just inside the hallway or front of your house; or the first point of entry for the phoneline to the premises)


    Firstly, quick maintenace check is advised :
    * Powercycle the modem:
    o Flick the power switch to the Off position on the back of the modem
    o Wait 30 seconds
    o Switch the modem back On
    o Wait two minutes for the modem to re-connect

    * Disconnect everything from the phone line: phones, fax machine, Sky Digital TV, or any other equipment connected to the phone line which may interfere with the broadband connection. Remove the splitter and connect the modem directly to the main phone socket. Test the connection speed again.
    * Test your modem speed with just one single Computer /PC). All other PC's should be shut down temporarily while testing i.e : Computers /laptops /smartPhones /wireless equipment including Games Consoles: (Xbox(s), Playstation(s), etc.


    Are you connecting wirelessly? http://bit.ly/WirelessCheck


    * If you are using wireless to connect to the internet, connect your computer to the modem with the yellow ethernet cable if possible. This would eliminate any wireless related problems which may affect your connection speed.

    Are you using streaming, file-sharing or Peer-to-Peer (P2P) software?

    * These programs download content in the background, even when minimised. Exit the software completely to ensure it does not affect the speed.

    Have you scanned your computer for Spyware?

    * Spyware and viruses can interfere with internet connection, making it slow and/or unreliable.

    If you still have problems with your connection after performing the above steps you will need to contact eircom's support department for further assistance.
    You should therefore, call directly into eircom Technical Support where one of our Broadband Support Professionals can help and guide you ;-

    Broadband Technical Support : 1890 260260 (lowcall); Hours : 08:00 - 22:00 (7 days).


    Kind regards,
    Ant


  • Closed Accounts Posts: 140 Doirtybirdy
    ✭✭


    I've isolated my problem to the wifi connection.
    It seems grand on the wired connection but the hanging starts when using either wifi with my phone,the laptop or my hp touch pad.

    It's an eircom branded ZYXEL model number p-660hw-v3

    Do these give much trouble,the lags are the same even when in the room where the xyxel is and are random but regular.


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  • Closed Accounts Posts: 1,138 eircom: Ant
    ✭✭✭


    I've isolated my problem to the wifi connection.
    It seems grand on the wired connection but the hanging starts when using either wifi with my phone,the laptop or my hp touch pad.

    It's an eircom branded ZYXEL model number p-660hw-v3

    Do these give much trouble,the lags are the same even when in the room where the xyxel is and are random but regular.

    Hi Doirtybirdy,

    Thanks for getting back, and glad you've found by isolating connection that it may be the wireless alone that's causing the issue.

    It's possible you may need to update the firmware on the Zyxel.

    Try the following - LINK

    Failing this, please contact the techs in Broadband Support. Advise that you've done these checks as asdvised here, and they may shed more light on this for you.

    Broadband Support : 1890 260260 (lowcall); Hours : 08:00 - 22:00 (7 days).


    If I can help further on any thing, just let me know.

    All the best,
    Ant


  • Registered Users, Registered Users 2 Posts: 1,298 McSween
    ✭✭✭


    hi ant, thanks for replying.

    the broadband has improved but still not 100%. however, the phone line is still on an engaged tone when i pick up the phone. i turned off the modem and used a different handset and it was still the case. nobody is able to get through to us.


  • Closed Accounts Posts: 1,138 eircom: Ant
    ✭✭✭


    McSween wrote: »
    hi ant, thanks for responding.

    the broadband has improved but still not 100%. however, the phone line is still on an engaged tone when i pick up the phone. i turned off the modem and used a different handset and it was still the case. nobody is able to get through to us.

    Hi McSween,

    Thanks for reply and sorry for delay replying.

    This sounds to me like a problem with the phoneline, most probably the actual MDP (main phone socket), though it could be jumpering or cables outside.

    Send (PM) me your phone, or eircom Account number, and I'll run a test on the phone line. If necessary I will escalate this to the Faults team, who inturn will arrange for an engineer to sort this problem out for you.

    All the best,
    Ant


  • Closed Accounts Posts: 11,631 Hank Scorpio
    ✭✭✭✭


    I rang technical support on Sunday and was told the engineers would check it in the next 3 days. Received a couple of texts from eircom on Monday and Wednesday and haven't heard anything since

    C:\Users\XXXX PC>ping www.eircom.net

    Pinging home.eircom.net [159.134.198.138] with 32 bytes of data:
    Reply from 159.134.198.138: bytes=32 time=115ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=149ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=78ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=158ms TTL=58

    These numbers are always 14/15 ms stable the past few years. I'm wondering what has changed.

    Tracing route to home.eircom.net [159.134.198.138]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.1.254
    2 14 ms 90 ms 74 ms b-ras1.wtd.waterford.eircom.net [159.134.155.9]

    3 73 ms 77 ms 32 ms tenge-5-1-1.pe1.wtd.prp-wtd.eircom.net [86.43.24
    7.109]
    4 137 ms 74 ms 15 ms tenge-5-2-1.core2.prp.core.eircom.net [86.43.253
    .97]
    5 104 ms 76 ms 138 ms tenge-2-2-1.pe2.crz.crz-crz.eircom.net [86.43.25
    2.142]
    6 87 ms 54 ms 90 ms ge1-5.service4.cra.dublin.eircom.net [159.134.12
    5.46]
    7 35 ms 113 ms 94 ms 159.134.198.138

    Trace complete.

    The problem lies on Eircoms infrastructure, some of the exchanges/nodes must be overloaded and its giving me incredibly bad lag and the connection is not stable. Increasing interleaving will not help this. My line stats are perfect.

    Taken from the router page

    Downstream Upstream
    Max Allowed Speed (kbps) 7168 384
    SN Margin (dB) 12.30 12.00
    Line Attenuation (dB) 10.50 8.00
    CRC Errors 4 0

    I use the internet for somewhat competitive online gaming and this is beginning to annoy me at this stage, for the last 3 weeks its been bugging me.

    I hope the issue is resolved soon.

    Some more examples taken 14 oct @ approx 22 irish time


    C:\Users\XXXX PC>ping www.multiplay.co.uk

    Pinging www.multiplay.co.uk [85.236.96.68] with 32 bytes of data:
    Reply from 85.236.96.68: bytes=32 time=328ms TTL=53
    Reply from 85.236.96.68: bytes=32 time=353ms TTL=53
    Reply from 85.236.96.68: bytes=32 time=246ms TTL=53
    Reply from 85.236.96.68: bytes=32 time=232ms TTL=53

    Ping statistics for 85.236.96.68:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 232ms, Maximum = 353ms, Average = 289ms

    C:\Users\XXXX PC>tracert www.multiplay.co.uk

    Tracing route to www.multiplay.co.uk [85.236.96.68]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.1.254
    2 179 ms 216 ms 204 ms b-ras1.wtd.waterford.eircom.net [159.134.155.9]

    3 193 ms 145 ms 139 ms tenge-5-1-1.pe1.wtd.prp-wtd.eircom.net [86.43.24
    7.109]
    4 220 ms 230 ms 252 ms tenge-5-2-1.core2.prp.core.eircom.net [86.43.253
    .97]
    5 343 ms 278 ms 288 ms tenge-2-2-1.pe1.the.the-thn.eircom.net [86.43.25
    3.110]
    6 271 ms 249 ms 264 ms ge7-1-0.corea.the.london.eircom.net [86.43.244.1
    90]
    7 228 ms 264 ms 276 ms te5-4.telehouse-north.core.enta.net [195.66.226.
    151]
    8 185 ms 179 ms 200 ms te5-2.gs1.core.enta.net [87.127.236.42]
    9 244 ms 294 ms 260 ms te1-1.interxion.core.enta.net [87.127.236.86]
    10 214 ms 190 ms 204 ms gi4-3.enta-transit.as35028.net [84.45.252.122]
    11 303 ms 315 ms 299 ms www.multiplay.co.uk [85.236.96.68]

    Trace complete.

    bfjgk1.png


  • Registered Users, Registered Users 2 Posts: 32 fergalharrison


    im pretty much having the same problem as above. i use bd mostly for gaming but my speed and more importantly the quality has been very erratic the last while. we had an engineer out during the week to fix a fault on the line and ever since my speed hasnt gotten over 2mb download with a constant high ping. ive done the usual checks and im just getting a bit annoyed with it now :(


  • Closed Accounts Posts: 3,441 eircom: Mark
    ✭✭✭


    im pretty much having the same problem as above. i use bd mostly for gaming but my speed and more importantly the quality has been very erratic the last while. we had an engineer out during the week to fix a fault on the line and ever since my speed hasnt gotten over 2mb download with a constant high ping. ive done the usual checks and im just getting a bit annoyed with it now :(

    Hi Fergal,

    Can you PM me with your telephone number and I cam look into the slow speeds you have been getting since the engineer called out.

    Thanks, Mark


  • Closed Accounts Posts: 11,631 Hank Scorpio
    ✭✭✭✭


    Hi Fergal,

    Can you PM me with your telephone number and I cam look into the slow speeds you have been getting since the engineer called out.

    Thanks, Mark

    Is there anything you can do about my problem? I haven't heard anything since


  • Closed Accounts Posts: 3,441 eircom: Mark
    ✭✭✭


    nuxxx wrote: »
    Is there anything you can do about my problem? I haven't heard anything since

    Hi nuxx,

    Apologies, can you send me your telephone number or the fault reference number that Tony requested and I will chase that up for you.

    Thanks, Mark


  • Closed Accounts Posts: 11,631 Hank Scorpio
    ✭✭✭✭


    Hi nuxx,

    Apologies, can you send me your telephone number or the fault reference number that Tony requested and I will chase that up for you.

    Thanks, Mark

    Fault Reference is in the title of this post

    http://www.boards.ie/vbulletin/showpost.php?p=74936921&postcount=15

    Regards


  • Closed Accounts Posts: 3,441 eircom: Mark
    ✭✭✭


    nuxxx wrote: »
    Fault Reference is in the title of this post

    http://www.boards.ie/vbulletin/showpost.php?p=74936921&postcount=15

    Regards

    Hi nuxxx,

    I am checking into the engineers notes through managers in broadband technical support.

    I hope to be back with an update soon.

    Thanks, Mark


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  • Closed Accounts Posts: 3,441 eircom: Mark
    ✭✭✭


    im pretty much having the same problem as above. i use bd mostly for gaming but my speed and more importantly the quality has been very erratic the last while. we had an engineer out during the week to fix a fault on the line and ever since my speed hasnt gotten over 2mb download with a constant high ping. ive done the usual checks and im just getting a bit annoyed with it now :(


    Hi Fergal,

    The technicans that were out yesterday feel they have resolved the issue, have you noticed any improvement?

    Thanks, Mark


  • Closed Accounts Posts: 3,441 eircom: Mark
    ✭✭✭


    nuxxx wrote: »
    Fault Reference is in the title of this post

    http://www.boards.ie/vbulletin/showpost.php?p=74936921&postcount=15

    Regards

    Hi nuxxx,

    I checked with managers in broadband technical suport and the slow ping times are a result of congestion at the exchange.

    As there is no indication of as to if or when the exchange will be NGB enabled there is no ETA as to when the situaton may improve I'm afraid.

    Thanks, Mark


  • Closed Accounts Posts: 11,631 Hank Scorpio
    ✭✭✭✭


    Hi nuxxx,

    I checked with managers in broadband technical suport and the slow ping times are a result of congestion at the exchange.

    As there is no indication of as to if or when the exchange will be NGB enabled there is no ETA as to when the situaton may improve I'm afraid.

    Thanks, Mark

    Grand so I`ll have to change ISP in the off chance it might fix things. That's a pretty horrific response to give a customer who's been with Eircom for many years though. There's a fault on my line, we both know where the problem lies, yet nothing will be done about it and no-one from Eircom cares. I can understand it has nothing to do with you and I'm not trying to shout down your neck, you're just the messenger, but this is exactly the reason why Eircom have such a terrible reputation.

    How would people feel If your Satellite TV decided to lag constantly making channels unwatchable, yet you're told from the company there's nothing that can be done about it, tough.

    Thanks for looking into it anyway.


  • Closed Accounts Posts: 3,441 eircom: Mark
    ✭✭✭


    nuxxx wrote: »
    Grand so I`ll have to change ISP in the off chance it might fix things. That's a pretty horrific response to give a customer who's been with Eircom for many years though. There's a fault on my line, we both know where the problem lies, yet nothing will be done about it and no-one from Eircom cares. I can understand it has nothing to do with you and I'm not trying to shout down your neck, you're just the messenger, but this is exactly the reason why Eircom have such a terrible reputation.

    How would people feel If your Satellite TV decided to lag constantly making channels unwatchable, yet you're told from the company there's nothing that can be done about it, tough.

    Thanks for looking into it anyway.

    Hi nuxxx,

    I apologise I could not get back to you with a definitive resolution. I thought it best to advise you of the situation.

    Thanks, Mark


  • Registered Users, Registered Users 2 Posts: 32 fergalharrison


    Hi Fergal,

    The technicans that were out yesterday feel they have resolved the issue, have you noticed any improvement?

    Thanks, Mark

    hi mark,

    yes the technician was out and he said that the line was working grand, he advised me that it was congestion that was the problem, speed and ping were ok last night but tonight is a different story,
    using the cmd prompt i got a packet loss of 50% with 92ms ping.
    it just seems to me that there must be a lot of people on my line downloading films etc at the same time, on and off.
    can you advise me of the contention ratio on my line and if there download limits associated.

    regards
    fergal


  • Banned (with Prison Access) Posts: 25,234 Sponge Bob
    ✭✭✭✭


    eircom keeps disconnecting in Galway since Tuesday 091 5xx number area served by Shantalla and subtended dsl units.


  • Closed Accounts Posts: 3,441 eircom: Mark
    ✭✭✭


    hi mark,

    yes the technician was out and he said that the line was working grand, he advised me that it was congestion that was the problem, speed and ping were ok last night but tonight is a different story,
    using the cmd prompt i got a packet loss of 50% with 92ms ping.
    it just seems to me that there must be a lot of people on my line downloading films etc at the same time, on and off.
    can you advise me of the contention ratio on my line and if there download limits associated.

    regards
    fergal

    Hi Fergal,

    You are on the broadband home plus "up to 3MB broadband 30GB download allowance"

    48:1

    At the moment eircom do not charge any excess download charges on the standard broadband packages. Although eircom do reserve the right to charge as per the broadband terms and conditions - "to charge for exceeding the download allowance on a customers package". Effectively what that means is that a customer is free to exceed the download allowance without penalty.

    However be aware that a very small percentage of customers who are on the standard broadband packages whocontinually have extremely excessive usage will be sent out warning letters warning that the usage is to high and may be charged excess usage if the usage pattern continues.

    So until you move to Next generation broadband you will not be charged any excess download fees.

    Thanks Mark


  • Registered Users, Registered Users 2 Posts: 32 fergalharrison


    Hi Fergal,

    You are on the broadband home plus "up to 3MB broadband 30GB download allowance"

    48:1

    At the moment eircom do not charge any excess download charges on the standard broadband packages. Although eircom do reserve the right to charge as per the broadband terms and conditions - "to charge for exceeding the download allowance on a customers package". Effectively what that means is that a customer is free to exceed the download allowance without penalty.

    However be aware that a very small percentage of customers who are on the standard broadband packages whocontinually have extremely excessive usage will be sent out warning letters warning that the usage is to high and may be charged excess usage if the usage pattern continues.

    So until you move to Next generation broadband you will not be charged any excess download fees.

    Thanks Mark

    Thanks for the info mark,

    do you know if my line is subject to upgrading the ngb in the near future?

    regards
    fergal


  • Closed Accounts Posts: 3,441 eircom: Mark
    ✭✭✭


    Thanks for the info mark,

    do you know if my line is subject to upgrading the ngb in the near future?

    regards
    fergal

    Hi Fergal,

    I am afraid there is no indication as to if or when the Kilnaleck exchange to be NGB enabled.

    Thanks, Mark


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  • Registered Users, Registered Users 2 Posts: 3 kabar


    Same issue here.
    High % of packet loss and ridiculous speed: 1.24MBps down, 0.24MBps up.

    Online gaming, streaming, even Skype are really badly affected.


  • Closed Accounts Posts: 3,441 eircom: Mark
    ✭✭✭


    kabar wrote: »
    Same issue here.
    High % of packet loss and ridiculous speed: 1.24MBps down, 0.24MBps up.

    Online gaming, streaming, even Skype are really badly affected.

    Hi kabar,

    If you PM your telephone number I can look into the slow connection issues you have been having.

    Thanks, Mark


  • Closed Accounts Posts: 11,631 Hank Scorpio
    ✭✭✭✭


    2e20bhx.png

    :(

    Used to be a straight line, what number should I ring to log a fault on the line? Thanks.


  • Closed Accounts Posts: 1,138 eircom: Ant
    ✭✭✭


    Hi nuxxx,

    Thanks for posting on the eircom Forum on Boards.

    Engineers are currently still assigned and dealing with your case. This has been escalated. As soon as engineers have resolved this problem they will update yourself or Technical Support, who in turn will advise you further.

    If you need an update, or wish to call direct into Tech Support, please call:
    Broadband Technical Support - 1890 260260 (lowcall) (Opening hours : 08:00 - 22:00), 7 days.

    Let me know if you need me to PM your Technical Support case id (reference)?

    Kind regards,
    Ant


  • Closed Accounts Posts: 11,631 Hank Scorpio
    ✭✭✭✭


    Connection is now disconnecting out of game servers every couple of minutes, servers which iv been playing on for years. Will be ringing technical support tomorrow.


  • Banned (with Prison Access) Posts: 25,234 Sponge Bob
    ✭✭✭✭


    The Shantalla exchange situation has improved.


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  • Closed Accounts Posts: 18,163 Liam Byrne
    ✭✭✭✭


    Absolutely horrendous connection issues today

    Pinging home.eircom.net [159.134.198.138] with 32 bytes of data:

    Reply from 159.134.198.138: bytes=32 time=1705ms TTL=57
    Reply from 159.134.198.138: bytes=32 time=1724ms TTL=57
    Reply from 159.134.198.138: bytes=32 time=1866ms TTL=57
    Reply from 159.134.198.138: bytes=32 time=2017ms TTL=57

    Ping statistics for 159.134.198.138:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1705ms, Maximum = 2017ms, Average = 1828ms


  • Closed Accounts Posts: 1,138 eircom: Ant
    ✭✭✭


    Liam Byrne wrote: »
    Absolutely horrendous connection issues today

    Pinging home.eircom.net [159.134.198.138] with 32 bytes of data:

    Reply from 159.134.198.138: bytes=32 time=1705ms TTL=57
    Reply from 159.134.198.138: bytes=32 time=1724ms TTL=57
    Reply from 159.134.198.138: bytes=32 time=1866ms TTL=57
    Reply from 159.134.198.138: bytes=32 time=2017ms TTL=57

    Ping statistics for 159.134.198.138:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1705ms, Maximum = 2017ms, Average = 1828ms

    Hi Liam,

    Thanks for post.

    The ping times look exceptionally high and I can see low attainables /sync. This may be local, so can you try a quick powercycle of the modem to see if ping times improve.

    * Powercycle the modem:
    o Flick the power switch to the Off position on the back of the modem
    o Wait 30 seconds
    o Switch the modem back On
    o Wait two minutes for the modem to re-connect

    If pings are still the same afterwards, Technical Support have asked that you contact them right away. Retain your case reference (case id) as this will help speed up your call time and if you need me to chase this up let me know.

    Broadband Technical Support : 1890 260260 (lowcall); Hours : 08:00 - 22:00 (7 days).


    Any problems, let me know,
    Ant


  • Closed Accounts Posts: 11,631 Hank Scorpio
    ✭✭✭✭


    C:\Users\XXXX>ping www.eircom.net

    Pinging home.eircom.net [159.134.198.138] with 32 bytes of data:
    Reply from 159.134.198.138: bytes=32 time=129ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=153ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=143ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=183ms TTL=58

    Ping statistics for 159.134.198.138:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 83ms, Maximum = 153ms, Average = 127ms

    Awesome stuff again tonight, rang tech support and they said the engineers are aware of congestion, but dont have a timeline for when it will be fixed. In other words it goes back to there list of things to fix and they wont think twice about it.

    Fu_ckin Joke.


  • Banned (with Prison Access) Posts: 25,234 Sponge Bob
    ✭✭✭✭


    Congestion can take months and months to fix on smaller exchanges, usually they deal with larger exchanges within a few months at most.

    I remember Xennon ran a campaign for around 8 months in 2010 to get the Inch exchange in Limerick upgraded .....it had less than 50mbits of backhaul for all the DSL users together.

    But they did fix it, eventually.


  • Closed Accounts Posts: 11,631 Hank Scorpio
    ✭✭✭✭


    Sponge Bob wrote: »
    Congestion can take months and months to fix on smaller exchanges, usually they deal with larger exchanges within a few months at most.

    I remember Xennon ran a campaign for around 8 months in 2010 to get the Inch exchange in Limerick upgraded .....it had less than 50mbits of backhaul for all the DSL users together.

    But they did fix it, eventually.

    Its the bras in Waterford that's messing everything up AFAIK, I may be wrong. You can check my traces in previous posts in this thread.


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  • Closed Accounts Posts: 1,138 eircom: Ant
    ✭✭✭


    nuxxx wrote: »
    C:\Users\XXXX>ping www.eircom.net

    Pinging home.eircom.net [159.134.198.138] with 32 bytes of data:
    Reply from 159.134.198.138: bytes=32 time=129ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=153ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=143ms TTL=58
    Reply from 159.134.198.138: bytes=32 time=183ms TTL=58

    Ping statistics for 159.134.198.138:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 83ms, Maximum = 153ms, Average = 127ms

    Awesome stuff again tonight, rang tech support and they said the engineers are aware of congestion, but dont have a timeline for when it will be fixed. In other words it goes back to there list of things to fix and they wont think twice about it.

    Fu_ckin Joke.

    Hi nuxxx,

    I have just called Technical Support on this issue. Unfortunately I don't have a further update, since your call into the Technical Support centre on Friday.

    Your case has been assisgned to the engineering section. There is no definitive time for a resolution at the moment. It is a known issue and is listed as prioritised and to be dealt with. I understand this is fraustrating. As soon as there is more information,or a resolution, Techncal Support will advise you. If you want to PM your contact phone number also, I can contact you when I get more more information; or I can give you your case refernce, if you don't have this already.

    As said, Technical Support will contact you as soon at this issue is resolved and you can also contact them directly if you require a further update :

    Broadband Technical Support : 1890 260260 (locall); Hours : 08:00 - 22:00 (7 days).

    Kind regards,
    Ant


  • Registered Users, Registered Users 2 Posts: 183 vanman99
    ✭✭


    Anyone else noticed some serious reduction in contention ratio lately in south Galway? I'm pretty much having the same problem as others. the quality has been very erratic. we had an engineer out around 2 weeks ago as we had a crossed line, (if the phone rang one of our neighbours phones rang at the same time and we had a three way conversation and vice versa, found out quite a bit about their medical issues but that's a different thread...) anyway he fixed the fault on the line but ever since my speed hasnt gotten over 1.5mb download. I've done the usual checks and just getting a bit annoyed with it now. Well the wife is getting even more annoyed so I need to get it fixed...anyone know the roll out plan for next gen in rural south Galway?


  • Closed Accounts Posts: 1,138 eircom: Ant
    ✭✭✭


    vanman99 wrote: »
    Anyone else noticed some serious reduction in contention ratio lately in south Galway? I'm pretty much having the same problem as others. the quality has been very erratic. we had an engineer out around 2 weeks ago as we had a crossed line, (if the phone rang one of our neighbours phones rang at the same time and we had a three way conversation and vice versa, found out quite a bit about their medical issues but that's a different thread...) anyway he fixed the fault on the line but ever since my speed hasnt gotten over 1.5mb download. I've done the usual checks and just getting a bit annoyed with it now. Well the wife is getting even more annoyed so I need to get it fixed...anyone know the roll out plan for next gen in rural south Galway?

    Hi vanman99,

    Thanks for your post.

    Have you reported this to Broadband Technical Support?

    If you haven't, if you PM your home phone, I can check this with them. I can also follow up on your Technical Support case history and see if there are any reports of similar or direct related issues in your location.


    If you haven't called Technical Support before, and if you have an opportunity, please take a look at the eircom Forum and Broadband Checklist below. This may help and save time if a fault needs to be logged or excalated further by Technical Support.

    eircom Forum - http://bit.ly/BBchecklist

    Broadband Technical Support : 1890 260260 (locall); Hours : 08:00 - 22:00 (7 days).


    Kind regards,
    Ant


  • Registered Users, Registered Users 2 Posts: 183 vanman99
    ✭✭


    Hi Eircom Ant, Did you get a chance to check my line??


  • Registered Users, Registered Users 2 Posts: 32 fergalharrison


    Hi Fergal,

    I am afraid there is no indication as to if or when the Kilnaleck exchange to be NGB enabled.

    Thanks, Mark

    Hi again.

    is there any plans to allievate congestion or do any maintenence on the kilnaleck exchange? i've soldiered on with the erratic quality but im nearing the last of my patience now. using the cmd prompt to ping www.eircom.net i got a ping of 102 with 75% PACKET LOSS. This was at 10 o clock in the morning so there was no way there was 48 other people on the line at that time to affect the quality so poorly.


  • Registered Users, Registered Users 2 Posts: 254 e-Mo0?
    ✭✭


    Had the same over the last few months, got an engineer out after a few phone calls. Engineer rang and said it was sorted, the first night it was ok, the next it was back to normal. Now it seems to be more random, happens about every other night.
    Tech support made a follow up call, I explained what was happening and was told that unstable ping and speeds are to be expected in the evenings. Funny because last year it was perfect and I've never had any problems with UPC in the evenings....

    Would be wonderful if I had an alternative ISP in the sticks.


  • Closed Accounts Posts: 1,138 eircom: Ant
    ✭✭✭


    vanman99 wrote: »
    Hi Eircom Ant, Did you get a chance to check my line??

    Hi vanman99,

    Thanks for post. I have checked your case history with Technical Support and taken a look at your broadband connection. The sync and attainable rates look good. Currently it is connected on 2Mb and is showing solidly connected over eircom's authentication servers.

    Your broadband is also defined as in an amber region. That is, your premises is about 3KM or further from the local exchange. If you're not aware, this will have a major impact on whether you can get a higher broadband speed than 2Mb. That said, there may be some room for improvement given your current attainable rates. You should call into Tech Support and seek their advice on whether they would suggest increasing your current broadband speed above 2Mb. I also see there is a case logged with Tech Support last year. Technical Support will need to look through your previous details before making any decisions on increasing your current broadband speed.

    You are also getting a normal download speed of 1.5Mb and therefore I don't see any problems with your connection.

    Technical Support wern't able to log on to your modem. It's possible you're using a third party router. If you are testing your connection again, try with your eircom modem if possible, as this will help rule out a problem with your own private router.

    Apart from this, your connection and speeds look fine.

    Broadband Technical Support : 1890 260260 (lowcall); Hours : 08:00 - 22:00 (Mon - Sun).

    Please retain your case id /reference from Technical Support, as this will speed up your call time and help if you need to follow this up. Alternatively, let us know your case id and we can follow this up with Technical Support.


    Kind regards,
    Ant


  • Closed Accounts Posts: 11,631 Hank Scorpio
    ✭✭✭✭


    conn still bad every night. never heard anything back from eircom


  • Closed Accounts Posts: 1,138 eircom: Ant
    ✭✭✭


    nuxxx wrote: »
    conn still bad every night. never heard anything back from eircom

    Hi nuxxx,

    Thanks and apologies for the delay.

    I have spoke with senior technical support reps, and have asked them to re-escalate your case to the engineers immediately.

    They will investigate and report back to Technical Support. If you need an update at any time, please call into the Support Department, and just give your phone number as a reference.

    Broadband Technical Support : 1890 260260 (lowcall); Hours : 08:00 - 22:00 (7 days).

    Please retain your case id /reference from Technical Support, as this will speed up your call time and help if you need to follow up.

    Kind regards,
    Ant


  • Closed Accounts Posts: 1,138 eircom: Ant
    ✭✭✭


    Hi again.

    is there any plans to allievate congestion or do any maintenence on the kilnaleck exchange? i've soldiered on with the erratic quality but im nearing the last of my patience now. using the cmd prompt to ping www.eircom.net i got a ping of 102 with 75% PACKET LOSS. This was at 10 o clock in the morning so there was no way there was 48 other people on the line at that time to affect the quality so poorly.

    Hi Fergal,

    Thanks for your post and apologies for delay getting back to you.

    I have no more information on your exchange upgrade to NGB, since Mark advised you on October:

    Hi Fergal,

    I am afraid there is no indication as to if or when the Kilnaleck exchange to be NGB enabled.

    Thanks, Mark
    Date rec by Eircom: 17/10/2011



    Technical Support have again looked at your broadband connection. They advise that your connection is categorised as amber with extended reach 2. Essentially this means that your broadband connection is considered over 2.5KM or more from the local exchange. Adsl is based on rate adaptive technology - and is distant dependent. There is never a guarantee that broadband can be provided in any instance, particularly in an area considered amber, as your own broadband connection is.

    That said, I've checked your broadband connection. It appears solidly connected over our Auth (authentication) servers and is currently synced at 2Mb. In normal circumstances, 2Mb might be difficult to reach if the line is considered amber. However, your broadband attainables appear quite good and there may be room for some improvement in speed. Looking at it, I would say that your broadband connection may be able to increase to 3 or even 4Mb.

    If you want to try this, please contact eircom Technical Support and ask them if this may be possible. They may say it's not possible or they may make a guarded decision and possibly ask you to monitor your connection over a weekend.

    Tech Support have also logged on to your modem and done some diagnostic and ping tests. Your connection and the results obtained appear to be fine. They have noticed that you're using your own email @eircom.net address for you PPPoE login on the router. It is not too important, though they may suggest you hard reset the router in order to set it back to the eircom default settings; which in turn will rectify any changes you might have made (accidently) on the router, etc.

    Just finally some notes on NGB and Adsl in general:
    *NGB (Next Generation Broadband) allows for uncongested and consistent usage (downloads) even during peak times. NGB is also a free upgrade up to *8Mb (or up to*24Mb in somecases) dependent on what your broadband phoneline pre-qualifies for.

    *NGB (Next Generation Broadband) allows for uncongested and consistent usage (downloads) even during peak times. NGB is also a free upgrade up to *8Mb (or up to*24Mb in somecases) dependent on what your broadband phoneline pre-qualifies for.

    ADSL itself is rate adaptive technology, which means that your broadband connection speed is governed by the distance from your premises to the exchange.. Upgrading to NGB won't change the distance (or what your broadband connection pre-qualifies for). Please see www.ngb.ie for more information.

    Broadband Technical Support : 1890 260260 (lowcall); Hours : 08:00 - 22:00 (7 days).

    Please retain your case id /reference from Technical Support, as this will speed up your call time and help if you need to follow up.

    I hope this helps.

    Best regards,
    Ant


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