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Cannot log into 365online - no notification received on phone

  • 10-03-2023 6:43pm
    #1
    nicnac
    Registered Users, Registered Users 2 Posts: 247 ✭✭


    When logging into my 365online from the web, I am forced to receive a notification to my phone for approval.

    If you don't sent the notification - then how can I access my account??

    I can't !!

    Possible to get whoever made changes to your systems to revert the untested changes - so people can log into their accounts?



Comments

  • #2
    nicnac
    Registered Users, Registered Users 2 Posts: 247 ✭✭nicnac


    Also, the response time of the initial login is ridiculous! It's hanging with a "loading" sign before pin auth



  • #3
    nicnac
    Registered Users, Registered Users 2 Posts: 247 ✭✭nicnac


    Now it is forcing me to link my phone again - when I already had it linked.

    I give up!!



  • #4
    nicnac
    Registered Users, Registered Users 2 Posts: 247 ✭✭nicnac


    And via the app on my phone I get a big white screen!! Nice one BOI .. it gives us all so much confidence in the security of the application - when it times out with "Web Page not available"



  • #5
    minibear
    Registered Users, Registered Users 2 Posts: 310 ✭✭minibear


    Same here. Just a white screen on the app. Yet again. And almost always on a Friday evening. What is going on? I'm totally frustrated.



  • #6
    michael_1916
    Registered Users, Users Awaiting Email Confirmation, Registered Users 2 Posts: 1 ✭michael_1916


    i am having same issue, disgrace



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  • #7
    MenloPete
    Registered Users, Registered Users 2 Posts: 327 ✭✭MenloPete


    https://www.boards.ie/discussion/comment/120342163#Comment_120342163

    and me...



  • #8
    junkyarddog
    Registered Users, Registered Users 2 Posts: 691 ✭✭✭junkyarddog


    Same here too.

    Not worth €6 a month for this service.

    Considering moving if this continues.



  • #9
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Hi all, thanks for getting in touch with us here on Boards.

    Please be assured that the log in issues with the BOI mobile app has now been resolved and so you should be able to log in as normal.

    We apologise for any inconvenience caused.

    Thanks, Eve



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