Purchased Amazon item via Parcel Motel - Item Broken - How to return?

Dr.Winston O'Boogie

Hi all,

Bit of a longwinded one....bought something on Amazon recently and got it sent to my parcel motel address. The item arrived broken. I am trying to get the label to return it but when I go through the process on Amazon its only giving me the option to drop it off or have Amazon collect it, it seems to stem from the fact that my address is a UK one due to the Parcel Motel delivery. I've added address but it still will only let me select the address it was sent to.

So I have this issue now where I can't get a refund/replacement as I can't just print a label and post the item back?? Drop off or collection only (collection from my parcel motel address).

Anyone had this issue? Can't find a contact email for Amazon to explain this either. Very frustrating.

ED E

They have a guide for just this:

https://parcelmotel.zendesk.com/hc/en-us/articles/203592301-How-do-I-return-a-parcel-to-Amazon-co-uk-

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Very easy. Raise a return as normal and then get onto chat. They can change the address to their returns depot in Johnstown on the Naas Rd.

Dr.Winston O'Boogie

Cheers all, after I posted I found an email for them and in fairness to them they have sorted it straight away, I'm impressed.

iLikeWaffles

Dr.Winston O'Boogie wrote: »

Cheers all, after I posted I found an email for them and in fairness to them they have sorted it straight away, I'm impressed.

What is the email address? Same situation!

whiterebel

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