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PayPal issue with payment

  • 03-09-2015 4:07pm
    #1
    Zipppy
    Registered Users, Registered Users 2 Posts: 2,053 ✭✭✭


    I ordered an item online a few weeks back..paypal account shows seller being paid but he says he never received and must be a paypal issue.
    How do I resolve?
    Do I need to ring them or can I resolve online?


Comments

  • #2
    Ruu
    Closed Accounts Posts: 9,622 ✭✭✭Ruu


    Did you send the payment via email or was it through a Paypal link the sellers website? Just rule out that it has his info in the payment section.


  • #3
    Zipppy
    Registered Users, Registered Users 2 Posts: 2,053 ✭✭✭Zipppy


    Ruu wrote: »
    Did you send the payment via email or was it through a Paypal link the sellers website? Just rule out that it has his info in the payment section.

    payPal link on sellers website.

    My paypal acct shows payment to him...he says didnt get it..


  • #4
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    Can you check the email address it shows for him in Paypal transaction history, also the transaction number and ask him to search his payments.

    If you look at transaction do you have the option to cancel payment, (it might not be there)

    Also try contacting Paypal or do a Dispute.


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