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Paddypower and Crystal Palace Drama

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Comments

  • Registered Users, Registered Users 2 Posts: 1,886 ✭✭✭MoscowFlyer


    Derek! wrote: »
    Thanks, fingers crossed :)

    What was your withdrawal method?


  • Registered Users, Registered Users 2 Posts: 10,778 ✭✭✭✭Paul Tergat


    Nice one. Thought the bookies would for sure enforce their T&C but fair play, guessing they will just this for publicity.

    Enjoy the monies!!


  • Registered Users, Registered Users 2 Posts: 2,103 ✭✭✭Derek!


    What was your withdrawal method?
    Visa Debit, would that make much difference?


  • Registered Users Posts: 6,018 ✭✭✭TheMilkyPirate


    This is the email i sent them, worth a shot.

    I'm writing to complain firstly about your awful live help, One man left me mid conversation without providing an answer, Philip was his name.

    Secondly to do with the Crystal palace incident last night. I won 80euro off a +2 handicap bet. Which i then withdrew straight away. Fifteen minutes later i won a 4 team accum worth 110. You then decided to re-settle my bet telling me they were the wrong odds and then proceeded to take 80 euro out of my winnings from the other bet, Which had nothing to do with it. My problem is is that some people who i know personally are getting the money that they won on the bet, Some of them were paid out in the thousands, Your live help told them this was a good will gesture. A good will gesture for a select few? That isn't right.

    I have links to emails that these people have received from your support centre detailing this and telling them that they will receive their winnings as a good will gesture. I also have copies of several live help conversations, where your live help staff have also confirmed that they will receive their winnings. I have attached these to this e-mail.

    This is a link to a blog which is forecast to over 1 million UK customers, In it you will see details of how people were paid their money as a good will gesture.

    http://stretfordenders.net/paddy-power-blunder-but-happy-punters/

    As you can see this is going mainstream, And I will be reporting to papers and radio later today or tomorrow if this is not sorted out soon, It's despicable that some people should get their money and others not. And your live help staff are nothing short of downright rude. I expected better from one the biggest companies in Ireland.

    Yours, Paul.


  • Registered Users, Registered Users 2 Posts: 1,886 ✭✭✭MoscowFlyer


    Dunno Derek but I withdrew with my CC and it seems to have worked. Moving onto Stan James for a while just incase Paddy has something up his sleeve :p


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  • Registered Users, Registered Users 2 Posts: 2,103 ✭✭✭Derek!


    Dunno Derek but I withdrew with my CC and it seems to have worked. Moving onto Stan James for a while just incase Paddy has something up his sleeve :p
    haha you might be better off, I wont be goin back either way


  • Registered Users, Registered Users 2 Posts: 1,886 ✭✭✭MoscowFlyer


    Wait, baraca

    You won the 110 and they took 80 off that? Have they not at least resettled that part and credit you with the 110 from your Accum?


  • Registered Users, Registered Users 2 Posts: 1,033 ✭✭✭unitedrover


    Thats the danger of online betting. They can claw back the money off you.

    A lot harder to take it from you in person


  • Registered Users Posts: 6,018 ✭✭✭TheMilkyPirate


    Wait, baraca

    You won the 110 and they took 80 off that? Have they not at least resettled that part and credit you with the 110 from your Accum?

    No took the 80 out of the separate bet that i won moscow.


  • Registered Users, Registered Users 2 Posts: 1,886 ✭✭✭MoscowFlyer


    Wow, that's totally unacceptable.


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  • Registered Users Posts: 1,152 ✭✭✭PEACEBROTHER


    Me too , I think Paddy has something up his sleeve .
    I got onto Live help and he told me bascically Monies on the way and your account is back @ 0.00 and can lodge as normal now..

    Whats next best bookies for using Soccer and Golf ( not betfair )


  • Registered Users, Registered Users 2 Posts: 1,033 ✭✭✭unitedrover


    The moderator wont have long to wait til this thread gets full:D


  • Registered Users, Registered Users 2 Posts: 4,408 ✭✭✭ft9


    Me too , I think Paddy has something up his sleeve .
    I got onto Live help and he told me bascically Monies on the way and your account is back @ 0.00 and can lodge as normal now..

    Whats next best bookies for using Soccer and Golf ( not betfair )

    Bet 365.

    Victor Chandler are a joke, I had a couple bets with them and they closed my account


  • Registered Users, Registered Users 2 Posts: 1,033 ✭✭✭unitedrover


    Me too , I think Paddy has something up his sleeve .
    I got onto Live help and he told me bascically Monies on the way and your account is back @ 0.00 and can lodge as normal now..

    Whats next best bookies for using Soccer and Golf ( not betfair )

    Boyles?


  • Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    Thats the danger of online betting. They can claw back the money off you.

    A lot harder to take it from you in person
    Me too , I think Paddy has something up his sleeve .
    I got onto Live help and he told me bascically Monies on the way and your account is back @ 0.00 and can lodge as normal now..

    Whats next best bookies for using Soccer and Golf ( not betfair )

    Anyone want to deposit money into their PP account and see how long it stays there :)


  • Registered Users, Registered Users 2 Posts: 1,033 ✭✭✭unitedrover


    Vanbis wrote: »
    Anyone want to deposit money into their PP account and see how long it stays there :)

    Ony 10-20 cos you could end up giving it back


  • Registered Users, Registered Users 2 Posts: 4,408 ✭✭✭ft9


    Vanbis wrote: »
    Anyone want to deposit money into their PP account and see how long it stays there :)

    That won't be a problem, deposit away they won't/can't afford to touch it


  • Registered Users, Registered Users 2 Posts: 2,103 ✭✭✭Derek!


    Is anybodys account still negative? (just curious)


  • Registered Users, Registered Users 2 Posts: 54,740 ✭✭✭✭Headshot


    buckfasterer did ya get sorted ?


  • Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    Derek! wrote: »
    Is anybodys account still negative? (just curious)

    Nope, back to €0.00

    Royalflush had the biggest win last night that i saw posted except he had no screenshot or proof.


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  • Registered Users, Registered Users 2 Posts: 2,198 ✭✭✭buckfasterer


    Ok live chat and ringing them up has both come back that im getting sweet F.A. They also deny all knowledge that some people are getting "good will gestures" and allowed to keep their winnings. I wouldnt be kicking up a fuss but this is a big whack of money i could have been having so why are some people getting to keep theirs and not me? Whats my next move?


  • Registered Users, Registered Users 2 Posts: 2,103 ✭✭✭Derek!


    Vanbis wrote: »
    Nope, back to €0.00
    Thanks, this is lousy of them if there only lettin some people keep the money!


  • Registered Users Posts: 6,018 ✭✭✭TheMilkyPirate


    Ok live chat and ringing them up has both come back that im getting sweet F.A. They also deny all knowledge that some people are getting "good will gestures" and allowed to keep their winnings. I wouldnt be kicking up a fuss but this is a big whack of money i could have been having so why are some people getting to keep theirs and not me? Whats my next move?

    I've just e-mailed support you could do the same.


  • Registered Users, Registered Users 2 Posts: 54,740 ✭✭✭✭Headshot


    Ok live chat and ringing them up has both come back that im getting sweet F.A. They also deny all knowledge that some people are getting "good will gestures" and allowed to keep their winnings. I wouldnt be kicking up a fuss but this is a big whack of money i could have been having so why are some people getting to keep theirs and not me? Whats my next move?

    if my money comes thru, ill be giving you 50 euro as a thanks (im not joking)


  • Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    Derek! wrote: »
    Thanks, this is lousy of them if there only lettin some people keep the money!

    I think it depends on the amounts won by people and if it was multiple bets or not. I only did the one bet myself. I won't know for sure if they're paying out until Friday/Monday when i can check my bank account.


  • Registered Users, Registered Users 2 Posts: 20,862 ✭✭✭✭inforfun


    Headshot wrote: »
    if my money comes thru, ill be giving you 50 euro as a thanks (im not joking)

    A 5% finders fee....


  • Registered Users, Registered Users 2 Posts: 2,103 ✭✭✭Derek!


    Headshot wrote: »
    if my money comes thru, ill be giving you 50 euro as a thanks (im not joking)
    good man Headshot


  • Registered Users, Registered Users 2 Posts: 2,103 ✭✭✭Derek!


    Vanbis wrote: »
    I think it depends on the amounts won by people and if it was multiple bets or not. I only did the one bet myself. I won't know for sure if they're paying out until Friday/Monday when i can check my bank account.
    I have no chance then if that's true :(


  • Registered Users, Registered Users 2 Posts: 1,033 ✭✭✭unitedrover


    For gods sake PP, the bankers and politicians have fleeced billions from the country. At least give these hardworking people the money they won. Pondering and settling some accounts and not others isnt any good for PR.


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  • Registered Users Posts: 626 ✭✭✭Superfint


    Derek! wrote: »
    Is anybodys account still negative? (just curious)

    My account has 46euro on it, with a pending withdrawal of 220euro.

    After 1st withdrawal of 290euro, i had bout 30 in my account, other winner came in,etc.
    Then they resettled my 1st bet on Palace.
    Then my 1st withdrawal went back/didnt go through - my Creditcard linked to Paddys was expired so i think thats why.

    So very quickly, with the 290 back, minus the bet 1 resettlement - i had 225 so i made my 2nd withdrawal to my current Visa debit card - of 220 euro.

    Then late lastnight i had bet 2 on Palace resettled, leaving my balance on PP at -177 or something.

    Woke up this morning & 46euro on the account, havn't & dont plan on talking to live help, just gonna wait till Friday now & hope.


  • Registered Users, Registered Users 2 Posts: 2,103 ✭✭✭Derek!


    Superfint wrote: »
    My account has 46euro on it, with a pending withdrawal of 220euro.

    After 1st withdrawal of 290euro, i had bout 30 in my account, other winner came in,etc.
    Then they resettled my 1st bet on Palace.
    Then my 1st withdrawal went back/didnt go through - my Creditcard linked to Paddys was expired so i think thats why.

    So very quickly, with the 290 back, minus the bet 1 resettlement - i had 225 so i made my 2nd withdrawal to my current Visa debit card - of 220 euro.

    Then late lastnight i had bet 2 on Palace resettled, leaving my balance on PP at -177 or something.

    Woke up this morning & 46euro on the account, havn't & dont plan on talking to live help, just gonna wait till Friday now & hope.
    i'll be very interested to hear what happens to you since I used my Visa debit aswell


  • Registered Users, Registered Users 2 Posts: 1,033 ✭✭✭unitedrover


    I wish I had followed this bet....


  • Registered Users, Registered Users 2 Posts: 2,103 ✭✭✭Derek!


    No good will gesture eh?

    Hi Mr, XXXXXXX

    [FONT=Tahoma, Verdana, Arial]Thank you for contacting Paddy Power Customer Support.
    [/FONT]

    I can confirm your balance was bought back to zero as a good will gesture by Paddypower


  • Registered Users Posts: 492 ✭✭TheJackAttack


    This has to be the greatest thread to wake up to in the morning..Here's my convo

    Hello Phillip

    Can you give me an update on my account history please?

    How can I help?

    my a/c was in negative last night due to a bet resettlement, now it's at 0

    Phillip?

    okay yes your account went negative after you withdrew winnings from your account after your Crystal Palace bet due to the price error.We have allowed you keep them funds and brought your balance back to even as a goodwill gesture rather than canceling the withdrawal and reclaiming the funds from the bet error.

    Thanks for the clear up Phillip


  • Registered Users, Registered Users 2 Posts: 1,033 ✭✭✭unitedrover


    Derek! wrote: »
    No good will gesture eh?

    Hi Mr, XXXXXXX

    [FONT=Tahoma, Verdana, Arial]Thank you for contacting Paddy Power Customer Support.[/FONT]


    I can confirm your balance was bought back to zero as a good will gesture by Paddypower

    Goodwill? Its cos they're trying to keep it quiet


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  • Registered Users, Registered Users 2 Posts: 23,952 ✭✭✭✭mailburner


    Headshot wrote: »
    if my money comes thru, ill be giving you 50 euro as a thanks (im not joking)

    fair play to you
    i wouldnt think twice about doing the same if i got on
    seems such a shame that buckf might not get paid and
    he's the reason everybody here is hundreds and more richer.
    maybe there's some hope yet



    i wonder how many people were looking in on the thread and
    got on but never posted?


  • Registered Users, Registered Users 2 Posts: 2,103 ✭✭✭Derek!


    Goodwill? Its cos they're trying to keep it quiet
    Your right mate, but if I get to keep the money for real I honestly wont mind


  • Registered Users, Registered Users 2 Posts: 2,198 ✭✭✭buckfasterer


    Email away.......last hope of anything now at this stage. Guys is there a chance of getting a poll set up or something, to find out how many have been told to feck off and who get the good will gestures? Would be good to go to the press with if it came to it..


  • Registered Users, Registered Users 2 Posts: 1,033 ✭✭✭unitedrover


    Email away.......last hope of anything now at this stage. Guys is there a chance of getting a poll set up or something, to find out how many have been told to feck off and who get the good will gestures? Would be good to go to the press with if it came to it..

    Agree. If theres a hint of bad publicity on this one, everyone will get their winnings.


  • Closed Accounts Posts: 19,341 ✭✭✭✭Chucky the tree


    Goodwill? Its cos they're trying to keep it quiet



    No it's not, it's because they can't get the money back no matter what they do.


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  • Registered Users Posts: 1,937 ✭✭✭Radonman


    Derek! wrote: »
    Is anybodys account still negative? (just curious)

    Thank you
    agent.png There was an issue with the crystal palace bet last nigh, it was set up with the incorrect price. You received winnings and then withdrew them. The bet was resettled with the correct price. This put your account into a negative balance so we returned it to zero as a goodwill gesture
    user1.png so the winning are still winging their way to me?
    agent.png Yes you will still get the funds you withdrew
    user1.png And if i lodge to this account again were back in business?
    agent.png yes, we took you out of a negative balance and returned you to zero
    user1.png thank you, have a great day
    agent.png you too Darren

    There you go, money in the bank


  • Registered Users, Registered Users 2 Posts: 1,033 ✭✭✭unitedrover


    No it's not, it's because they can't get the money back no matter what they do.

    But they wont admit that..


  • Closed Accounts Posts: 3,071 ✭✭✭user2011


    Email away.......last hope of anything now at this stage. Guys is there a chance of getting a poll set up or something, to find out how many have been told to feck off and who get the good will gestures? Would be good to go to the press with if it came to it..

    I think all who are getting the two fingers from pp should come together and send this story off too a few media outlets see how pp reacts. its seriously unfair for the few to gain also seriously feel sorry the op


  • Registered Users, Registered Users 2 Posts: 1,033 ✭✭✭unitedrover


    Contact the sun. They love a good story.


  • Registered Users, Registered Users 2 Posts: 4,408 ✭✭✭ft9


    Ive set up a poll on this in main gambling forum, could everyone please vote and post to clarify things.

    Meant to post it in football section, hopefully a mod will move it soon.


  • Registered Users Posts: 492 ✭✭TheJackAttack


    Maybe we should donate a redundancy package to the poor sod who mixed this up!


  • Registered Users, Registered Users 2 Posts: 20,862 ✭✭✭✭inforfun


    Gonna be an intersting Friday this week when people are either overjoyed or thinking about rioting ...
    Who spotted this Crystal Palace game last night first

    The one person who has got the 2 fingers so far from PP.

    See Football thread part 1, yesterday 19.53


  • Registered Users Posts: 1,152 ✭✭✭PEACEBROTHER


    I will lodge money to your account if you cannot get money of them
    I think everyone who won should do the same ,
    If everyone gave say 20e ??


  • Registered Users, Registered Users 2 Posts: 20,862 ✭✭✭✭inforfun


    Maybe we should donate a redundancy package to the poor sod who mixed this up!


    Yeah, reward for ****ing up.

    If someone gets booted out for this, maybe next time that person will actually pay attention at what he is doing at his job.


  • Site Banned Posts: 26,456 ✭✭✭✭Nuri Sahin


    Going to be moving posts from the footy tip thread into this one in due course( hopefully my internet will stop cutting out on me for me to be able to do this swiftly!)

    This thread will be sticked too.

    Ade


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