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XtraVision refuse to Sell to Xbox Ones without purchase of an additional game

13567…12

Comments

  • #102
    rizzodun
    Registered Users, Registered Users 2 Posts: 2,598 ✭✭✭rizzodun


    Matt Cooper had a piece about the Xbox One on The Last Word on Friday, including a senior Microsoft rep on the show, might be worth tweeting this to his Twitter account tomorrow?


  • #103
    K.O.Kiki
    Registered Users, Registered Users 2 Posts: 18,731 ✭✭✭✭K.O.Kiki


    JustAddWater wrote: »
    While I fully sympathise with the OP and think its a shady practice and certainly not upfront or honest, however, am I missing something here? GameStop did this to me in 2006 with the wii

    Smyths told me the other day that I MUST buy the knack bundle for PS4 next week at a €40 extra cost. No consoles only are being sold, even though it was only a console I put a deposit on. If I argue and take a stand, it's ME who loses as I've probably no chance of a PS4 for Christmas. Young children dont understand either. Pressure to get a console means retailers will chance it more and hope people will pony up

    So, it's not just XV and it's being done a long time!

    XV deserve to be called up on it yes, but the whole lot of them need to be called to account. Singling XV out and driving custom to other retailers is not going to stop the practice. NCA needs to protect us on this
    Hey you know what you could get those kids instead?

    A 3DS.
    AND one of these:
    127340_L.jpg


  • #104
    DUBLINHITMAN
    Registered Users, Registered Users 2 Posts: 790 ✭✭✭DUBLINHITMAN


    If it was me id go to the counter give them.my receipt when they ask what game id just say fifa or what ever
    before you give them the cash for the game ask them can you see the console you have your own bag when they put it on the counter with your paid for bundle
    id just grap what ever you have paid for to make sure your understanding the transaction play stupid say thanks very much and just walk away
    fook them


  • #105
    [Deleted User]
    Posts: 15,814 ✭✭✭✭ [Deleted User]


    JustAddWater wrote: »
    Smyths told me the other day that I MUST buy the knack bundle for PS4 next week at a €40 extra cost. No consoles only are being sold, even though it was only a console I put a deposit on.

    From what I understand, Smyths are only getting so much of each console or bundle in and as such those that ordered the earliest get first preference. Heard from one friend that when they rang him they told him he had the choice of the Knack bundle or nothing. He assumed they were screwing him over but in fact it was a case that his preorder was way down the list and he was simply getting what they had left.


  • #106
    jebus84
    Registered Users Posts: 762 ✭✭✭jebus84


    alot of the business in this country can get by with good customer relations and building a relationship so you will return again,with the state the country is in, ****ing over customers is the last thing you would want to do.I wouldn't give them another penny if I was any one who put down a deposit,take back your money and give it to game-stop or smyths.


  • #107
    Grayditch
    Registered Users, Registered Users 2 Posts: 14,347 ✭✭✭✭Grayditch


    I don't think I'll ever be shopping in XtraVision again. Not even for a crusty old ex rental copy of Mrs. Doubtfire for the Kris Kindle.


  • #108
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 16,961 Mod ✭✭✭✭Gonzo


    after reading this I will never set foot inside an Xtravision store ever again, told all friends and family about this too and they all agree this is shocking behaviour from a store and they wont be going into XV ever again either.


  • #109
    SeantheMan
    Registered Users, Registered Users 2 Posts: 6,912 ✭✭✭SeantheMan


    Everyone should report to consumer affairs

    http://www.consumerhelp.ie/contact-form


  • #110
    jaffusmax
    Registered Users Posts: 1,602 ✭✭✭jaffusmax


    I have the story up on N4G please comment to help build traction and get the story out there to help fellow gamers

    http://n4g.com/news/1400226/xtra-vision-hmv-holding-xbox-one-pre-orders


  • #111
    FutureGuy
    Moderators, Computer Games Moderators Posts: 15,237 Mod ✭✭✭✭FutureGuy


    I lost all interest in supporting xtravision and HMV months ago.

    They started attacking gamestop with these "gamers beware" ads on Facebook. it was pathetic that they were taking strips out if their main rival when they had none of their own sh!t in order.


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  • #112
    Arrow.
    Closed Accounts Posts: 153 ✭✭Arrow.


    #boycottxtravision anyone?? ;)

    I gave up buying from this shower years ago.

    Disgraceful behaviour and I hope they stop limping around and are put out of their misery after Christmas.


  • #113
    Amirani
    Moderators, Society & Culture Moderators Posts: 12,533 Mod ✭✭✭✭Amirani


    I haven't been in an Xtra Vision in years, because I buy exclusively online these days. I'm glad I don't have to put up with this ****, I genuinely sympathise with you guys.

    If profits on consoles are so low, why didn't Xtra Vision add an extra 10 or so onto the price of the console?


  • #114
    Esoteric_
    Closed Accounts Posts: 11,255 ✭✭✭✭Esoteric_


    Aside from the fact that XV have made a scummy decision, I feel so, so sorry for the sales staff. They're the people who will have to take abuse from irate customers, when it's not their fault, nothing to do with them, and they have no control.

    Having worked in retail and sales for years, I feel nothing but sympathy for the sales assistants. They're not paid enough to put up with the abuse they're going to get.

    As an aside - I did not have a console ordered, I'm waiting til the New Year when I can afford one, but I will never shop in XV again. I usually buy loads of stuff there, but will never set foot in the place again.


  • #115
    Soft Falling Rain
    Closed Accounts Posts: 2,315 ✭✭✭Soft Falling Rain


    glorified g wrote: »
    I work there myself. I only found out about it today. Asked the manager whats the plan if a customer refuses. I was simply told to offer a refund on the pre book and ring next in line. I had one customer understandably flip out at me over it as he didnt have the extra 65quid to pay for a game.

    I was told that the company make little to no profit on a console and that the accessories are where they make money. We have instore documentation that tells us to try sell an extra controller or power pack too.

    No idea if its being planned with the PS4. The manager hadn't a clue.

    As I said earlier, this idea of holding people to ransom disgusts me.

    But, and I'm not being funny, I have to laugh at someone claiming they can't afford the extra €70. You're buying a brand new console for what, €500-600, somehow I don't think you're struggling.


  • #116
    Esoteric_
    Closed Accounts Posts: 11,255 ✭✭✭✭Esoteric_


    Soft Falling Rain wrote: »
    As I said earlier, this idea of holding people to ransom disgusts me.

    But, and I'm not being funny, I have to laugh at someone claiming they can't afford the extra €70. You're buying a brand new console for what, €500-600, somehow I don't think you're struggling.

    Who said anything about struggling? My boyfriend has the play station pre-ordered and paid for in Game Stop, and he won't be able to afford games for it til about a week after he gets the console.

    It's a pretty realistic situation.

    Or parents could be buying it for their kids for Christmas and have a deal that a relative will buy a game as the kid's present so that they can play it.


  • #117
    Stylesclash07
    Registered Users Posts: 552 ✭✭✭Stylesclash07


    Soft Falling Rain wrote: »
    As I said earlier, this idea of holding people to ransom disgusts me.

    But, and I'm not being funny, I have to laugh at someone claiming they can't afford the extra €70. You're buying a brand new console for what, €500-600, somehow I don't think you're struggling.

    What about the people who have had to save their guts out for the console that extra 70 euro is something that just cant be stretched to.


  • #118
    Vinz Mesrine
    Banned (with Prison Access) Posts: 2,833 ✭✭✭Vinz Mesrine


    Soft Falling Rain wrote: »
    As I said earlier, this idea of holding people to ransom disgusts me.

    But, and I'm not being funny, I have to laugh at someone claiming they can't afford the extra €70. You're buying a brand new console for what, €500-600, somehow I don't think you're struggling.

    What about the people who have been putting €20/30 on it every week?

    I am dreading work on Friday, it's going to be a disaster. I wish more people realised that getting pissy at staff won't change it.


  • #119
    Penn
    Registered Users, Registered Users 2 Posts: 34,214 ✭✭✭✭Penn


    Soft Falling Rain wrote: »
    As I said earlier, this idea of holding people to ransom disgusts me.

    But, and I'm not being funny, I have to laugh at someone claiming they can't afford the extra €70. You're buying a brand new console for what, €500-600, somehow I don't think you're struggling.

    A €500-600 they had likely been saving up for months to buy something they really want. An extra €70 they wouldn't have budgeted for to buy something they don't want, in order to get the thing they already paid for which they do want.

    This close to Christmas, €70 is a lot of money. Money which people may struggle to have.


  • #120
    Soft Falling Rain
    Closed Accounts Posts: 2,315 ✭✭✭Soft Falling Rain


    Esoteric_ wrote: »
    Who said anything about struggling? My boyfriend has the play station pre-ordered and paid for in Game Stop, and he won't be able to afford games for it til about a week after he gets the console.

    It's a pretty realistic situation.

    Or parents could be buying it for their kids for Christmas and have a deal that a relative will buy a game as the kid's present so that they can play it.
    Stylesclash07 wrote: »
    What about the people who have had to save their guts out for the console that extra 70 euro is something that just cant be stretched to.
    Vinz Mesrine wrote: »
    What about the people who have been putting €20/30 on it every week?

    I am dreading work on Friday, it's going to be a disaster. I wish more people realised that getting pissy at staff won't change it.

    Fair enough to all of the above, I didn't think from the perspective of people having to save.

    I think it's madness though to leave yourself in a situation where buying a console will leave you broke or "stretched". I'm sure I'll be investing in a PS4 down the line but only when I feel comfortable that forking out €400-600 won't break me.


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  • #121
    Esoteric_
    Closed Accounts Posts: 11,255 ✭✭✭✭Esoteric_


    Paying for the console won't necessarily leave you stretched, but that extra seventy euro could.

    I haven't bought one yet as I can't afford it. But, I have enough money to see me comfortably through til my next pay day, and if I'd already saved and paid for the x box, I'd be in the same position as I'd have paid it off already. But an extra seventy euro coming out of my purse? That would cripple me financially for the rest of the month.


  • #122
    Grayditch
    Registered Users, Registered Users 2 Posts: 14,347 ✭✭✭✭Grayditch


    Soft Falling Rain wrote: »

    But, and I'm not being funny, I have to laugh at someone claiming they can't afford the extra €70. You're buying a brand new console for what, €500-600, somehow I don't think you're struggling.

    That's awful logic.


  • #123
    soap1978
    Registered Users, Registered Users 2 Posts: 723 ✭✭✭soap1978


    what if xtra vision went bust now and you havn't got your refund yet,then the crap would hit the fan.


  • #124
    Stylesclash07
    Registered Users Posts: 552 ✭✭✭Stylesclash07


    Soft Falling Rain wrote: »
    Fair enough to all of the above, I didn't think from the perspective of people having to save.

    I think it's madness though to leave yourself in a situation where buying a console will leave you broke or "stretched". I'm sure I'll be investing in a PS4 down the line but only when I feel comfortable that forking out €400-600 won't break me.

    I see your point. The fact that the console isnt backward compatible it is forcing people to buy a game or two at launch. For people stretched i think the ps4 is a great idea with the ps plus wait for the a pack that has a vita with it and your getting four games a month or about 15 every three months while it is 15 extra euro it is better than pay 60 or 120 euro on a few games in one go


  • #125
    Soft Falling Rain
    Closed Accounts Posts: 2,315 ✭✭✭Soft Falling Rain


    Grayditch wrote: »
    That's awful logic.
    I was only thinking from my own perspective.

    As I said, I'll be buying a PS4, but only when I'm happy that I have the €4/500 for the console and the additional €200 for two or three games.

    Maybe I'm being tight but I wouldn't be comfortable buying a console if buying one left me with little disposable income left. You don't know what life will throw at you so I prefer to operate with decent cash reserves. :)

    Anyway, I don't want to get away from the main point being that Xtra Vision have behaved absolutely disgracefully, and I in no way condone their behaviour (which as others have pointed out, will be a nightmare for staff).


  • #126
    Eoin247
    Registered Users, Registered Users 2 Posts: 829 ✭✭✭Eoin247


    Wouldn't you be buying a game for your new console anyway?


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  • #127
    krudler
    Registered Users, Registered Users 2 Posts: 34,788 ✭✭✭✭krudler


    Soft Falling Rain wrote: »
    As I said earlier, this idea of holding people to ransom disgusts me.

    But, and I'm not being funny, I have to laugh at someone claiming they can't afford the extra €70. You're buying a brand new console for what, €500-600, somehow I don't think you're struggling.

    There's a big difference between stolling in and dropping 500 quid on a console willy nilly and paying one off over 5-6 months like a lot of people have. That's what annoying about this, they'll be in short supply, Xtravision know this and screwing people, there's no way to reasonably argue the Xtravision side of it.

    Even if you did pay the 60 or 70 and traded it right back there and then you'd probably lost 20-30 euro off what you just paid for it. and Xtravision will make more money reselling it.


  • #128
    Vinz Mesrine
    Banned (with Prison Access) Posts: 2,833 ✭✭✭Vinz Mesrine


    Eoin247 wrote: »
    Wouldn't you be buying a game for your new console anyway?

    What about the mother buying it for little johnny for Christmas? The mother who will buy the console this week and a game in a few weeks time when she can afford it?

    That's the reality of the situation here. Now she is being forced by people like me to either buy a game or go without the console, despite the fact she has already paid €500 on her pre ordered console. It's a disgrace.


  • #129
    Grayditch
    Registered Users, Registered Users 2 Posts: 14,347 ✭✭✭✭Grayditch


    Eoin247 wrote: »
    Wouldn't you be buying a game for your new console anyway?

    There's Forza Or FIFA free, then Killer Instinct is sort of free. But if you've already pre-ordered a game, people were saying you have to get another one on top of that, too. Also, some people might be getting a gift of a game from elsewhere, and paying for the console themselves.

    Either way, this is a bad way to do business, not announcing their 'bundle' idea until the last minute.


  • #130
    ferrigan101
    Registered Users, Registered Users 2 Posts: 1,232 ✭✭✭ferrigan101


    Vinz Mesrine wrote: »
    What about the people who have been putting €20/30 on it every week?

    I am dreading work on Friday, it's going to be a disaster. I wish more people realised that getting pissy at staff won't change it.
    Just out of interest, what would be the consequences to yourself and your colleagues if you were to ignore Managment and just give out the paid for consoles? Would it even be possible?


  • #131
    drunkmonkey
    Registered Users, Registered Users 2 Posts: 28,331 ✭✭✭✭drunkmonkey


    You at the very least need to buy the rechargeable battery pack with the console as the 2 Duracell provided didn't even last me 10% through Ryse. Realistically the xbox one is going to set you back around €600 to €650 by the time you've an extra controller and disc based game.
    I'm more concerned about when extra vision are going to start renting games.


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  • #132
    ThirdMan
    Closed Accounts Posts: 1,700 ✭✭✭ThirdMan


    I have started a thread on this topic in the Legal Discussion forum. The guys on there are very good, so their responses will be worth reading. But note that you cannot ask for specific legal advice.


  • #133
    Grayditch
    Registered Users, Registered Users 2 Posts: 14,347 ✭✭✭✭Grayditch


    Also are you allowed tell customers that you don't agree with your companies policy? Just to ease at least some of the tension at the til.

    I feel for you guys behind the tills much as the people who get held up at them.


  • #134
    Vinz Mesrine
    Banned (with Prison Access) Posts: 2,833 ✭✭✭Vinz Mesrine


    ferrigan101 wrote: »
    Just out of interest, what would be the conequences to yourself and your coleauges if you were to ignore Managment and just give out the paid for consoles? Would it even be possible?

    It's as simple as scanning the xbox out. I'd imagine an alarm would go off instantly in head office and a phone call would be received fairly quickly.

    As much as I disagree with the procedure and have expressed this to my manager I can't afford to lose a job at the moment.


  • #135
    TheGunns
    Registered Users, Registered Users 2 Posts: 1,572 ✭✭✭TheGunns


    why not ask for a refund on the game and then purchase the game on the spot so he can buy the console? Might be missing something but I'm guessing he could do that


  • #136
    Zero-Cool
    Registered Users, Registered Users 2 Posts: 29,901 ✭✭✭✭Zero-Cool


    Wow so if they preordered and paid off a seperate game, they still have to buy a 2nd game there and then?


  • #137
    Soft Falling Rain
    Closed Accounts Posts: 2,315 ✭✭✭Soft Falling Rain


    Vinz Mesrine wrote: »
    I'll edit this to save my job, just in case :)
    Wait, can the console be bought in installments?


  • #138
    Vinz Mesrine
    Banned (with Prison Access) Posts: 2,833 ✭✭✭Vinz Mesrine


    Soft Falling Rain wrote: »
    Wait, can the console be bought in installments?

    Yep, power brick first, then hdmi cable, controller then finally the console itself. Have to get the HDD separate though :)


  • #139
    pmce4
    Registered Users, Registered Users 2 Posts: 409 ✭✭pmce4


    I have always bought new gen consoles on day one but not this time but I will purchase the Xbox One before Christmas I will make a point of going to xv asking for the console only and will walk away if asked to purchase a game I will also close my account if they try to force me to buy a game


  • #140
    XsApollo
    Registered Users, Registered Users 2 Posts: 2,495 ✭✭✭XsApollo


    Wow,
    How do they think this is legal?
    Anybody that has paid the preorder by credit card should get onto the credit card company and tell them to get the money back,
    Those guys don't mess about.
    As with any preorder or deposit or similar allways use your credit card.


  • #141
    Grayditch
    Registered Users, Registered Users 2 Posts: 14,347 ✭✭✭✭Grayditch


    sheehy83 wrote: »
    Wow so if they preordered and paid off a seperate game, they still have to buy a 2nd game there and then?

    That's what a couple of people have said. That's the bit that shocked me the most, I think.


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  • #142
    Zero-Cool
    Registered Users, Registered Users 2 Posts: 29,901 ✭✭✭✭Zero-Cool


    Grayditch wrote: »
    That's what a couple of people have said. That's the bit that shocked me the most, I think.

    Yeah....' Thanks for choosing to shop with us....now buy more stuff or we will ruin your christmas'


  • #143
    krudler
    Registered Users, Registered Users 2 Posts: 34,788 ✭✭✭✭krudler


    Vinz Mesrine wrote: »
    What about the people who have been putting €20/30 on it every week?

    I am dreading work on Friday, it's going to be a disaster. I wish more people realised that getting pissy at staff won't change it.

    Genuinely feel bad for the staff, I've been at the end of idiotic management decisions in retail, and console launches are always a high pressure time. The words "pink Nintendo DS" still give me the fear.


  • #144
    Soft Falling Rain
    Closed Accounts Posts: 2,315 ✭✭✭Soft Falling Rain


    krudler wrote: »
    Genuinely feel bad for the staff, I've been at the end of idiotic management decisions in retail, and console launches are always a high pressure time. The words "pink Nintendo DS" still give me the fear.
    Anyone with half a brain should know that it's not the fault of shop staff, so hopefully people won't get too much abuse.


  • #145
    Vinz Mesrine
    Banned (with Prison Access) Posts: 2,833 ✭✭✭Vinz Mesrine


    krudler wrote: »
    Genuinely feel bad for the staff, I've been at the end of idiotic management decisions in retail, and console launches are always a high pressure time. The words "pink Nintendo DS" still give me the fear.

    Jesus, I'd forgotten about that one :)
    I've been through Ds, Wii, 360, ps3 and psp launches with different companies and I've never come across something like this before.


  • #146
    gerrybbadd
    Registered Users, Registered Users 2 Posts: 10,301 ✭✭✭✭gerrybbadd


    I've a feeling things will get much worse on Friday. How long before some nut is pissed off buying reason and starts throwing stuff? This is bound to happen somewhere. Really bad form XV, I feel really bad for the staff in all of this.


  • #147
    krudler
    Registered Users, Registered Users 2 Posts: 34,788 ✭✭✭✭krudler


    Vinz Mesrine wrote: »
    Jesus, I'd forgotten about that one :)
    I've been through Ds, Wii, 360, ps3 and psp launches with different companies and I've never come across something like this before.

    We genuinely got about 20-30 calls a day asking for a pink DS with Nintendogs at one time, it was insane. And the thing was we had a rake of the other colours, and the bundle was actually cheaper, but nope, had to be pink.
    XBOX,PS2, Gamecube, DS, PSP, 360 and Wii for me, left before the PS3 launch. Was around for initial launch of the Wii left about a week later when I got another job. That was awful, people going nuts because they couldn't get one.

    worst was the 360 launch, we were told we'd get a lot more in that we wound up getting so I had to ring a load of people and got dog's abuse off most of them.


  • #148
    zenno
    Closed Accounts Posts: 5,377 ✭✭✭zenno


    No-one can be forced to purchase something they wish not to purchase. Extra-Vision are breaking Irish consumer law and they would really want to be careful here as this will get them in a lot of trouble.

    I would advise all of you to visit your local national consumer agency personally and have them deal with this flouting of consumer law. Don't ring them, go into them and explain it to them.

    I find this stance from Xtra-Vision to be a damaging one for their business.

    Also, Xtra-Visions policy is null & void, as Irish consumers rights vastly out-way any policy.


  • #149
    Pixelbastardo
    Registered Users, Registered Users 2 Posts: 721 ✭✭✭Pixelbastardo


    drunkmonkey wrote: »
    You shouldn't been calling your employers policy bull**** in public and especially on the internet no matter how much you disagree. It would be a sackable offence and as far as I'm aware if extra vision pushed it they can get boards to hand over user data, just be careful.

    Wait, so your saying boards.ie can legally just give up a users real details just like that ?.....


  • #150
    krudler
    Registered Users, Registered Users 2 Posts: 34,788 ✭✭✭✭krudler


    zenno wrote: »
    No-one can be forced to purchase something they wish not to purchase. Extra-Vision are breaking Irish consumer law and they would really want to be careful here as this will get them in a lot of trouble.

    I would advise all of you to visit your local national consumer agency personally and have them deal with this flouting of consumer law. Don't ring them, go into them and explain it to them.

    I find this stance from Xtra-Vision to be a damaging one for their business.

    Also, Xtra-Visions policy is null & void, as Irish consumers rights vastly out-way any policy.

    That's the thing, store policy doesn't override consumer law, otherwise stores could just do what they wanted and get away with it, which is exactly what XV seem to think they can do.

    I've found them generally ok for games and prices and bought a few things in there over the years, some decent sales but won't be shopping there any time soon if at all anymore.

    Being a gamer and having a decent bricks and mortar store who won't try utterly screw you price wise is a rarity these days.


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  • #151
    Vinz Mesrine
    Banned (with Prison Access) Posts: 2,833 ✭✭✭Vinz Mesrine


    I can understand the margin excuse from a business P.O.V but for the love of god, don't pass your problem on to the consumer.

    All it will do is alienate a massive chunk of your customer base. Gamers really are the wrong group of people to annoy, the threads on boards and reddit prove this.


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